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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I feel like I was taken advantage of by 50 Floor in Feb 2019. I saw their commercial, and desperately needing a new floor, I called. The salesman who came to my house was like a 'car salesman'. I told him what I was wanting. My 100 year old house was only **************************************************************************************** too much. He persuaded me to get something I didn't want. Wrong color, wrong style, wrong price.Being on social security for 6 months, I told him I was on a fixed income. When he called... read more
Business response:
Hello *****************. We apologize for the delayed response on your review. We have done extensive research on your flooring service from February 4, 2019. We see you have signed all the 50 Floor contract documents, which included the right-to-cancel flooring job and the ***** Fargo loan application. 50 Floor did provide the following discounts during your flooring sale appointment: free installation $2,530., coupon $100., and saver $150. Also, concerning your flooring repairs stated in your review, per 50Floor contract a... read more
I wish I didn't have to give them 1 star they don't deserve that. This store has poor quality flooring and workers would not recommend using this company
Business response:
Hello *******************************,Thank you for providing your time and patience; in order, for the local 50 Floor office to address your flooring concerns. We have included the 50 Floor Gold Star One-Year Installation Warranty for your viewing.50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service a... read more
I hired 50 Floor flooring companys ******* Branch (located in ******* **) to install a new vinyl floor in my kitchen; they messed up, didnt complete the job after taking my deposit, & I havent heard from the ******* Branch General Manager nor their installer, since 9/30/21, as theyve been ducking & dodging my calls & emails, only to start sending me harassing letters, threatening a lien on my home, which they did on 12/22/21, just before Christmas. Ive been waiting for an updated invoice along with something in writing regar... read more
Business response:
Hello *******************************,Thank you for working towards a resolution with 50 Floor. Respectfully, 50 Floor **************** Team ************
Not impressed so far. Installers 1 hr late. Imperfections in workmanship. Misleading advertisement. Questionable regarding the actual quality of material
Business response:
Hello ***** Ra,Thank you for working towards a resolution with 50 Floor. Respectfully, 50 Floor.
We paid extra for leveling and none was done. They dented our SUV, used our tools and cleaning materials, took 2 weeks instead of 2 days, did not wear masks, did not do any dust remediation, left trash and sharps everywhere and we actually made them redo the job. They offered us a partial refund but wanted us to revise our reviews. We would not and they rescinded the offer. Do not hire this company.
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have already been in communication with the local management team. Thank you, Customer Service Department (877) 503-5667
Don't waste your time. Had appt set for 9:00, got text around 09:45 saying they would be here at 10:45, at 11:00 got another text saying they would be here at 11:45. This is got an in home estimate. When I called the guy to let him know we would find someone else, he acted like he didn't care. If it's this hard to get an estimate hate to see what rest of the process would be like.
Business response:
Hello Valued Consumer. Thank you for your candid feedback on your appointment experience. We understand the importance of your time and of your home project. We are a shop-at-home specialty retail flooring company and we do offer many wonderful flooring products for our customers to choose from. Which in our services also includes the removal of old flooring and movement of certain home furnishings However, I have forwarded your feedback to our management team. Kind regards and we are apologetic for your unfavorable experien... read more
I paid $1,534.00 on October 21st @2:52 P.M. 2021 to have carpet installed on my staiprs and in the hallway. The installation was scheduled for November 8th, 2021. The installers arrived at my home, but they had the wrong shade of carpet. I have been calling every since that date and no one will return my call. In 3 days it will be a month since I paid 50 Floors and I still do not have any carpet installed and no one will advise me of when I can have it installed. I have asked to have my money returned and I have not had any ... read more
Business response:
Hello Valued Consumer. We apologize for the inconvenience and hope you will give us another chance to make things right. Please call the customer service team at 877-503-5667 or email reviews@50floor.com with an appointment date/time for 50Floor to call you. 50Floor would like to address your cancelled order. Best Regards, 50Floor
The WORST carpet I've ever felt! The padding is basically non existent. They only offer one thickness in their padding and its so thin you might as well not have it at all. Padding and carpet thickness were very important to us. I was told by ******* the salesman that it would be soft and thick and the best padding they offer. This is funny now that I know they only offer 1 padding thickness. From the very beginning it was a mess, the installers took much longer than expected, they asked me to take a look at the finished p... read more
Business response:
Hello Valued Consumer. Thank you for sharing your flooring service experience and speaking with our manager. We make every effort to exceed all our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies for your experience and sadly not able to agree on a resolution. Respectfully, 50Floor.
This company should be put out of business. We hired this terrible terrible company 50 Floor, if we had looked them up on bbb before we wouldn't be in this situation. May 17,2021 is when our problem started. No follow up telling us anything after the 5 week wait. I called finally got back with me a few days later, saying the floors were still not back. We waited a few more weeks we called tried to cancel told us we would have to pay a fee. They came the first set of workers walked off and wouldn't start the job. Two more cam... read more
Business response:
Dear Valued Consumer, Please expect a call soon from the local management team to offer a solution to your unfavorable experience. We apologize for the delay and thank you for your patience. 50Floor Customer Service Department (877) 503-5667
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.