This profile has been claimed by the business owner or representative.
The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On March 25, 2023, we bought a Tempur-Pedic mattress from ***************************** at The Dump in ****** *****. After delivery, we realized we ordered a CalKing instead of a KING size mattress. The fit on our bed frame was a serious hazard, the gap between the stand and our bed frame was an accident waiting to happen. We went back to the store and shared with ****, the store manager. After several conversations, **** proposed every option available to her. Then the following day she came up with a new proposal for an ex... read more
Business response:
Thank you for taking the time to share your positive experience with ***************************** and **** at The Dump in ******, *****. We apologize for the initial confusion regarding the mattress size, but we're glad to hear that **** went above and beyond to find a solution for you.Providing exceptional customer service is a top priority for **, and we're delighted to know that **** was able to address your concerns and offer various options for the exchange. We appreciate your understanding that the error was on your e... read more
**************** is ok the financial bank is horrible synchrony if I know before apply for credit . Never apply !!!!??
Business response:
We are sorry to hear that one of our customers is not happy with Synchrony. We do list Synchrony as our primary financial provider in our FAQ section of our website. The Synchrony application is also identified as Synchrony. Upon review of the purchase history, there was approved financing with Synchrony on previous orders in 2019 and 2020. If there is a billing issue that is not being addressed by Synchrony, please call The Dump **************** and we will be happy to help if possible. Thank you.
The Dump in Lombard – we had a pleasant shopping experience. Jim in the carpet area was extremely helpful and patient. He guided and gave us suggestions; the suggestions and conversations were helpful and our finally we decided on two carpets and we have been extremely pleased. Several months later our one carpet became stained and needed cleaning. We purchased the carpet warranty. We were totally unsatisfied with the warranty service. However, the purpose of this review is to share how pleased we were with The Dump because ... read more
positive monthro ***** is a great sales consultant and she need a raise in pay for her professional work.
We most recently shopped for rugs at The Dump. We were thrilled with the product and prices, but blown away by the level of customer service!! Roger ******** is the one to seek out for offering his time and expertise in selecting rugs for your home. You will be totally satisfied, it is now the only place we will shop!!
Business response:
Thank you very much for this review! We appreciate your business and hope you will come back again. Sincerely, Customer Service
I am so disappointed in the customer service. The furniture they sent me was defective and I called the customer service and texted them regarding the issue. We included photos of the defective items. The customer service agent communicated via text letting me know a supervisor couldn't be reached by phone, only by email. Still waiting on a response to the email that I sent. Really bad customer service.
This is one of the worse furniture company i have ever dealt with,The furniture they sent me was defective and I called the customer service including sending photos for them to address the problem.The customer service representative sent multiple repair technician but they were unable to fix the problem .Whenever I called the customer service, they would give me one excuses after another .I purchased warranty that the sales person guy, at store number 560 told me that the warranty is guarantee to replace the furniture is th... read more
Purchased a mattress from here in Jan 2025, Delivery was scheduled for 2/7, while the delivery team was nice, they broke our stair rail. I called the store and they referred me to a 3rd party that handles this. After sending proof, along with a text from the delivery person offering to come and do the repair, which I refused the company is saying they won't pay for it. The delivery person even threatened to sue us! While the mattress is fine, I will never do business here again. Great customer service is from purchase to del... read more
My review of the Dump is similar to that of many others - it is a great big con job. We bought a fancy and expensive leather couch from the Dump in ******* in July 2021. We were replacing for the second time what were much cheaper family room couch and chairs where the cushions had collapsed after only a few years of use; we are not heavy people, my wife is small and i am a modest 200 lbs. The salesman at the Dump emphasiszed that the couch- at an expensive $2300 - was equipped with long lasting springs rather than the foam ... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,170 reviews.
When is The Dump open?
The Dump is closed now. It will open tomorrow at 9:00 a.m.