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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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I do not advise anyone to use this company. The salesman lied to us about the prep work needed, the product was supposed to be made in *******" but the boxes say made in *******.ZERO prep work was done in areas that did need it...they used the cardboard box that the tile came in to stuff under our flooring. The installers never swept just dropped the flooring on top of debris on the floor, chunks of trim included. They didn't care about chipping the edges - that makes the flooring waterproof! They have been at my house three... read more
Worst business on earth. Stay away from this company PLEASE!!!
Good morning, I had National floors Direct . Install floors in bedroom. They left a big gap on the floor and completely did want to do crown molding. I called customer service and to got no where . I also sent pictures and ask for a manager to return my call . I did not get a response. They also hide your paperwork what you purchased. They are scam ! Please be where!!!!
Horrible customer service horrible installation. ********************** bubbling up after one year. They couldnt care less after they do the job. DONT USE THESE GUYS
There should be a 0 because that's what I would select. Sub par install an ld service. Their goal is to cash in your money, install poor quality and bully you into waiving the warranty when you ask them to resolve the issues. I no longer have a home because of the eye sore I walk into on a daily basis to no resolve. You can't talk to a supervisor, or a manager. I have sent over 20 emails to management to no avail. Not even a call as a courtesy. NFD is a scam. Beware!
Worse customer service ever!! Vinyl kitchen floor installed, but installers didnt properly remove old flooring. Three months later floor is buckling. Called customer service numerous times. Someone was always supposed to call me back. Finally heard from manager. Would not send anyone to inspect floor . Said there was a 90 day warranty!!! They offered to send someone to repair 2 spots but I would have to buy more material at the cost of $360 and sign a waiver that relieved them of further responsibility. No way!Would never re... read more
After having floors installed, I was disappointed in an area where the molding stood out like a sore thumb and the workers did not do a thorough job cleaning up. they left behind a wet rag, tee shirt and small piece of wood as well as lint from the old rug along the wall. I contacted customer service, but he was very rude. I was told by the salesperson he would come by to check the work when it was finished but he did not come nor did anyone else. I was told to send in pictures. I am over 80 and not proficient at sending pic... read more
************** 8/12/23 Poor scheduling, they failed to arrive on time or called to informed customer of their delay and arrived late with carpet that was poorly measure. Installer arrived at 7:10 pm of appointment that was scheduled originally at a 10am to 2pm window, then rescheduled until 4:00pm, call their office an was then report that they would be there at 6:30pm. This was nightmare!!!! Also, their staff went home without checking with the installer to ensure their delivery of the product.!!! Poor business ethics!! I w... read more
I wish I could give it 0 stars. This company is a ripoff the worst company I ever dealt with. My floors was supposed to be done in one day, the staff stopped working informing they couldnt do any more. Came back the next day with a small child5 or 6. However they demanded a cashier check for the full amount on the first day 7/29/23. I am til this day not feeling well due to them refusing to go outside n cut wood for the floors. They cut the wood for 3 floors in my home . Dust all over the place didnt cover the beds, furnitur... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,342 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.