National Floors Direct

Amber C 

on BBB

a year ago

My roommate and I didn't have a problem with the installation from carpet to vinyl. The problem was that they staged their c*** on our front porch and damaged our side light window plastic window frame (thank God they didn't bust the windows!) - put a half ********* in it. They busted my closet door floor track door holder so I can barely get into my closet now. They sent a repair guy out and he was late and all he did was glue my closet door holder back together which isn't fixing it properly. He wouldn't even touch the pla... read more

Julio N 

on BBB

a year ago

Company did not want to accept a cashier check nor cash after we made a down payment of $660.00. It was agreed upon that they would come and rip up the carpet at no extra charge and would come back on a later date of which we would have to pay the remaining balance of $1,340.00 of the $2,000. Instead when they came to rip up the rug they wanted the remaining balance. We explain to them that that was not in the verbal agreement that was made with the salesman and the regional manager and that we were not going to pay the bala... read more

Louise C 

on BBB

a year ago

I hired this company to do my floors and staircase and had them installed Oct 2022. I noticed a few weeks ago that pieces of the wood from my stairs are chipping off. When I called them and asked to come fix it they told me I was out of luck! They said they only warranty for 90 days and after that I'm on my own! 15K later and this how they treat their customers. Stay Away! Terrible products and services. 

Antonio o 

on BBB

a year ago

I had my floors done less than two weeks ago, and I called to let them know that one of my steps has not been properly secured two days after the job was done, and my wife almost fell coming down the steps and they told me theres nothing they can do about it. I will not send any went out to fix it 

Jill C 

on BBB

a year ago

Bad business to deal with.They ask for a check cashing check rite up front to the installer.They were at my house not even 2 hrs.And they ask for $1000 more for pulling up the tile.The salesman said that was included in the overall price of pull up of tile and to lay vinyl flooring.But once they asked for $1000 more I know Im in trouble.I gave them the extra money.The next day same thing happened.They gave another excuse then they wanted $5600 .On top of ********* I gave them.I stopped with the job.Now my floors are not done... read more

Bonnie F 

on BBB

a year ago

Hardwood floor install was to include two small closets. Said I needed to pay additional $500 for closets. Job total was already $4500. Totally disappointed. As a senior on a fixed income, I feel totally taken advantage of. 

Boris C 

on BBB

a year ago

Bad customer service. Took monies and no installation. We have called numerous times with no response. This is horrible! 

Carlos A 

on BBB

a year ago

Salesman with a great pitch whose phone number was disconnected after the sale! Extremely poor customer service. 100% guarantee is bogus and false! Extremely unsatisfied with how they handled my install complaint! Seams that were numerous and unnecessary. Salesman that didnt explain the process correctly! Never again!!! 

Russ N 

on BBB

a year ago

National Floors Direct is not a company that takes their customers seriously. They demand all their money up front. And if you are not satisfied they tell you that's too bad. Sorry you're not happy, but we cannot help you or give you any compensation or replacement of product. The product in this case was a carpet. It is of very poor quality. They said it's made by ******. Which doesn't tell me much. I still have not received any written info on the carpet. And I have yet to receive a written brake down of my costs. They pro... read more