This profile has been claimed by the business owner or representative.
National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
Get directions
Shady, shady company. If i could leave no stars i would. Should have followed my instincts from the start of the process. Was told that their employees intalled the carpet. The installors did not arrive in a National Floors Direct van but rather a logo for a soccer team. The men had ****** translate so we could communicate which was very difficult at they did not speak English. Not even a month later, the carpet began to wear, mat and stain. Attempted to get it resolved and was told that the warranty (three months it was bar... read more
We had a bad experience with National Floors Direct. The salesman came out and we signed the contract based on the material, timeline and number of installers. We were told 2 days and 2 installers. (600 feet of work) We got one installer that couldn't speak english and the timeline went to 3 days. Then we were told that the laminate flooring couldn't be pulled up, which was in the contract. In order to pull it up, it would take several more days. The installer came in unprepared which I blame NFD for. The salesman said he'd ... read more
I purchased luxury flooring for 3 rooms, and it was installed on August 20, 2021. The "luxury" plank flooring has already cracked in multiple places, and I have to have it replaced by a reputable contractor. When I contacted National Floors Direct, the person in customer service was very condescending with me, and basically told me I was on my own, and that the company cannot offer any solutions to my problem. To make matters worse, when you purchase the "luxury" vinyl plank flooring, you are required to purchase an overage ... read more
National floors has a very good sales pitch but there customer service is very lacking. They change their criteria depending on the situation. According to the phone call I just had with them closets in bedrooms are included in most cases, but not in my case. In my case the closets in the bedrooms were separate therefore the two closets that were mentioned in the contract were the two bedroom closets and the one in the hallway and the one off the dining area were not included. The customer service lady tells me there is no c... read more
Signed a contract for a laminate wood floor to be installed. The sales rep never looked to see if there were any potential problems that would be an issue with installtion. Since that time we uncovered a problem with water rot around the sliding glass door and adjoining wall where this floor would be against.I asked for someone to come out to see if it would be a problem installing the floor. I know the water damage needs to be addressed but dont want a new floor being installed only to be torn up to fix the door and wall.Na... read more
My son used National Floors Direct to re floor his hold house after he had just purchased it their service was horrible, the company staff was the worst staff that I had ever had to deal with, and top that off National Floors Direct did not apply with the laws in the ***********, it is required that you pay 1/3 at signing, 1/3 when that starting the installation and the rest when they are finished, I do know for a fact that is not what they did with us, they required us to pay all up front, I have dealt with plenty of compan... read more
A sales rep came to my ** home on 3/16/23 for an initial estimate for plank floors to replace my wall-to-wall carpeting. He spent 5 hours with me to secure a "no commitment" contract with the company's "price match guarantee" in which "they will beat any price a customer finds after signing the contract". It was not disclosed to customers that National Floors Direct partners with flooring companies to manufacture their own exclusive products. Thus, a customer will NEVER find the same exact product elsewhere to dispute their ... read more
Under no circumstances should anyone do business with National Floors Direct (NFD), NFD's business model is to provide optimum customer service upfront to win your trust, they have savvy representatives and business practices, after you sign the contract, sign waiver that you will not cancel service, put down a deposit, and you must pay the balance prior to installation. Otherwise, the installers will not start job, deposit is gone, and you are still liable for balance without flooring, so you have to make a decision on the ... read more
They do the bait and switch on the price and when the guy gets to your house its nothing like the price they advertise on TV
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,342 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.