The Dump

Jody L 

on BBB

6 months ago

We purchased a sofa and paid $199 for delivery but as we were leaving we saw a livingroom set and made an additional purchase and paid an add'l $399 delivery charge for the second sofa, for a grand total of $600 in delivery charges. When we asked for an adjustment we were told by a mngr that the charge would be refunded but Mikeala the "so called" GM refused to accommodate us to remove the $199 delivery charge for the first sofa even though we paid a higher delivery charge for the white glove delivery service. MIkeala would ... read more

Lewis B 

on BBB

9 months ago

Let me add my one star review. It would be less if allowed. To make a long story short, I purchased two sofas from the Lombard store on 12/3/24. I was told delivery would be in 7 to 10 days from the east coast. on 12/9/24 I called to check on delv. After an extremely long period of being put on hold I was asked to leave info and they would get back shortly. Several hours passed before I received their call back advising they had neglected to schedule delivery of my order. They blamed it on new employees. How can an order be ... read more

Greg F 

on BBB

10 months ago

I purchased theatre seating from the Dump and purchased the warranty at an extra cost. The motor stopped during the warranty period. I filed a claim (not an easy process), then they came out and ordered the part. Six months later it still has not been fixed and the warranty company has not come back to install it. The warranty company says call the Dump, the Dump says call the warranty company. My advice is if you are thinking about doing business with the Dump, dont, instead turn around and run. If you do, expect a horrible... read more

Seth K 

on BBB

10 months ago

Absolutely the worst experience that I've ever had. The upholstery was literally flaking off within months and the Dump said that the upholstery warranty, which I paid a lot of money for, only covered stains and dammage not defects...are you kidding me?! 

sharon p 

on BBB

a year ago

I do wish i had read about this dump before i sent my daughter,,, They ordered a bedroom set and couch and just got the bedroom set,,, still waiting for the couch, What a mess this place is,, and!!!!! when you call they know your number then proceed to not answer,,, we called a dozen times and it says the store is closed!!! So now we wait!!!!!! This place ***** Please Buyer Beware. 

Heidi H 

on BBB

a year ago

Do not purchase furniture from the store, they sell you scam warranties, and when your furniture breaks under the expensive warranty plan they hard sell you at check out, you just get the runaround with no help from them. 

Karen T 

on BBB

a year ago

I went to THE DUMP and bought a bedroom set and they brought me a broken nightstand. I told them the day they delivered this furniture that the nightstand was broken. They sent out three different guys to fix the nightstand and not a one of them knew what they were doing, and they still will not bring me a new table. I paid them cash for this furniture and I paid them a lot of money and they are still not willing to give me a new table or fix the one that I have. I will never buy from THE DUMP again they are ripping people o... read more

James W 

on BBB

a year ago

Absolutely horrible customer service. I purchased over 5k worth leather furniture to only have the leg snap off while moving. Bought the furniture in June 2022 with the 5 year warranty. Filed a claim in May 2023 and went back and forth with them for quite some time before they assigned a company to service the broken leg. We moved out of the ******* area and evidently they cannot find anyone to service this area. I have gone back and forth with them for over 6 months now talking to different representatives and being assured... read more

Michael A 

on BBB

a year ago

I purchased a $5,000 couch from here. It cam with a rip, stitching was coming off and one of the recliners wasn't working properly. It took them a month to get out her from the new purchase. They want to glue the rip instead of replacing the damaged furniture. Then they want to take the couch apart and see if they can put an entire new mechanism in the recliner. Stitching is bad not going to fix that properly. BEWARE OF THIS STORE. THEY DON'T STAND BEHIND THERE NEW PRODUCTS. DO YOURSELF A FAVOR AN GO SOMEWHERE ELSE.