Review Insights

Make data your competitive advantage

Track and optimise your reputation’s performance across locations and against your competition.

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Online Reviews Reporting
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Review Reporting Agent

Get instant insights

The agent pulls insights from review volume, sentiment, and response trends across all locations. Ask a question and get instant answers. Uncover performance gaps and act faster.

Reputation Score

Understand your online reputation and build trust

Monitor your Reputation Score over time and across all locations. Discover trends and areas for improvement across your ratings, review volume and response rate.

reputation-score
Competitive Benchmarking

Compare reputation against the competition

See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.

Competitive Benchmarking
Actionable nudges from competitive insights

Get strategies to outperform the competition

Get AI-powered recommendations that strengthen your online reputation and keep you ahead of the competition.

competitive-insights
ROI Reports

Focus on outcome-driven success

Get a clear, data-driven view of your ROI, derived from performance improvements. See beyond surface-level metrics to understand the real impact on cost savings, resource optimisation, and overall returns.

Reviews & Ratings Over Time
Dashboards

Focus on the metrics that matter

Visualise your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.

Reviews & Ratings Over Time

Track and monitor review trends

Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.

Reviews & Ratings Over Time
Location Level Reports

Get location level reporting

Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.

Reviews & Ratings Over Time
Review Response Reporting

Drive faster review response times

Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.

Review Response Reporting
Employee Leaderboard

Identify and reward your MVPs

Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.

Employee Leaderboard
AI Review Summaries

Identify the themes with AI

Summarise hundreds of reviews in seconds to quickly learn what’s working — and what isn't.

AI-Generated Review Summaries

Do more with Birdeye Reviews AI

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