The AI Co-Pilot Series
AI is no longer experimental. It is expected.
What separates leading brands today is not whether they use AI, but how they direct it. AI has become the operating layer behind how brands are discovered, trusted, and chosen. Direction, governance, and strategy now define who wins.
The AI Co-Pilot Series is a three-part, thought-led customer webinar series designed for modern, multi-location brands navigating this shift.
Session 1 | From Rankings to Recommendations: How AI Is Redefining Search Trust
February 3, 2026 · 10:00 AM PST
This session examines why AI-powered search prioritizes credibility, consistency, and source quality, how AI systems interpret and summarize your brand across locations, and the growing risk of outdated or conflicting data in a recommendation-driven world.
Session 2 | Intelligent Automation: How AI Accelerates Marketing Without Losing Control
February 17, 2026 · 10:00 AM PST
This session focuses on where automation delivers the greatest impact, where human direction remains essential, and how AI enables personalization grounded in real customer sentiment.
Session 3 | Closing the Loop: How AI Turns Customer Insights into Action
March 17, 2026 · 10:00 AM PST
This session explores why collecting feedback is only half the equation, how AI connects the dots across locations to surface not just what customers are saying but what to do about it, and how leading brands are moving from passive reporting to decisive action that drives measurable outcomes.
Who you’ll hear from

Adam Dorfman
AVP of Product Management & PartnershipsBirdeye Inc.
Denise D'Amico Johnson
Communications ManagerBlack Bear Diner
Lauren Schwab
Customer Marketing SpecialistBirdeye
Melissa Cameron
CMONational Storage Affiliates TrustBirdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

