The Dump

Hesti L 

on BBB

9 months ago

I am so disappointed in the customer service. The furniture they sent me was defective and I called the customer service and texted them regarding the issue. We included photos of the defective items. The customer service agent communicated via text letting me know a supervisor couldn't be reached by phone, only by email. Still waiting on a response to the email that I sent. Really bad customer service. 

marian o 

on BBB

a year ago

This is one of the worse furniture company i have ever dealt with,The furniture they sent me was defective and I called the customer service including sending photos for them to address the problem.The customer service representative sent multiple repair technician but they were unable to fix the problem .Whenever I called the customer service, they would give me one excuses after another .I purchased warranty that the sales person guy, at store number 560 told me that the warranty is guarantee to replace the furniture is th... read more

Jennifer H 

on BBB

a year ago

Purchased a mattress from here in Jan 2025, Delivery was scheduled for 2/7, while the delivery team was nice, they broke our stair rail. I called the store and they referred me to a 3rd party that handles this. After sending proof, along with a text from the delivery person offering to come and do the repair, which I refused the company is saying they won't pay for it. The delivery person even threatened to sue us! While the mattress is fine, I will never do business here again. Great customer service is from purchase to del... read more

Chris E 

on BBB

a year ago

My review of the Dump is similar to that of many others - it is a great big con job. We bought a fancy and expensive leather couch from the Dump in ******* in July 2021. We were replacing for the second time what were much cheaper family room couch and chairs where the cushions had collapsed after only a few years of use; we are not heavy people, my wife is small and i am a modest 200 lbs. The salesman at the Dump emphasiszed that the couch- at an expensive $2300 - was equipped with long lasting springs rather than the foam ... read more

Jody L 

on BBB

a year ago

We purchased a sofa and paid $199 for delivery but as we were leaving we saw a livingroom set and made an additional purchase and paid an add'l $399 delivery charge for the second sofa, for a grand total of $600 in delivery charges. When we asked for an adjustment we were told by a mngr that the charge would be refunded but Mikeala the "so called" GM refused to accommodate us to remove the $199 delivery charge for the first sofa even though we paid a higher delivery charge for the white glove delivery service. MIkeala would ... read more

Lewis B 

on BBB

a year ago

Let me add my one star review. It would be less if allowed. To make a long story short, I purchased two sofas from the Lombard store on 12/3/24. I was told delivery would be in 7 to 10 days from the east coast. on 12/9/24 I called to check on delv. After an extremely long period of being put on hold I was asked to leave info and they would get back shortly. Several hours passed before I received their call back advising they had neglected to schedule delivery of my order. They blamed it on new employees. How can an order be ... read more

Greg F 

on BBB

a year ago

I purchased theatre seating from the Dump and purchased the warranty at an extra cost. The motor stopped during the warranty period. I filed a claim (not an easy process), then they came out and ordered the part. Six months later it still has not been fixed and the warranty company has not come back to install it. The warranty company says call the Dump, the Dump says call the warranty company. My advice is if you are thinking about doing business with the Dump, dont, instead turn around and run. If you do, expect a horrible... read more

Seth K 

on BBB

a year ago

Absolutely the worst experience that I've ever had. The upholstery was literally flaking off within months and the Dump said that the upholstery warranty, which I paid a lot of money for, only covered stains and dammage not defects...are you kidding me?! 

sharon p 

on BBB

a year ago

I do wish i had read about this dump before i sent my daughter,,, They ordered a bedroom set and couch and just got the bedroom set,,, still waiting for the couch, What a mess this place is,, and!!!!! when you call they know your number then proceed to not answer,,, we called a dozen times and it says the store is closed!!! So now we wait!!!!!! This place ***** Please Buyer Beware.