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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I scheduled an appointment for 10/30/31 at 11:00 am. I was told there would be a two-hour window. When no one had shown up by 1:00 p.m. I called the 800 number. Latoria informed me that the Newport News office had a computer issue and they were not receiving all of their appointments and that someone should have called to reschedule. I told her today was the only day I had available and would not be able to reschedule. She placed me on hold and then told me that the sales rep was 20 minutes away and could come now if that wa... read more
Business response:
Dear Valued Consumer. Thank you for your candid feedback on your sales appointment experience. We do understand the importance of your time and of your home project. This review has been sent to our management team. Respectfully, 50Floor.
I had 2 floors installed in September. One was an engineered wood floor and the install went smoothly and the floor is beautiful. I also had my lanai tiled by another contractor with 50 Floor. They did not bring enough of the color tile I ordered and so I settled for several tiles of a lighter color against the back wall. I was told not to walk on the floor for 1-2 days and when I did I noticed that white grout had been applied. I had ordered brown grout. I called and was told to buy a brown stain and the contractor would co... read more
Business response:
Hello Valued Customer. Thank you for your review. We are sorry to hear about the challenges you had during your recent flooring experience. Please accept our sincere apologies that we did not meet your expectations when we should have exceeded them. However, good, or bad, we want to know what our customers are thinking. Your feedback is essential for our continued success and has been shared with the relevant departments. Kind Regards. 50Floor.
Everything went well with 50 floor until installation day. I was given a two hour arrival time of 11-1. The installers arrived at 1:30 with no apology or call to say they would be late. Immediately I was told my stairs were not included and that they had no material for them. My stairs were CLEARLY included on my estimate and receipt! We went back and forth for a half an hour before 50 floor called to say that the sales rep never added my stairs to the diagram for order. So we agree to do the rest of install and they will ha... read more
Business response:
Hello Valued Consumer. We are sorry to hear of your less than satisfactory flooring experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise. This review has been forwarded to the management team. Respectfully! 50Floor.
Terrible company! Our salesperson took our order and never called back when we had questions and concerns. The installers were sloppy and poured the unused floor mixture down our sewer grate in the garage, which has now caused problems with my plumbing. The installers never called when they were coming. Service department was terrible. They never followed up to ask how we like the product. Floor is uneven in some spots in the kitchen. Very unprofessional work. Not happy and would not recommend to anyone.
Business response:
Hello Valued Consumer. Thank you for your review. We are sorry to hear about the challenges you had during your flooring experience. Please accept our sincere apologies that we did not meet your expectations when we should have exceeded them. However, good, or bad, we want to know what our customers are thinking. Your feedback is essential for our continued success and has been shared with the relevant departments. Kind Regards, 50Floor.
Ummmm the experience started off okay until installation yesterday. During the walk through and estimate, I was not made aware of the fact that any of my doors wouldn't fit due to the carpet installation. Soooooo upon completion, all my doors had been taken off of my hinges (8 doors) and no longer fit. When I called back they let me know that they are not carpenters and this was my job to remedy. If this was explained to me during the estimate appointment, I may have made another choice or opted to not get carpet in my close... read more
Business response:
Hello Valued Consumer. Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Kind Regards, 50Floor.
I entered into a contract with 50Floors on 7/31 and was told there would be a 1-1/2 to 2 week wait for the flooring to be delivered and installed. It is now 9/14 and we still have no floors nor have we been able to get in touch with either the sales person, Nick Airola, or their customer service line (which we have attempted to reach multiple times). To top it off, when I filled out the "contact us" form on their website, I get this message: SUBMIT There was an error trying to send your message. Please try again later. So I ... read more
Business response:
Dear Valued Consumer, We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been trying to reach 50Floor; however, this review has been sent to the management team. We are very appreciative of your time and patience, please take into consideration due to the pandemic we are experiencing delays. Thank you and Kind Regards, Customer Service Department (877) 503-5667
During the process of moving the stove to install the flooring, the oven handle was broken by your employee. I have talked with and sent a letter to Tim ******** for reimbursement for the money it cost me to replace the damaged oven handle. When I first brought this matter to Tim ********, he assured me that his company would repay me for the money. I sent him a copy of the invoice I received from the repair company. As off this date I have not received a dime of the $272.93 that I spent to repair the oven handle. I also wou... read more
Business response:
Dear Valued Consumer. We are sorry for your experience and would like to investigate this. We cannot find you in our system without further details. Can you please email your location, the name/date/time your job was under, along with your best contact number and copy of the invoice to ******************* Thank you, 50Floor Customer Service Department (***) ********
The worst of floor company took my $5,000 and never explained to me that my flooring wasn't good to install these floors. And to have issues down the line. The assistant came out 2 weeks ago to go over what needed to be installed correctly letting me know that it was going to be 3 boxes to correct my flooring. When I knew it was going to be more than 3 boxes. So now the installers came out today to install telling me its going to take more than 3 boxes. I explained to the assistant isn't that their job when installing to let... read more
Business response:
Dear Valued Consumer. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Because, if your service does not meet or exceed flooring industry standards, we will make it right. Which your local 50Floor office is currently in the process of doing. That is our commitment to you. We have not grown so rapidly over our competition by just offering a great deal. We also offer great service and stand behind all our warranties and guarantees. Thank you for providing your ti... read more
Very bad installation And scheduling. Three months to complete Job
Business response:
Dear Valued Consumer, We see you have been scheduled for an appointment to address your flooring concerns, thank you! Customer Service Department (877) ***-****
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.