AI-Generated Conversation Summaries
Summarize conversations in seconds
Access AI-generated summaries to quickly recap conversations across channels. Share them with colleagues to collaborate and solve problems in real-time.
Smart Inbox
Organize conversations with ease
Template Design Agent
Meet the Template Design Agent
Instantly get on-brand templates for emails, texts, and newsletters with a simple prompt. Get compelling copy, visuals, and layouts tailored to your brand every time.
Notifications
Never miss a message
No computer, no problem. Get instant alerts on the Birdeye Mobile App to engage new leads and respond to customer messages on-the-go.
Smart Inbox
Auto-filter new messages
Use one inbox to power your entire business. View messages by channel, location, or date. Auto-filter negative reviews to address them faster. And easily follow up on positive feedback with a referral request.
Labels and Tags
Keep your inbox organized
The more organized your inbox, the faster your response times. Close conversations individually or tidy up your inbox with bulk actions. Label messages as closed, unread, escalated, etc.
Templates
Save time with templates
Save time and keep communications consistent with custom templates. Access auto-response templates for FAQs, document requests, and appointment requests.
Assign Messages
Route messages to the right team
Answer questions, resolve problems, and accelerate sales by making sure the right team member is on it. Even leave helpful notes to keep business locations and internal teams aligned.
Do more with Birdeye Messaging
Business Messaging
Be easy-to-reach with messaging on text, your website, Google search, social, and more.
Contact Management
Easily track and manage customer info and interactions for streamlined and more efficient communication.