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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the start of this nightmare I had the 50 flooring salesman come over on 7/25/22 to give me an estimate for one room I wished to have laminate installed. *********************** arrived and showed me the colors and assured me they have the best products and the thickness was exactly the same on the products installed as the sample pieces shown in the book. I said I needed the flooring installed as soon as possible and he assured me that they could do my floor by first days in August . I chose a color which was the lightes... read more
Business response:
Hi Valued Client, Thank you for taking the time to share your feedback.We are deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didnt meet those expectations.Respectfully,50 Floor
50Floor claims a timely and stress-free experience from start to finish. Our experience was nothing short of terrible. We share our experiences so that future customers are aware of the possible problems that they may face. The goal Install new hardwood on 1st floor of our home. Poor Quality/Installation | Installed several planks that looked NOTHING like the product we purchased. Splintered Flooring. So bad, that we could not walk on the floor without shoes No Respect for Customers Home/Invasion of Privacy |Installation lea... read more
Business response:
Hi Valued Client, We are extremely apologetic for the unfavorable experience and any inconveniences this may have caused you.We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue; however, it is clear from your feedback that we did not fully succeed on this occasion. Nevertheless, we value our customer's feedback and would like to thank you for bringing this to our attention, it has been shared with the management team. Respectfully, 50Floor
Our floor is falling apart and now has become a trip hazard all over.There was poor workmanship on the floor install because there was no sub floor installed. The floor has warped and the tile layers of the *** Plank are peeling creating a trip hazard. There are also trip hazards on the carpet as the floor sinks the carpet (previously stretched) it creates a buildup in the pile to trip over and extra wear occurred on both the carpet and the underlayment after one year. A representative from 50Floor came out and upon first lo... read more
Business response:
Hi Valued Client, Thank you for your review and telling us about your flooring service experience. We make every effort to exceed all our customers' expectations with outstanding customer service and ensure every detail of your service is perfect; therefore, we have forward this review to our management team. Please allow us to express our sincerest apologies and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Kind Regards,50 Floor
I give them two stars because the flooring itself and installation is great. I would give them ZERO for customer service. We had our entire house done. We were lied to about having to pay a plumber to reinstall our toilets, so there was another $1500 out of pocket. Our sales rep ******** told us he would be our point of contact the entire process but wanted nothing to do with us after the sale. A light was broken during the installation process, which overall was not a big deal, but in trying to get them to fix it, they won'... read more
Business response:
Hi Valued Client, Thank you for bringing this matter to our attention. Your review was immediately forward to our management team, and our records indicate an appointment has been scheduled to address the light concerns and material was previously ordered to complete an additional needed service.Thank you again, for your review and please accept our sincerest apologies for any inconveniences the service delays have caused you.Respectfully50 Floor
My experience has been anything but good. At first I was impressed but as time goes on not so much. First you need to know the flooring was for a rental property of ours. The prior tenants were evicted and they did leave a mess. All the floors were carpeted and horribly stained. This wasnt hidden, couldnt be, when the salesman came to call. I picked out the floors, paid for the carpet to be removed and hauled away. Before the vinyl was laid I spent a day removing half of the carpet in the main room so I could clean the floor... read more
Business response:
Hi Valued Client,Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies on your flooring experience and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. This review was sent to our management team and our records indicate a voicemail was left to discuss and r... read more
We had *********** 50 Floor remove the old wood floors in our living room in late February. We weren't happy with the sub-floor that we got which was a layer of 1/4" particle board over existing 1/2" plywood instead of the 3/4" plywood we were quoted (installers: ****** Flooring}, but we let them talk us into accepting that. The installation ended by the front door. They then saw that our solid wood door was dragging the floor out toward the end. I did not see this, but their solution was to remove our door and shave off hal... read more
Business response:
Hi Valued Client, Thank you for your review and bringing this to our attention. We apologize for the unfortunate outcome of each repair.Our records indicate as 7/05 a member of our customer care team and management team left a voicemail to discuss and schedule an inspection date.When you have a moment, please return our call at************** or ************.Thank you and we look forward to speaking with you soon.Respectfully50 Floor
I would not recommend this company to anyone based on the service or lack of service after installation. A warranty on services provided is no good if you cant get the company to come back and see what the problem is. It took up to 3-4 months each time someone was to come back and complete the installation of my floors. Ive made several attempts to have installation corrected, only to wait a minimum of at least a month to even talk to someone. There have been at least two different contractors look at the floors and say that... read more
Business response:
Hi Valued Client, We thank you for your review as this brings to light a situation we unfortunately failed to address; please accept our sincerest apologies.Our records indicate as of 6/22 you and a member of our management team has discussed a resolution and will be moving forward to implement this action.We value your business and want to thank you for working with us to make this right.Respectfully50 Floor
My husband signed a contract with 50floors located in ************** back in May 2022. We also paid a little over $2,000 for a down payment to have laminate floors installed. I was not informed at the time of signing the contact it would be a delay for the materials needed to complete the job. For the past two weeks Ive been calling and getting the runaround regarding an installation date. I called several times today, spoke with *** around 11 am this morning. She said that I would receive a call back sometime today/ However... read more
Business response:
Hi Valued Client, We apologize for the delays you have experienced and thank you for bringing this to our attention. We see as of 6/20 you have spoken with a member of our customer care team with an updated eta.Thank you for your time and patience as we work diligently with the vendor to obtain the needed materials.We also thank you for working with you and giving us an opportunity to procced as we look forward to your future installation.If you have any further questions or concerns, please feel free to contact us at ******... read more
My husband signed a contract with 50floors located in ************** back in May 2022. We also paid a little over $2,000 for a down payment to have laminate floors installed. I was not informed at the time of signing the contact it would be a delay for the materials needed to complete the job. For the past two weeks Ive been calling and getting the runaround regarding an installation date. I called several times today, spoke with *** around 11 am this morning. She said that I would receive a call back sometime today/ However... read more
Business response:
Hi Valued Client, We apologize for the delays you have experienced and thank you for bringing this to our attention. We see as of 6/20 you have spoken with a member of our customer care team with an updated eta.Thank you for your time and patience as we work diligently with the vendor to obtain the needed materials.We also thank you for working with you and giving us an opportunity to procced as we look forward to your future installation.If you have any further questions or concerns, please feel free to contact us at ******... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.