This profile has been claimed by the business owner or representative.
National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
Get directions
This company is AWFUL. They pressure to make a purchase by telling you the price will change if you do not buy instantly. I had to reschedule due to being a JURY TRIAL twice because of it. They are telling me I would have to pay ****** to reschedule. I explained myself and was told to pretty much go F myself. I would rather pay double in the future than to ever deal with such SCUM.
High pressure .. condescending tactics Cheesy cer salesman tactics Oh let me call my boss oh my boss can cuz this i half only is you agree now The theatrics and acting was awful And then the next day when I asked a question I was strong armed to make a decision and not waste his time going in circles I left the circle
This is the worst, most aggressive, unkind business we have EVER dealt with. They are all about money and nothing about consumer satisfaction. Don't sign anything until you have read and understand every word. Make sure you have a good lawyer before signing anything.
The salesman sold ** on a ********-made higher end product and we got neither, We got a lower-end product made in *******, I called to complain but they only wanted to go by what was on the contract and didn't care what the salesman said, I explained that contract because it was a digital agreement, he must've altered it because I know what he showed me and what I paid for, but they did not even want to investigate. I asked for them to call him so we can three discuss, but they refused. I tried call the salesman myself, but ... read more
Absolute worst company to deal with. They do not return calls they do not return emails. Did a horrible job installing the rubber base for the rug. It has been 5 weeks of me reaching out trying to get someone to come repair. First they send an inspector who tells me they'll call me the following week and never do. When I finally speak with them they have no report from the inspector. Then they're going to send someone out again for service they tell you to be there from 7:30 in the morning until noon time this is a place of ... read more
Do not use this company. ******* that comes to sell you the flooring and brags about how good their product is compared to Empire, ***************** is full of over exaggeration. I was told that they would change my baseboard (white) which was included. I signed the dang contract without looking specifically for the baseboards, and of course, they denied ever saying they would do it. The carpet was shredding at the edges, and the seam along my laminate flooring was jagged. I am so disappointed with the workmanship that I rec... read more
I just sat through the sales pitch from NFD. Before my comments I would like to state three things. The sales rep was a pleasure to work with, NFD came in at budget - after some sticker shock, and finally we did purchase and are awaiting installation. That said, I became extremely perturbed by the company's sales tactics. First, and without surprise they showed us the cheapest and obvious lowest grade flooring before showing much more desirable samples. Secondly, and again not surprising, the deal is the day of the sales pit... read more
Carpet ordered months ago after in home estimate. I changed the installation date to today. Now installers come and not enough carpet was ordered. My house goes on market next week, but they won't have the carpet for 2 weeks. No help what so ever for C. S. only a shouting match to get nothing done. Poor poor customer service, and no one can pull strings with **** carpets after all the millions of dollars they spend with them to make this happen since it is entirely their fault. Never deal with this company
The sales pitch was great. I found the customer service and professionalism lacking afterwards. I was expecting company installers to perform the work, instead sub-contractors with out of state license plates showed up. They wanted an additional fee to correct and level the subfloor which I believed was to be included in the original price or the warranty would be voided! I would be very cautious and review every document before signing if going with this company. Read and review every electronic document before tapping "I A... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,342 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.