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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Company is Completely off there advertising. I was outrageously over charged **** dollars for less tan **** square feet of vinyl flooring. Not only that they miss calculated and a 1 day job turned into a month. They also ignored my texts. And when I called corporate they said they had to contact local manager. Never heard back. They do not honor there advertising...free Installation?????
Business response:
Hi Valued Customer, We sincerely apologize for the concerns that transpired and appreciate you bringing this matter to our attention. We see you have been in communication with our local management team to move forward with a resolution and appreciate you working with us directly to resolve.Respectfully,50 Floor
Did not show on day scheduled and did not call to say they were not coming. I called company to see if still coming and they said no and rescheduled me for another day. My carpet needed to be restretched. I moved all the furniture the evening prior. I told the manager I was not available on another day. Is there another company I can contact that can come out sooner? He gave me the name *****. ***** said he can come out the next day (Sat am) to restrech my carpet. No call and no show from ***** on Sat. ? Prank from 50 Floor.... read more
Business response:
Hi Valued Customer, We apologize for the delays and any miscommunications with scheduling and appreciate you bringing this matter to our attention. We see you have been in communication with our customer care team to discuss a possible future repair date. If you prefer, please give us a call directly at ************ and will be happy to move forward. Thank You 50 Floor ****************
We used 50 Floor to install a wood laminate floor last year. We had a sales guy come to our house and show samples, we picked out the floor we wanted, and then waited. When they finally came to do the install they did not install what we agreed on, completely different product, only thing correct was the color. They were supposed to install matching quarter round, they brought wrong color so used some bare stock and applied a stain that doesn't even come close to the color of the floor. I called repeatedly the sales guy who ... read more
Business response:
Hi Valued Customer, We apologize for the concerns and appreciate you bringing it to our attention. Our records indicate as of 2/24 communication has been made with our local management team for a resolution. We appreciate you giving us the chance to resolve and make things right.Thank You 50 Floor ****************
We ordered new carpet on 1/28/22. We have been unable to contact them since. We gave a check of $200. It has not been cashed. The operator at 50 floors gives us a number to call. Everyone of them goes to voicemail and we never get a return call. Our remodel is backed up by a month now.We called this morning and told them we decided to stop the transaction and order from *********** Stopped payment on the $200 check.
Business response:
Hi *******, We apologize for the negative experience and appreciate you bringing this to our attention. We see you have been in communication with our cooperate office and appreciate the time you have given to continue moving forward with us. If you have any further questions, please feel free to contact our customer service team at ************. Thank you 50 Floor
I am so angry! I had carpet installed last week and the workers were just awful! They broke my possessions, used the toilet (without asking) and left it unflushed! I am still horrified about that discovery in my home and I feel violated over the whole incident. They left 2 messes in places I did not even think to look because they were not authorized or needing to be in those spaces. So I complained and the installation manager called to find out why I thought any of this was a big deal. She seemed to think them using the re... read more
Business response:
Hi Valued Customer, We are sorry to hear you were less than satisfied with your flooring service as we understand your home is of the upmost importance. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Our records indicate a voicemail was left to discuss a possible alternative resolution. When you have a moment, please give us a call at ************.Thank You 50 Floor ****************
The day of installation they tried to charge me $500 more. Its supposed to be free installation I think this company is very unprofessional. I will definitely not use them or have any friends use them.
Business response:
Hi Valued Customer, We appreciate your business and apologize for the negative experience; however, we see you have been in communication with your local office team. Thank you for working towards a resolution and if you have any further questions or concerns, please feel free to give us a call at ************. Thank you 50 Floor ****************
First time using 50 Floor and I do not recommend them due to lack of communication and mixing up of accounts. Appointments were made for my home and my parent's home and they added my parents to both accounts which my parents were not even at my appointment (which was in a completely different town) so their names nor signatures were never on my paperwork. They only called my parents for delayed work every week sometimes more than once a week even though I called the company multiple times to request the accounts to be fixed... read more
Business response:
Thank you, *****, for your candid feedback. We always strive to do 100% for all our customers, so we are extremely disappointed to hear of your negative experience with us. We have reviewed your signed contractual agreement and see 50Floor has fulfilled its obligations as stated in the signed documents. However, this review has been shared with relevant departments. Respectfully, 50Floor.
I paid to have flooring laid down, looked amazing. Went out of town for 5 weeks this summer came home to major floor buckling. I called them they informed me it was not an install issue. Basically this flooring trapped in moisture, I have since paid a company to Encapsulation my crawl space. I really don't know why they don't do a moisture test, to make sure that this doesn't happen. Now I have paid another company almost what I paid for them to put down the flooring to fix this. At least the the new company has gotten my fu... read more
Business response:
Hello *****. We always strive to do 100% for all our customers, so we are extremely disappointed to see your negative experience with us. However, we see you have been in communication with your local 50Floor office team. Thank you for working towards a resolution on your flooring concerns. If you have any questions, please feel free to call the 50Floor customer service team at ************** or email *********************************** Respectfully, 50Floor.
I honestly would not recommend, I set up to have carpet installed on Saturday Sept. 23, 2021 and they even called the day before (Friday) to confirm saying they were coming out but had a small job before coming to my house and said it would about 10:30am the next day. I was ok with that. So I waited until about 11am hoping they would be calling to say they were coming. Did I hear anything, no I did not. So I gave them till about 12:30pm, still no call stating they were running late or behind. So finally by 1:00pm, I called t... read more
Business response:
Thank you, *********************, for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies on your flooring experience and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. This review has been sent to the management team. Kind Regards, 50Floor *************
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.