This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is horrible. They began my 3 day install in December. In February they came out for the last time. They never addressed the main issue I had after coming out numerous times. Just total bulls. Today I got a Certified Letter demanding payment since the installation was complete. In roughly 2 months I never heard from anyone and now the installation is complete. Laughable. I have a laundry list of items to fix plus the big issue that they never touched. Ive talked to managers with the company and the installation c... read more
Business response:
Hi Valued Customer, Thank you for bringing this matter to our attention. Our goal is to make every effort possible to exceed all of our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. With that, please allow us to express our sincerest apologies for any and all delays you have experienced. We see as of 4/07 you have spoken with a member of our management team and appreciate any opportunity to gain back your trust and make things right. Respectfully,50 Fl... read more
I have had to have them come out twice to fix the molding that is coming off the walls. Corners dont meet and look absolutely horrible. Floor isnt butting up. They wont fix either the corners-said it would stick out and wont replace a piece of molding coming off wall that looks like a knife cut along the top. Molding was to be white and has yellow tint to it. Installers dont speak English and use a phone for translation. I will never suggest them to anyone
Business response:
Hi Valued Customer, We strive for excellence and when things fall short, we do everything we can to resolve the concerns. We apologize to hear you are anything less than satisfied and appreciate you bringing this to our attention. We see you have been in communication with our customer care team and an appointment has been scheduled for 4/12. We appreciate you giving us the opportunity to resolve. Thank You 50 Floor ****************
50 Floor was great with install, price and sales pitch. However we are just over a year after having our new carpet installed and are having an issue with delamination. We have been trying to get the issue addressed since the beginning of February however it has been nothing but silence and denial from the company. They have claimed that the issue is caused by pets even though the spot is under furniture where pets can not reach and we have provided several pictures of an actual spot our pets did damage as comparison. There ... read more
Business response:
Hi Valued Customer, We are very sorry that your experience with 50 Floor was not a pleasant one and understand that you are disappointed with the carpet. Our records show as of 3/29 a member of our management team has contacted you regarding a possible resolution.Thank You 50 Floor ****************
This sorry excuse for a business is the reason I've lost trust in wanting anyone to service anything in my house. 50 Floor has poor quality material, pathetic installers and crappy service. They should not even be in business. My wife has had them come out twice to fix their mistake and then upon the request for a THRID VISIT service was told it had to come out of pocket because they procrastinated and let our warranty lapse. Save your money and use someone else.
Business response:
Hi Valued Customer, We are extremely apologetic for the unfavorable experience and any inconveniences this may have caused. Our records indicate a member of our management team has been in communication with customer and has provided a resolution which is scheduled to be completed on 4/02. We appreciate you bringing this matter to our attention and working with us to make this right. Please don't hesitate to contact us if you have any further questions or concerns. Thank You 50 Floor ****************
*****-Beware of slick salesman and high prices. They pretend to discount by offering free installation ,etc. My installation was scheduled today and cancelled because the crew had quit???!!! i was inquiring about the installation to the installation manager and discovered I had been charged $600 for work that did not have to be done. I immediately tried to contact customer service and was promised to get a call back within 30 minutes, Several hours have went by and my calls are being sent to the voice mail box. I am in proce... read more
Business response:
Hi Valued Customer, Thank you for bringing this matter to our attention and we sincerely apologize for any miscommunication and/or delays. We see as of 3/23 you have spoken with the General Manager, and we appreciate your time and patience in getting this matter resolved. We look forward to your upcoming installation and please don't hesitate to contact us if you need anything. Kind Regards,50 Floor
Their salesman assured us that transitions between the new floor and existing tile would be flat and that the new wood floor would be of high quality. $4,500 later, the transitions were not flat and the wood flooring was full of defects. It took several weeks for them to return after numerous calls and their empty promises. 7 weeks into the project, repair techs came but left abruptly with the repairs half finished with a one inch gap where the transition strip was. Three weeks and 5 calls later another repair crew returned.... read more
Business response:
Hi Valued Customer, We are sorry to hear you are less than satisfied with your flooring experience and understand your home is the upmost importance. We understand as of 3/22 the local market has been in contact and appreciate you giving us the opportunity to resolve the concerns. Respectfully 50 Floor
I hired 50 floors to lay laminate floors in my house.The salesman was told to match the living room floor which is quality engineered wood.The salesman showed me a sample of laminate floor and discussed floating floors as we are on a slab,I was charged over $5000 for ***************** and a short hallway.The floor was laid and looked nice but when I drop a small item on the floor it was very loud.I am disabled and a older person and my wife said all she saw was a blue moisture sheet placed under the floor.I called the compan... read more
Business response:
Hi ******, We appreciate you taking the time to provide your feedback and apologize for any negative concerns that *** have transpired during your flooring experience(s); however, our moisture barrier provides a superior sound reduction and is rated one of the industrys highest for acoustic. While we are unhappy to hear you are unsatisfied with laminate product, we stand behind the quality of our products and also offer a Gold-Star-Installation Warranty. If you would like to discuss in further detail, please feel free to giv... read more
Poor installation and product. Have called numerous times and call is forwarded to customer service who doesn't answer and message cannot be left. This is three months after the install.I am sure 50 Florr will leave a canned message looking like they are concerned but they aren't and nothing else will be done. They should not be in business.
Business response:
Hi ***, We sincerely apologize for any inconveniences and delays; however, we appreciate you bringing this matter to our attention. We understand a claim has been submitted and approved for a resolution. A voicemail was left by our customer care team to discuss in further detail. When you have a moment, please give us a call back at ************. Thank You 50 Floor ****************
Our appointment for a quote was canceled, by email, less than 10 minutes before the appointment time. When I called the office for an explanation, I was put on hold by the office staff member only for her to come back with the answer that she did not know why the appointment was canceled. While it was frustrating, it spoke loud and clear that 50 Floor is not dependable nor in control of their business. I feel we dodged a bullet and can move on to the other flooring vendors on our list to check out.
Business response:
Hi Valued Customer, We are sorry to hear you had a frustrating experience and appreciate you bringing this our attention. We know your time is valuable and sincerely apologize for the error on our part as this is an uncommon interaction with our company. We see our management team has been in contact with you as well regarding the concerns. Thank You 50 Floor Customer Service
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.