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National Floors Direct

3.8
  • Home Services

About this business

Home ServicesFlooring

Location details

02322, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.89,483 reviews
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Susan H's profile image
Susan H 
a year ago

NATIONAL FLOORS DIRECT Two weeks ago, two absolutely wonderful young men spent 9 hours installing beautiful berber carpeting on our first floor and stairs. Additionally, the sales manager that came to my house with samples from which to choose was also outstanding and professional! I can not say enough good things about my experience with them. HOWEVER, the coloring of the carpet was wrong. I had to pay a very discounted rate of $950 for 2 men to repaint all of the bedrooms because the new carpeting clashed so badly with the... read more

Susan H's profile image
Susan H 
a year ago

NATIONAL FLOORS DIRECT Two weeks ago, two absolutely wonderful young men spent 9 hours installing beautiful berber carpeting on our first floor and stairs. Additionally, the sales manager that came to my house with samples from which to choose was also outstanding and professional! I can not say enough good things about my experience with them. HOWEVER, the coloring of the carpet was wrong. I had to pay a very discounted rate of $950 for 2 men to repaint all of the bedrooms because the new carpeting clashed so badly with the... read more

Joshua H's profile image
Joshua H 
a year ago

Do not use this company! My family and I are going through a tough time right now because of a new home purchase with black mold.. rotted base boards, they can't even do the flooring if they wanted, my family and I haven't been able to life there for months and they are holding are funds.. send us cash or check w the rest of the money or else your out of luck they said.. to a father w a one year old, 6 year old and a pregnant wife. 

Annette H's profile image
Annette H 
a year ago

I had a staircase rug installation July 23, 2024. I wanted to postpone it because my husband and I had Covid. We made them aware of this, but they said they would have to charge for the reschedule. I then said we'll send your installers because they said they would send them prepared with masks. We'll, a young couple came about an hour later than they said they would, no masks because the company never informed them of the situation. Their policy states that you pay them before any work is done. I had never heard of this pol... read more

Richard T's profile image
Richard T 
a year ago

An absolute nightmare. I spoke with 4 other flooring companies before choosing National Floors Direct. I was told by their competitors how a crew would come in and use a automated machine, similar to a small zamboni, to remove the existing floors. This company sent out a crew with only a ********************* and I was responsible for renting the automated machine at a cost of $3,400. The following morning I received a call threatening me that I had to pay the $3,400 with a cashiers check and not a personal check or they wou... read more

Richard T's profile image
Richard T 
a year ago

An absolute nightmare. I spoke with 4 other flooring companies before choosing National Floors Direct. I was told by their competitors how a crew would come in and use a automated machine, similar to a small zamboni, to remove the existing floors. This company sent out a crew with only a ********************* and I was responsible for renting the automated machine at a cost of $3,400. The following morning I received a call threatening me that I had to pay the $3,400 with a cashiers check and not a personal check or they wou... read more

Trevin W's profile image
Trevin W 
a year ago

Ripped my grandparents off and will not refund despite they cancelled 1 day after and were promised a refund. Do not do business with these scammers 

Trevin W's profile image
Trevin W 
a year ago

Ripped my grandparents off and will not refund despite they cancelled 1 day after and were promised a refund. Do not do business with these scammers 

Maverick B's profile image
Maverick B 
a year ago

Horrible! Had a carpet install scheduled for early Saturday between 9-11am for a small room, the closet and small hallway. Carpet installers arrived at 1-30pmI was the first customer on their schedule that morning, so arriving on time should have been a top priority. Two guys arrived, and their lead guy shows me the contract-two areas od install-didnt bring enough carpet. Wow! Showed the worker my contract clearly showing 3 areas-closet, room and hall-and he measured and said ok, we install two areas but have to come back fo... read more

Frequently asked questions about National Floors Direct

How is National Floors Direct rated?

National Floors Direct has a 3.8 star rating with 9,483 reviews. 

When is National Floors Direct open?

National Floors Direct is open now. It will close at 6:00 p.m.