4.9
8054 reviews75 reviews have no rating
very responsive and good follow up.
Sumeet was very detailed, attentive and he was able to help us resolve our problem efficiently.
Jacqueline and Rohtash are the best when it came to my integration needs. Thank you both very much!
The rep I have spoken to has explained briefly what the issue was and pointed out how we can best resolve the issue.
As always, great support!
Sumeet was incredible! He helped me fix our issue so quickly and I had no issue getting a hold of him! Thanks Sumeet!
The support was excellent!
Thank you for your help!
I have always had EXCELLENT service regardless of who answers the calls. They are quick to reply and fix!
You guys ROCK!
Great response time and resolved super fast. Great work.
My new account representative Ujjwal Singh was extremely helpful and patient with me as we corrected a myriad of mistakes within our account. I'm sincerely hoping that our work together will result in positive reviews from our customers. (NOTE: Prior to this call, I had received very poor service from Birdeye, and was considering a vendor change. I'm looking for a positive result from this recent interaction.)
Husain was very efficient, helpful and patient with me.
Not Our Top Reputation Management Option Pros: BirdEye offered all of the reputation management silos we needed in one place - review monitoring and responding, SMS review requesting, reputation and listing management and scoring. Cons: Birdeye was on the pricier end compared to other competitors that offer similar solutions. Overall: Overall, Birdeye is a fine solution in the reputation management space, but not our top choice due to cost and availability of similar options at a lower price. They also require a larger amount of sign-on properties to begin with.
Zach is great. I never fill these out
Great service!
Allways efficient,responsive and Knowledgeable.
Divya was great and very helpful.
Divya was very helpful and provided a solution to my request immediately. I could not have asked for a better experience. Thank you!
A+ Customer service
Very good customer service ! Helped me solve my problem quickly
Extremely helpful as always!
It was easy to submit my request and the response was very quick, good turn around time!
I am so impressed with Birdeye! We have used them for many years and their customer support is the best ever. I never have to wait for help and they are professional and they know their business! Thank you Birdeye!