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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid the ******* office $908 on April 27 and my credit card was charged. This was 50% of the total price. The balance was to be paid the day of the installation before the work began. Since then, my installation has been rescheduled multiple times, with a different excuse nearly every time. This morning, 6/16/22, they called again saying my installation today has to be rescheduled. I always promised myself I would never pay upfront for anything, but I let my guard down. 50floor has now been using my money for nearly 2 mont... read more
Business response:
HI Valued Client, Please accept our sincerest apologies for the delays in service. While this is certainly not the level of customer service we strive for, we appreciate your review as this gives us an opportunity to review and make the necessary changes within our company to ensure this does not happen again.At your request your contract has been cancelled with a refund being processed. Please allow seven to ten business days to reflect to your original form of payment.Please feel free to contact us at ************ if you h... read more
My wife and I are highly angry at 50 Floor. We got swindled into a deal with a Con Artist Salesman that wrote up a deceptive proposal completely deceiving us out of the product we picked out and put carpet down everywhere! After our Tenant noticed that the Installation team was putting down the wrong product, they blamed her for not stopping them sooner. They did not put down in the proposal the square footage of anything and highly deceived us. The job is not complete and they won't return phone calls and **************** i... read more
We had 50 Floor around 4 years ago to install luxury vinyl in our bedrooms! It was awesome! Fast turn around and the floors have stood up to the test of time! We had them back a little over 2 years ago to do the rest of the house and now that floor is pulling up. As you read this, remember, the bedroom floors are great and have **** treated the same way as the rest of the house. One person from 50 Floor came out, had us send them pictures later, but said the battery was out in his moisture meter, but would submit a claim wit... read more
Business response:
Hi Valued Client, We are extremely apologetic for your unfavorable experience. We understand that your home is of the utmost importance and that you have provided your time to add beauty and value to your home. As stated, the local 50 Floor office previously opened a product claim on your flooring job in which a licensed flooring inspector was commissioned for an inspection. While we stand behind our product warranty,we sincerely apologize the outcome was unexpected; therefore,we have forward this to the relevant department... read more
I recommend 50 floors to my elderly parents and it has been the absolute worst. It took them almost a month to install carpet in my moms bedroom. They also got laminate in their living room and it is just a hack job. I have pictures and video.They also have Hispanic contract workers which is totally fine but they was a language barrier and they were not able to communicate with my parents as to what was going on during the install. My parents had their house packed up for almost a month. They brought the wrong carpet, as soo... read more
Business response:
Hi Valued Customer, We are sorry to hear you and your parents had such a frustrating experience and appreciate you bringing this to our attention. We know your time is valuable and sincerely apologize for any and all issues on our part as this is an uncommon interaction with our company.As requested, a member of our cooperate management team will be in touch with the number we have on file to discuss the concerns.We appreciate your time and patience as we look forward to speaking with you soon.Respectfully50 Floor
On 12/16/2021, I signed a contract with 50FLOOR for Phenix N259 Front Runner carpeting and laminate flooring. On installation in the beginning of January, the master bedroom has a seam running thru the center of the room between the bedroom hallway entrance and the master bathroom entrance. It was very high (at least 3-4 inches high) and hard. (Similar to a speed bump.) The installer came back and said it was NOT a seam, but a crease in the carpet. He then ran a small apparatus over the seam for well over an hour and also st... read more
Business response:
Hi Valued Client, We always strive to do 100% for all our customers, so we are extremely disappointed to see your negative experience with us. We see you have been in communication with your local 50 Floor office team in which an appointment has been scheduled for 5/31. Thank you for your time and patience and working towards a resolution on your flooring concerns.Respectfully50 Floor
3/1/2021 ******* came out and answered all of my questions, didn't waste anytime, and also was very very personable and it was appreciated. Would highly recommend this very affordable flooring considering the warranty. Getting floors installed soon and will update review as the process updates.5/4/2021 They took forever, made mistakes, gave me a false quote, didn't finish or properly install the carpeting. The quote didn't even match empires quote they were trying to meet. Asked for a refund, was told I would be given one, c... read more
Business response:
HI Valued Client, Thank you for taking the time to provide such a detailed review about your experience with 50 Floor. While we are disheartened to hear; we appreciate you bringing this to our attention and sincerely apologize for any issues that have transpired.We see as of 5/05 you have been in communication with our management team in which a resolution was discussed and confirmed.Thank you for working with 50 Floor and giving us an opportunity to address this matter. Respectfully 50 Floor
In reading all these reviews, I see that CO {50 floors} is nothing but a joke.I think they should be out of business not serving the public at all.They left my house, without finishing the job, now I cannot even talk to anyone, the don't answer the phone. They know my number, I think they don't know how to do the job. I am going to contact the local TV com maybe they can do something about a company like 50 floors , That don't know how to do the jobs the right way.
Business response:
HI Valued Client, We appreciate you taking the time to express your experience with us and completely understand how frustrating this must be; however, thank you for bringing this to our attention as this is not the level of service we want to provide.As of 5/03 our records indicate a member of our customer care team has been in communication and an appointment has been scheduled for 5/06.Thank you giving us an opportunity to address the concerns.50 FloorCustomer Service
Appalling unprofessionalism. The michigan branch is a circus run by clowns. *************************, the general manager, is rude and dishonest. *********************, is just a bad. ****** the secretary dodges calls and makes up excuses. It has been over a month and they still can't get all the materials for the job. No one is taking responsibility and have a "it is what it is" attitude. The salesman, ****, quoted us incorrectly and yet we have to deal with the mess that the company's staff caused. Overpriced basic work. ... read more
Business response:
Hi Valued Customer, Thank you for taking the time to provide a review for us. Although it is difficult to hear when we fault short, we appreciate you bringing this matter to our attention so we can address the concerns and improve moving forward. Our records indicate you have been in communication with our management team and a tentative repair date (pending material arrival) has been scheduled for 5/02. Thank you for your time and patience and giving us the opportunity to make things right.50 Floor ****************
This company is a complete joke. We had an install completed about a year ago. Reached out to them late November as our tiles are coming up. Set up an appointment for an assessment. Guy comes out Dec 22 to access floor and informed me a rep will get in touch with me for the repair. I then get a random text message that as soon as my pieces come in they will come out(keep in mind that I have extra pieces in my garage from installation). No one calls. I reach back out in January no response. I think call in Feb and the young l... read more
Business response:
HI Valued Client,We have a high standard for total satisfaction and your flooring experience should never have been an exception.As of 4/19 we see an appointment has been scheduled for 4/21. Thank you for taking the time to speak with our customer care team and giving us an opportunity to make things right.We appreciate your business and please don't hesitate to contact us directly at ************.Respectfully50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.