CYM Living's Multi-Location Social Breakthrough with Birdeye
Company Snapshot
Founded in 2021 in Chestnut Ridge, New York, CYM Living specializes in property, asset, and multifamily management. With a committed team of professionals, CYM Living strives to exceed the expectations of residents and clients by embodying values of integrity, teamwork, and innovation. They are proud to offer welcoming homes to residents, a fulfilling work environment to employees, and exceptional results to their clients.
- January 2020
- 80+
Background
CYM Living faced the significant challenge of managing and expanding their digital marketing efforts across multiple platforms while maintaining the personal touch of their brand. To solve this challenge, Birdeye Social proved essential, offering tools for bulk publishing, review sharing, AI-driven content creation, and workflow centralization—all accessible from a unified dashboard.
Their partnership with Birdeye not only helped them overcome their initial challenge but also positioned them for sustained growth in the dynamic digital landscape.
Bulk Publishing Made Simple
CYM Living leverages Birdeye Social’s bulk publishing capabilities to efficiently distribute content across 80 locations from a single platform. Customization tokens allow posts to be tailored for each location, maintaining brand consistency while reducing time spent on content creation. Scheduling features ensure content is delivered consistently and at optimal times, helping CYM Living strengthen engagement, boost visibility, and reinforce their brand identity.
"Birdeye Social transformed the way we interact with our communities. It’s not just about posting content; it’s about sparking conversations and building relationships."
Streamlined Social Calendar
Birdeye’s social calendar centralizes management of past and future posts across multiple locations. Filters for date, status, channel, and location make schedule adjustments fast and straightforward.
Additionally, Birdeye offers Social Publishing Agents for businesses seeking AI-powered hyperlocal content creation at scale. These agents can generate high-performing, on-brand posts, recommend optimal posting times, and tailor content with location-specific tokens to maximize engagement.
Birdeye has helped CYM Living optimize workflows, strengthen community relationships, and increase engagement by 13.3%, while gaining an average of 360 new followers per month.
"We're using the AI tool to help us write posts more often. It helps generate ideas and when things get a little stale, it really helps us keep our content fresh and engaging."
AI-Driven Content Creation
Birdeye Social’s AI-powered tools streamline content creation for CYM Living. Posts can include emojis, hashtags, and image suggestions to ensure maximum resonance with the audience.
To take it a step further, Brand AI ensures every post aligns with your business’s voice, applies guardrails for consistency, supports multilingual content, and customizes posts per location for a local feel. AI-generated visuals and content optimization ensure each post fits its platform perfectly.
By automating content creation with AI, CYM Living saves countless hours, allowing the marketing team to focus on strategic initiatives, deepen community engagement, and enhance their overall digital presence.
Amplifying Customer Voices through Reviews
CYM Living also utilizes Birdeye Social to turn their customers’ voices into a cornerstone of their marketing strategy. This feature seamlessly integrates top reviews into social media content, showcasing real resident satisfaction and amplifying positive experiences across multiple platforms.
By featuring standout testimonials, CYM Living not only enhances their brand visibility but also builds trust within the community. This ensures that high-rated reviews are promptly highlighted, giving potential residents a glimpse of the genuine, positive interactions existing customers have with CYM Living. The cycle of sharing these experiences creates a continuous stream of credible, engaging content that encourages residents to contribute their own stories, further enriching the community’s narrative.
"It's incredibly powerful to have our happiest residents speak for us. Birdeye Social gives us an easy way to share our top reviews, which not only saves us time but also continually refreshes our social content with genuine, positive feedback."
Maximizing Social Efforts with Birdeye
CYM Living harnesses Birdeye Social to amplify their digital marketing impact and build trust with potential residents. By sharing top customer reviews and utilizing features for bulk publishing and AI-generated content, they maintain a consistent and engaging presence across all social channels. This strategic use of Birdeye not only highlights authentic customer experiences but also keeps CYM Living’s content fresh and impactful. Start maximizing your social efforts with Birdeye!
Schedule a demo today, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.
"Birdeye has really boosted our social media game. It's freed up so much time that we can now focus more on creating better posts and even have time to dive into other projects. It's been a game changer for us."
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
