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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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I would never use this company again I gave them a deposit on the day of the estimate, the install was scheduled for 8/5/2023 when the installers arrived the first thing he asked me was the balance of the payment, I showed him the cashier check for the balance with the company name on it but he was instructed not to do the install without the balance in hand. I trusted them with my deposit but they couldnt trust me to hand over the balance when the job was completed, Im a elderly person and I have to be very `careful I refus... read more
The worst company ever to deal with the sales person comes to your house promises you all kinds of things when you sign and give them a deposit when they come to install its nothing like that when you try to get a resolution for your problem nobody wants to know you anymore it is horrible beware
During the in-home visit, we started with a quote for an entire first floor for a Mohawk laminate at 20k, then priced down to 17k. At that time, I came to the conclusion of working within a smaller space budget wise The price for approximately 500 sq ft was first quoted at 9k, then in order to provide so-called sticker price relief I was provided a new quote of approximately $4,900. Red flag - signing in a journal book that I would waive my right to cancellation for my own benefit (or something to that effect). Having to get... read more
I received a quote and was told I can cancel my order within 3 days. I called the next day to do so and was expecting a refund. Still within the three-day timeline I had to call to ask for my refund and was FINALLY told on the third day I needed to MAIL paperwork in. I did. I am still waiting for my $710 deposit back. This company is unethical. I never signed a contract. The sales person signed my name everywhere and told me I would be getting an email from DocuSign which I thought meant I would be signing my portion through... read more
This business is a scam, they advertise a product on TV and do the switch and bate when they come to install. I ordered vinyl floor and they came with the cheap snap and lock floor they pick up at ********** or another store. In addition they did not measure the floor correctly and now want to charge an additional fees. The sales person came to my home and spend over 5 hours. I called regarding one for 988 special that was advertised on TV. This produce according to the salesmen is for a small box room. For my living room he... read more
The sales rep was not clear about the product to be installed. The customer service rep was rude and completely unhelpful.The star rating is for the installers alone, who were helpful and professional.
Had the salesman come out on a Wed, had picked a color carpet that wouldn't be in for 2 weeks so I went with a similar one that he claimed was "in stock" and could be installed Fri. The next day,I get several calls that they couldn't install on Fri bc the carpet wasn't "in stock" at the warehouse that they were delivering out of,even though the salesman insured me it was "in stock". I told the lady on the phone that I had the paper stating Fri **************** had to take off from ******* someone has to be there the whole ti... read more
Had a horrible experience with National floor direct from start to finish. I would not recommend using this company at all. On the day of my insulation installers removed all of my carpet and told me that my floor was in horrible condition underneath & the subfloor would have to be removed. They told me they could do it on the side for $3000 which is instantly a red flag I asked NFD repeatedly to have a second opinion from them to come out and they refused. My husband called the next day (he was at work the day of install) a... read more
WARNING: The elderly and disabled are urged NOT to use National Floors Direct. Here's why...We are a couple in our 60s and I have a bad back, so moving heavy furniture is beyond us. We decided to go with NFD after their sales rep assured us that the quote he gave us for two rooms of carpet ********* included moving the larger pieces of furniture (i.e., beds, recliners, bookcases, desks). "No problem," he said. "They're professionals and do this all the time." It was included in the contract as "heavy furniture". We moved the... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,342 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.