This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The install started a month ago. I t was a 3 day job. Half of the floor was done satisfactorily. On the third day 1 guy showed up at 2:30 ,stayed until 7:30. He didn't finish the job and it was done sloppily.I waited . Finally got hold of a ****** ( a supervisor) . He told me that a few projects were being done and scheduled me for THREE WEEKS. ( REALLY!?) I waited . 3Weeks came, the guys came, and said they didn't have the materials, someone would be out the next day. After a call to ****** who was no help , I AM STILL WAIT... read more
Business response:
Dear Valued Consumer, Thank you for your time and patience in completing a resolution with the local 50 Floor office. If you have any other concerns, please contact our customer service team directly at ************. 50 Floor Customer Service Team
Negotiated a deal with 50 Floor for 3 rooms of carpet. The day comes for the installers to come and was given a timeframe of 10am-12pm. They show up at 130PM. Immediately I can sense something is wrong and low and behold they didn't bring enough carpet. I guess the warehouse cut the carpet 20ft to short, even though they had all the measurements. Verified the measurements were correct and they were. Called to find out a solution and we went with installing two rooms with the other room to be installed the next day. Even thou... read more
Business response:
We cannot seem to find you in our system under this name. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com - Thank you, 50 Floor Atlanta Corporate Office.
I got my floor installed and did notice a few little things that I did not worry about, but the "floating floor" has seperated in a few spots and buckled in a few other. I called and left a message for the only person that handles these situations. When she called back she had to leave me a message, and very shortly thereafter I called right back and have left several messages for her since. She has not returned my call again, nor have we actually spoken. She is waiting out the one year deadline for the installation guarante... read more
Business response:
Dear Valued Consumer. We are sorry to hear about the challenges you had during your flooring experience. We see the customer service agent left you a voice message on 5/28/21; however, a message was sent to the Dallas office to call and email you. We value our customer's opinions and would like to thank you for bringing this to our attention. Kind Regards. Customer Service Team 877-503-5667
Purchased carpet for 3 floors in my home. Mix up with install date took entire morning to find out although I was on the main schedule I was not on the installers schedule. Terrible installation, Installers did not have attachment for the vacuum so they used a dirty broom to sweep debris off the stairs .I have a very obvious seam running the width of the room. Sent the installers back took a pic to show management never heard a word back. Discovered a pull in the carpet the size of a quarter heavily covered in glue as soon a... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. This review has been forwarded to the management team. Thank you for your time. Customer Service Department (XXX) XXX-XXXX
Let's start with they don't deserve a 1 stars they deserve nothing and people need to lose their job at the office located in Capitol Hill, MD Location ( don't purchase anything from them ) I had my floor done not even a year yet and they are splitting, I have several conversation by email, phone calls, (3) site visit and (2) schedule appointments with no luck.. they either don't return calls or emails, and when you have to follow up they have attitude with you . I finally got and appointment for 05/21/2021, after dealing wi... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local management team; however, this review has been sent to the corporate management team. Thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
On 04/07/2021, I placed an order with Charles **** to have 3 rooms of flooring installed. Within 2 weeks of placing my order I hadn't heard anything about when my floors were going to be installed. I called Charles **** twice and left a voicemail in which he never responded to. I then called the company and left a message with the answering service. I got a call back and was told my flooring hadn't come in yet. I have since called back and the answering machine said it was closed. Today is 05/05/2021 and I have yet to hear b... read more
Business response:
Dear Valued Consumer, Due to the COVID-19 pandemic, our company is experiencing slower response times from our vendors. We see the manager is working on getting your product into the warehouse, asap! We apologize for the delay and thank you for your patience. This review has been sent to your local 50 Floor office manager. Customer Service Department (877) 503-5667
In Nov. 20 last yr. I had 50 Floor install vinyl plank flooring to two rooms. The installer was late arriving spoke very poor English and was accompanied by his relative both had to be reminded to put on their mask several times. In the process the workers blocked my storage cabinet with tile, broke the bottom of my dishwasher, left two heating vents covers off the wall, broke my back storm door closer while taking out some furniture to make room to lay some tile. Lastly he left the door off the front closet, stating it had ... read more
Business response:
Dear Valued Consumer. Thank you for your review. We are sorry to hear about the challenges you had during your flooring experience. Please accept our sincere apologies on your experience. However, good or bad, we want to know what our customers are thinking. Your feedback is essential for our success and has been shared with the relevant departments. Customer Service Department (XXX) XXX-XXXX
Bought vinyl for kitchen and washroom. When the floor was put down in the beginning they knocked a chunk out of the edge of the china cabinet. They also scratched my hardwood floors in the living room with the refrigerator. They sent someone out to examine the damage. He stated because my floors were over 20 years old they were flaking. And then less than 2 years the floors are coming up in the kitchen. They send someone out to look at them and they state it was not laid correctly. They order the material to replace a sectio... read more
Business response:
Dear Valued Consumer, Thank you for your feedback. We understand that your home and time are of the utmost importance and that you have placed your trust in us to add beauty and value to your home. We are extremely apologetic for your unfavorable experience. We noticed our customer service agent spoke with you on 4/9/21; however, you have turned down the option to replace your floors. Please call 50 Floor at XXX-XXX-XXXX, if your have changed your mind. The review has been forwarded to the management team. Respect... read more
Long post. But, several issues. We had a consultation with the 50 Floor salesperson who came to discuss our wood floor options. We were looking to change our carpet to wood flooring for the family room. He provided several samples and my husband and I, and the salesman agreed that "Saddle" was the closet color to what was on our existing flooring in the kitchen and living room which butts up against the family room. We were told there would be variations in the grain of wood and it would not be an "exact" match. He also took... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring experience. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Due to COVID-19 pandemic, our company has been taking several safety precautions, because the health and wellbeing of our customers is of upmost importance. However, this review has been sent to the local and corporate management team. Thank you for bringing this to our attention. Customer Service ... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.