Principal Designer at Birdeye in Palo Alto, CA, United States - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You’ll Do

As our hands-on principal designer, you will develop and promote our creative/brand strategy through key performance-oriented creatives, including our website, digital assets, and brand promotions.

You will help lead, grow, and mentor an in-house team of designers and other internal/external creative resources to bring our creative strategy to life. You will also collaborate directly with executives to design high-impact presentations, contribute to strategic visual ideas, and craft key brand assets for internal and external initiatives.

You should have an inspiring portfolio, a great design sense, a love for complex problems, and the ability to clearly articulate how a next-generation brand should perform.

Responsibilities

• Translate abstract ideas and requirements into tangible and beautiful design deliverables
• Help to further develop a modern and elegant visual language for the Birdeye brand
• Advocate for changes, refinements, and ongoing improvements
• Proactively manage multiple projects, from start to finish, to meet priorities and requirements in an agile environment
• Effectively communicate and collaborate with engineers, PMs, designers, researchers, and writers to conceptualize, prototype, test, iterate, and build end-to-end experiences
• Inform, influence, support, and execute our brand vision
• Manage and mentor the creative team

Requirements

• 7 years of work experience as a designer working on highly recognized brands and websites
• BFA, BA, or BS degree in design, advertising, or a related discipline
• Portfolio demonstrates rock-solid skills in creative design, including website and brand development
• Solid understanding of HTML, CSS, JavaScript, and web development processes
• Must have a modern design aesthetic and pay attention to every detail and every pixel
• Complete mastery of design tools such as Figma and Adobe Creative Suite
• Experience leveraging AI tools to accelerate design workflows, generate creative concepts, and enhance visual storytelling
• Strong leadership when collaborating with design, engineering, product, and marketing

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our

prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!