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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
50 Floor just finished replacing every inch of flooring in my home. I like the product, it looks nice, the installers knew what they were doing. However, I have been unable to enjoy the floors due to the overwhelming mess left behind. Since all sawing etc was done in my living room, my entire house is covered in a very thick layer of dust and dirt. I keep trying to conquer it, but it is a total mess. I wish I had known this would happen. Why not cover furniture and kitchen counters with plastic sheeting or ask the homeowner ... read more
Business response:
Hi Valued Client, We are ecstatic to see you are happy with the flooring as we pride ourselves in offering high-quality products; however, we are saddened and very apologetic for the dust. While dust can be considered as a normal occurrence during an installation, we understand your disappointment and agree this concern needs to be addressed. We see you are in communication with a member of our management team and want to thank you for your review and feedback.Respectfully,50 Floor
I do not recommend this company. They do not stand by their warranty. Had flooring installed in kitchen and within 6 months corners of the flooring were lifting up. Called 55 Flooring and they sent someone to assess. Their rep said it was due to water damage yet there had been no water events to support what the rep was saying. Mind you the area in question was in the middle of the kitchen. No where near the sink ,washing room which are the only water sources in the kitchen. After going back and forth with them they made rep... read more
Business response:
Hi Valued Client, Thank you for taking the time to bring this matter to our attention as it gives us an opportunity to review and address the specific concerns at hand.50 Floor provides a Gold Star One-Year Installation Warranty which consist of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of... read more
I have never been so angry at company in my entire life!!!!!!! My husband and I had hired 50floor to come out and refloor our entire forever home in ******, **. We spent ********* to have the house done and the jobs was beautifully done. I did have to move a lot of furniture myself without help do to my husband being a disabled war veteran, which I was okay with that. It was scheduled for 4 days of work, they had it done in 3 days. The person that was over the job had to order a piece of quarter round to go at the bottom of ... read more
Business response:
Hi Valued Client, Thank you for sharing your flooring experience and speaking with our manager. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies for your experience and sadly not able to agree on a resolution. Respectfully, 50 Floor
This company is very unprofessional for business due to my experience as of 24 Aug 22. Hire them install flooring, for kitchen, half bathroom,and laundry room. I have lost 6 days in the processing due failure on they part waiting on completion repair for quarter round. This company need due SITREP on they policy/procedures, employees training, customer services, and work ethics. Also, a. for payment pay half up front before starting the project, b. Finally, payment upon completion of the job completed. I spent too much money... read more
Business response:
Hi Valued Client, Thank you for posting a review and were sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further; therefore your concerns have been forward to our management team. Please expect a call soon.Respectfully,50 Floor
50 floor did not resolve our issue, they over charged and put transition pieces where no transitions should have been placed it was *** on ***, got them to finally come back out and they said they could not do anything about it yet they even had the audacity to bring other colors and different type of flooring that simply did not match the ones put down, also they took our 2 left over boxes that we paid for and will not bring them back to us as they said they would,they are supposed to be an experienced flooring company, How... read more
Business response:
Hi Valued Client, Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies on your flooring experience and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. This review has been sent to the management team. Kind Regards, 50Floor
3 Weeks ago I contacted 50 Floor because I am not happy with the carpet installed only 3 months ago. I received an acknowledgement almost immediately... but no one called. Earlier this week, I contacted them again. I received an email stating I had to have the carpet professionally cleaned and send the receipt before the manufacturer would consider a claim. I explained the carpet is not dirty.... 2 adults in their 70's with no pets or children in the house and we remove shoes before walking into the bedroom. The response was... read more
Business response:
Hi Valued Client, Our number one priority is always customer service and we are very sorry to hear of your negative experience; however, we want to thank you for bringing this matter to our attention. We stand behind our warranties and take pride in offering high-quality products; therefore, you review is very concerning to us and has been forward to our management team for review. Respectfully,50 Floor
3 Weeks ago I contacted 50 Floor because I am not happy with the carpet installed only 3 months ago. I received an acknowledgement almost immediately... but no one called. Earlier this week, I contacted them again. I received an email stating I had to have the carpet professionally cleaned and send the receipt before the manufacturer would consider a claim. I explained the carpet is not dirty.... 2 adults in their 70's with no pets or children in the house and we remove shoes before walking into the bedroom. The response was... read more
I would never use 50 Floor again. The installers did not drop any cloth over my carpets, trashing 2 large area rugs and did not even attempt to clean up/ having only a broom. They left dirty prints all over my kitchen walls and baseboards.A closet door in my bathroom will not close without making scratches on the floor since they installed the new flooring.I spent almost 2 hours cleaning after they left and the manager over scheduling installers was less then concerned about this unprofessional behavior.
Business response:
Hi Valued Client, Thank you for your review. We apologize for the issues and for any inconveniences this caused you. We see you have spoken with a member of our management team and an appointment was scheduled to rectify these concerns; however, if you have any further concerns that need addressing please feel free to give us a call at ************ and we will be happy to discuss.Respectfully,50 Floor
The representative refused to show me any carpet samples. He even tried to quote a price over the phone without ever visiting my home. His price was too high. I have a fixer up home. He mentioned to his supervisors areas I needed to repair, but I had already told him that I was working to repair those areas. He refused to help me repair some laminate issues or at least recommend someone who could.
Business response:
Hi Valued Customer, Thank you for taking the time to provide a review for us. Although it is difficult to hear when we fault short, we appreciate you bringing this matter to our attention so we can address the concerns and improve moving forward. Your review has been forward to our management team or feel free to contact our local office at ************. Respectfully,50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.