4.9
8024 reviews75 reviews have no rating
I honesty cannot say enough about Snehashish and his Awesomely Phenomenal Team at Birdeye we faced every tech hurdle we could face but they never gave up and were persistent and determined as if the Mortgage Boss 365 was their own business. I have since seen more traction and engagement in just a few days. If you are not using Birdeye for your business it’s Time to Bust A Move
Love this service so far! Great product and great customer service!
From the first call to the completion of onboarding and ongoing help, Impeccable service. Plus holding us accountable to make sure that we get the results that we were promised. Thank you. You deserve 10 stars not just five!!
My experience has been great with Birdeye! We already have 5 more reviews in just a couple days! Happy to be onboard!
Birdeye provides a great service, with many features, to enhance the online presence for your business. Thank you Birdeye 😊
Desktop and app has a great user interface. Simple. Seamless. Birdeye is already delivering results.
Amazing Company
Asmita was great on the onboarding process!!!
Shraiya is amazing and helped guide me on getting my account up and running!
As sales and marketing manager with ServiceMaster Superior Cleaning & Restoration, I recognize the value and importance of customer reviews. Most importantly it is getting the review survey in our customers hands quickly and preferably immediately after our restoration service is completed. At that time our project manager has the customer sign Authorization to Pay and asks if he or she wouldn't mind taking a short customer survey. From their mobile phone the project manager sends the review request to both the customers email and cell or mobile number. We have seen great success with Birdeye's system capturing a significantly greater number of 5-star reviews! Bravo Birdeye...you are a solid business partner in growth!
Itishri has been absolutely amazing!!! I’ve know her for the past 2 years now throughout the time of bringing them my company. She the best, helped me bring everything back to life. We are rolling again and about to be better then ever. Thank you so much again Itishri it’s been a pleasure from the beginning we continue to build everyday ! Sincerely Gaetano :)
Everything was great! Mayank, was very helpful!
Best Review System for Google Out there! Pros: It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye. Cons: Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system. Overall: So far good, better than anything else i have used so far. But wishing it would get more reviews per day.
Easy to use and helpful customer service.
BirdEye Onboarding Was a Breeze—Thanks to Harshit! Harshit Munjal is simply the best. From our very first call, he explained the setup clearly and patiently, helping me navigate a completely new interface with confidence. Harshit took the time to walk me through each client's settings and didn’t hesitate to jump on two separate Google Meet calls when I ran into issues (100% my fault, LOL). His support was quick, thorough, and kind. The entire onboarding team clearly knows their product and they were genuinely excited to help get things up and running smoothly. Thank you, Harshit, and thank you BirdEye for delivering both an amazing product and a truly top-notch onboarding experience!
Our Implementation Manager was very thorough, patient and made sure we knew he was their to support us during our onboarding process.
Your team is very helpful. Thank you
Great service for getting quality reviews! Pros: The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients Cons: Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. Overall: Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc.
Best Review Platform Ever! Pros: Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well! Cons: The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem. Overall: Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox!
Customizing to the Stars! Pros: It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. Cons: There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. Overall: Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews.