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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Job was estimated with EVERYTHING including floor leveling included. We wanted no surprises. 2.Workers refused to work in masks. 2. No protective sheeting was used. 3. Ceramic tile was cut in our home, spewing and tracking dust everywhere. 4. Workers used OUR garbage bags, cleaning products and tools. We had to sanitize everything every day. 5.They left food containers, soda bottles and trash in our house and all over our driveway. We're still finding nails and trash in our yard. 6. They put a large dent in our SUV when unlo... read more
Business response:
Dear Valued Consumer, We are sorry to hear about the challenges you had during your recent flooring experience. Please accept our sincere apologies that we did not meet your expectations when we should have exceeded them. However, good or bad, we want to know what our customers are thinking. Your feedback is essential for our success and has been shared with the relevant departments. 50 Floor has been taking several safety precautions, since the onset of the pandemic; because, the health and wellbeing of our customers is... read more
We are getting estimates from multiple flooring companies before finalizing our decision on flooring. Unfortunately before the salesman came, I had to take our dog to an emergency vet appointment. My husband kept the appointment and texted me at one point indicating how unimpressed he was with the salesman. He said he was condescending and insulting, not allowing my husband to choose a floor, but told him "this is the floor you need in your home", then implying we were "cheap" because we wanted luxury vinyl plank as opposed ... read more
Business response:
Dear Valued Consumer, We are extremely apologetic for this unfavorable experience. We understand the importance of your time and of your home project and we want to thank you for providing both during your sales appointment. This review has been forwarded to the management team. Customer Service Department (877) 503-5667
Today and every day when I enter my kitchen and I look at the floor that was installed I get angry. It's been over 108 days since my last communication with 50 Floor, and that was initiated by them asking for a balance due. I explained that inferior installation on their part caused and is causing rips, tears and holes in the flooring. I said they wouldn't get another dime until the made the repairs or re install, correctly. It amazes me that any customer service attempt to offer repairs and offers to fix the issue has falle... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local 50 Floor office team; however, this review has been sent to the corporate management team. Thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
Very upset, dissatisfied customer. I've had to call 3 times and they would send someone everytime didn't do their job now my kitchen flooring is starting to separate which it shouldn't be doing that. The work that they do looks awful. I've called several times and sent several pictures to Gregory Upson but he never would call back or anything. He was ignoring our calls. He said to send pics and I did and never got a reply back from the company or the guy. I'm so frustrated and so I'm not very happy w customer service and get... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We see you have been in communication with the local 50 Floor team, which explained you must have someone evaluate your kitchen subfloor issue; however, this review has been sent to the management team. Kind Regards. Customer Service Department (877) 503-5667
Awful experience. I got LVP placed in my kitchen. The installers installed the flooring over top the feet of my dishwasher. I was unaware of this until I had to have my dishwasher repaired. The repair man was unable to get the dishwasher out but because it was en emergent situation he had to get it out. It then because of how the floors were installed, my dishwasher was broken and the countertop. The company took no responsibility for this except that none of that was a part of the warranty of the floors. They had no interes... read more
Business response:
Dear Valued Customer. Thank you for your candid feedback. We're sorry to hear you were less than satisfied with your flooring service experience. This review has been forwarded to the management team; however, if you prefer, you can also contact our customer service team directly at XXX-XXX-XXXX. We value our customer's opinions and would like to thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
This is a long review, but unfortunately needs to be said. I had flooring installed in July. They took out the wood floor and put in LVT. Initially, everything went well, but they had to come back once because the transition piece from my tile to the new flooring wasn't sticking to the floor. Also, the white quarter round that they used to finish the floor was very dingy with lots of black marks and wood spots showing though the white paint. It looked as if it had been banged around in the back of their van for quite some ti... read more
Business response:
Dear Valued Consumer, We understand that your home is of the utmost importance and that you have provided your time, in order to add beauty and value to your home. We see you have been in communication with the local office; however, this review has been sent to the corporate management team. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We hope you have a safe and joyous holiday season. Customer Service Department (XXX) XXX-XXXX
I'm writing this review to help others decide if they want to expose their home and family to such unfavorable conditions. I'm not putting any stars because a negative star was not an option. It began with sales. This young man comes in ask some questions and my wife chose a particular brand he types up the order. What he didn't do was listen. This was very evident on the day the installers showed up. The installers called to let us know they were on there way early as discussed. So far so good. Upon arrival they came... read more
Business response:
Dear Valued Consumer, We're sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local management team; however, this review has been sent to the corporate management team. Thank you for bringing this to our attention. Have a safe and joyous holiday season! Customer Service Department (877) 503-5667
I never do reviews, had to this time! Stay away from 50 Floor. They will take your money and run. On a Friday, I was advised that my wood flooring was received from the mill in Dalton, GA. The following Monday they arrived at my house, removed my carpet and parquet flooring in preparation for laying the oak flooring. On the same day, they installed the flooring, stained the wood and then sealed it immediately. No allowance was made for acclimation of the wood to my house or for the stain to dry properly, before it was seal... read more
Business response:
Dear Valued Consumer, We're sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local management team and our customer service representatives; however, this review has been sent to the corporate office for further attention. Please be advised, due to COVID-19 pandemic, our company has been taking several safety precautions; because t... read more
I complained about this place on Facebook a while ago & was told by 50 Floor to remove my post. I did not. On TV you see clean cut employees in matching uniforms. We got sloppily dressed foreigners who barely spoke English. Our furniture was scratched & the old carpet & backing was left in our garage for 2 weeks. My husband was told the way he wanted our stairway done was "impossible "- yet he did it himself. When I called HQ to complain I got "customer service " reps who couldn't even understand what I was saying. I finally... read more
Business response:
Dear Valued Consumer, We are very appreciative your time and review from your 2017 flooring job. It has been forwarded to the management team, thank you. Have a safe and joyous holiday season! Customer Service Department (877) 503-5667
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,301 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.