Chatbot

What is a chatbot?

A chatbot is a software application that simulates human conversation through text or voice.

It interacts with users automatically to answer questions, guide actions, or provide support.

How does a chatbot work?

A chatbot uses pre-set rules or AI to interpret user input and respond appropriately.

Basic bots follow decision trees, while AI-powered bots use natural language processing (NLP) to understand context.

What are chatbots used for?

Chatbots are used for customer service, lead generation, FAQs, booking, order tracking, and more.

They help businesses offer instant, 24/7 support and reduce manual workload.

What is the difference between a chatbot and a live chat?

A chatbot is automated; live chat connects users to a real human agent.

Many systems combine both to offer speed and human touch when needed.

What platforms support chatbots?

Chatbots can run on websites, Facebook Messenger, WhatsApp, Instagram, Slack, and SMS.

They’re often integrated using chatbot builders or customer support platforms.

What is an AI chatbot?

An AI chatbot uses machine learning and NLP to understand and respond more naturally to user input.

It improves over time by learning from interactions.

What are the benefits of using a chatbot?

Benefits include faster response times, lower support costs, higher engagement, and consistent service.

They also help qualify leads and collect data automatically.

Can a chatbot handle complex queries?

Basic bots cannot, but AI-powered chatbots can manage more complex conversations with context awareness.

For advanced needs, bots often escalate to human agents.

How do you create a chatbot?

Use platforms like Chatfuel, ManyChat, Tidio, or Dialogflow to build bots without coding.

Define goals, map conversations, and test for clarity and usability.

Make every message count on social.

Built for real connection, Birdeye Social helps you understand your audience, spark engagement, and drive performance across all channels.