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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My review of the Dump is similar to that of many others - it is a great big con job. We bought a fancy and expensive leather couch from the Dump in ******* in July 2021. We were replacing for the second time what were much cheaper family room couch and chairs where the cushions had collapsed after only a few years of use; we are not heavy people, my wife is small and i am a modest 200 lbs. The salesman at the Dump emphasiszed that the couch- at an expensive $2300 - was equipped with long lasting springs rather than the foam ... read more
We purchased a sofa and paid $199 for delivery but as we were leaving we saw a livingroom set and made an additional purchase and paid an add'l $399 delivery charge for the second sofa, for a grand total of $600 in delivery charges. When we asked for an adjustment we were told by a mngr that the charge would be refunded but Mikeala the "so called" GM refused to accommodate us to remove the $199 delivery charge for the first sofa even though we paid a higher delivery charge for the white glove delivery service. MIkeala would ... read more
Let me add my one star review. It would be less if allowed. To make a long story short, I purchased two sofas from the Lombard store on 12/3/24. I was told delivery would be in 7 to 10 days from the east coast. on 12/9/24 I called to check on delv. After an extremely long period of being put on hold I was asked to leave info and they would get back shortly. Several hours passed before I received their call back advising they had neglected to schedule delivery of my order. They blamed it on new employees. How can an order be ... read more
I purchased theatre seating from the Dump and purchased the warranty at an extra cost. The motor stopped during the warranty period. I filed a claim (not an easy process), then they came out and ordered the part. Six months later it still has not been fixed and the warranty company has not come back to install it. The warranty company says call the Dump, the Dump says call the warranty company. My advice is if you are thinking about doing business with the Dump, dont, instead turn around and run. If you do, expect a horrible... read more
Absolutely the worst experience that I've ever had. The upholstery was literally flaking off within months and the Dump said that the upholstery warranty, which I paid a lot of money for, only covered stains and dammage not defects...are you kidding me?!
I do wish i had read about this dump before i sent my daughter,,, They ordered a bedroom set and couch and just got the bedroom set,,, still waiting for the couch, What a mess this place is,, and!!!!! when you call they know your number then proceed to not answer,,, we called a dozen times and it says the store is closed!!! So now we wait!!!!!! This place ***** Please Buyer Beware.
Do not purchase furniture from the store, they sell you scam warranties, and when your furniture breaks under the expensive warranty plan they hard sell you at check out, you just get the runaround with no help from them.
I went to THE DUMP and bought a bedroom set and they brought me a broken nightstand. I told them the day they delivered this furniture that the nightstand was broken. They sent out three different guys to fix the nightstand and not a one of them knew what they were doing, and they still will not bring me a new table. I paid them cash for this furniture and I paid them a lot of money and they are still not willing to give me a new table or fix the one that I have. I will never buy from THE DUMP again they are ripping people o... read more
Absolutely horrible customer service. I purchased over 5k worth leather furniture to only have the leg snap off while moving. Bought the furniture in June 2022 with the 5 year warranty. Filed a claim in May 2023 and went back and forth with them for quite some time before they assigned a company to service the broken leg. We moved out of the ******* area and evidently they cannot find anyone to service this area. I have gone back and forth with them for over 6 months now talking to different representatives and being assured... read more
Business response:
We're deeply sorry for the troubles you've faced with our customer service. Your experience falls short of the standards we aim to uphold, and we apologize for any inconvenience caused by the leg snapping off your furniture and the subsequent challenges in resolving the issue.We understand your frustration with the delays and communication issues during the repair process, as well as the difficulties in finding a service provider in your new location. We're glad we were able to come to a resolution.
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,245 reviews.
When is The Dump open?
The Dump is closed now. It will open on Monday at 9:00 a.m.