CUSTOMER HEROES
Meet the top customer experience leaders
Learn how these experts provide unparalleled customer experience, fuel growth, and make their business the best.
Jim Mizes feeds business growth with customer happiness
Jim Mizes puts the voice of the customer at the center of building formidable brands like Blaze Pizza, Freebirds, Jamba Juice and Noah’s Bagels.
Meet the other heroes
Holly Carroll
VP, CS & CALL CENTER OPS
DAVID’S BRIDAL
Holly Carroll transforms people, processes and technology to deliver magical moments.
Ken Norquist
DIGITAL MARKETING MANAGER
AXIA WOMEN’S HEALTH
Ken Norquist commits himself to constantly improve the patient experience.
Claire Pickens
SENIOR DIRECTOR OF OPERATIONS
THRIVE AFFORDABLE VET CARE
Claire Pickens streamlines processes to ensure she and her team care for every pet.
Sarah Eisenbeisz
Director of Marketing
Kitchen Tune-Up
Sarah Eisenbiesz transforms experiences for America’s kitchen remodeling franchise system.
Walt Weisner
Chief Operating Officer
BlueJeans
Walt is one of the pioneers of customer experience in the SaaS industry.
Bobby Brown
Global Head of Success
MessageBird
Bobby Brown puts customers first and builds first-class teams that soar to success.
Scott Hansen
Senior Director, National Sales Center
Extra Space Storage
Scott Hansen brings an innovative and data-driven approach to customer experience.
Laura Carroll
Senior Manager, VOC
Brother International
Laura leads a comprehensive Voice of Customer program to solve consumers' challenges.
Ashley Cash
SR Manager of CX
Globelife
Ashley Cash bridges the gap between the voice of the customer and customer experience.
Ash ElDifrawi
CMXO
Aspen Dental
Ash leads the evolution of CMOs to CXOs in a world where experience is king.
Birdeye customers get results
See all case studiesKeep the customer happy. I always talk about the golden rule: How do you want to be treated? It is important to be that simple.
It's about evangelising a Service-first mentality. Today it’s all about listening to the voice of the customer through an omnichannel approach.
Better tomorrow: That’s the foundation of every campaign we launch and service we add.
By utilising digital interaction tools and automating processes, we allow the time and focus to be on the pet.
You have to listen to what customers are saying to you and about you, then act fast.
We strive to make updating a home an experience and not just a transaction.
We’ve made data-driven decisions to work toward our goal of a one-call resolution. We systematically identified ways to empower our agents who take the call to solve the customer issue.
To have a first-class customer experience, we need to show value early.
Customers own your brand, so it’s all about exceeding their expectations… Every touchpoint across the entire customer journey matters..
If you have customers, they expect convenience. I rolled out Birdeye to all 458 of our offices. We were able to go from 1.6 stars to 4.7 stars on Google.
Today it’s all about listening to the voice of the customer through an omnichannel approach
