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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On March 25, 2023, we bought a Tempur-Pedic mattress from ***************************** at The Dump in ****** *****. After delivery, we realized we ordered a CalKing instead of a KING size mattress. The fit on our bed frame was a serious hazard, the gap between the stand and our bed frame was an accident waiting to happen. We went back to the store and shared with ****, the store manager. After several conversations, **** proposed every option available to her. Then the following day she came up with a new proposal for an ex... read more
Business response:
Thank you for taking the time to share your positive experience with ***************************** and **** at The Dump in ******, *****. We apologize for the initial confusion regarding the mattress size, but we're glad to hear that **** went above and beyond to find a solution for you.Providing exceptional customer service is a top priority for **, and we're delighted to know that **** was able to address your concerns and offer various options for the exchange. We appreciate your understanding that the error was on your e... read more
**************** is ok the financial bank is horrible synchrony if I know before apply for credit . Never apply !!!!??
Business response:
We are sorry to hear that one of our customers is not happy with Synchrony. We do list Synchrony as our primary financial provider in our FAQ section of our website. The Synchrony application is also identified as Synchrony. Upon review of the purchase history, there was approved financing with Synchrony on previous orders in 2019 and 2020. If there is a billing issue that is not being addressed by Synchrony, please call The Dump **************** and we will be happy to help if possible. Thank you.
The Dump in Lombard – we had a pleasant shopping experience. Jim in the carpet area was extremely helpful and patient. He guided and gave us suggestions; the suggestions and conversations were helpful and our finally we decided on two carpets and we have been extremely pleased. Several months later our one carpet became stained and needed cleaning. We purchased the carpet warranty. We were totally unsatisfied with the warranty service. However, the purpose of this review is to share how pleased we were with The Dump because ... read more
positive monthro ***** is a great sales consultant and she need a raise in pay for her professional work.
We most recently shopped for rugs at The Dump. We were thrilled with the product and prices, but blown away by the level of customer service!! Roger ******** is the one to seek out for offering his time and expertise in selecting rugs for your home. You will be totally satisfied, it is now the only place we will shop!!
Business response:
Thank you very much for this review! We appreciate your business and hope you will come back again. Sincerely, Customer Service
HORRIBLE HORRIBLE HORRIBLE!!!. When I got the furniture was convinced to get warranty. It covers nothing. Stain on couch, not covered. Broken zipper to hold couch cushions not covered. Why have a person give money for something not covered. When calling the # provided *************. The customer service is horrible. They refer you back to the store for something the store cant do. Which is cancel the warranty. Then when they cancel the warranty they put it back on the card I used 4 yrs ago which is their card. That I never h... read more
*******, ** location.If you want a smooth delivery experience, do not shop at The Dump.I had three separate delivery failures, and Im convinced the company recoups any in-store savings by charging unreasonable delivery fees.--Delivery #1: The crew did not know how to assemble an adjustable bed.--Delivery #2: The delivery crew ripped the lining of my sofa.--Delivery #3: One of four purchased items was never loaded onto the truck.After the missed item, I left a voicemail and sent an online message. The item was eventually resc... read more
I really wanted to give this place the benefit of the doubt. We loved the showroom piece, had a good experience in the store and were happy with the salesperson that told us we would have the furniture in 2-4 weeks. Flash forward to 8 weeks later... we have called several times, be disconnected, been told to keep waiting and that we would get a call back. Our most recent call we were told: "it isn't our fault", "we don't get paid until you get the furniture", "it is not us, it is the buyer", "we can't help you", "we are wait... read more
I brought 3 piece sectional set with warranty. The main piece isnt working so I reached out and spoke to ******* via text. He gave me warranty number I call and they tell me I dont have warranty. I call ******* at store he tells me he didnt know why the warranty was cancelled we paid for it. I thought that was weird why my warranty showed cancelled. They send someone from to view my couch and was told mechaniM is broke need to be replaced and to contact store in 5 days. I text ***** and after a week or back and forth he tell... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,389 reviews.
When is The Dump open?
The Dump is closed now. It will open tomorrow at 9:00 a.m.