Category-Based Insights
Explore sentiment by category
Deep-dive into any and all the categories that impact your brand reputation. Get a sentiment score for each category, then down to the specific adjective that was mentioned by your customer.
Sentiment Score
Unlock customer sentiment to enhance experience
Location-Based Sentiment
Track sentiment to improve regional performance
See customer sentiment for each of your locations and track changes in sentiment over any period of time. Make targeted changes that improve customer satisfaction at different locations.
Smart Insights
Accelerate decision making with AI insights
Instantly understand detailed insights through AI summaries and leverage AI recommendations to focus on key improvement areas, speeding up your decision-making process and driving business success.
Themes & Snippets
Distill feedback into popular themes & snippets
Get AI themes from feedback and survey response data. Slice and dice reviews into bite-sized snippets with details that matter - keywords and categories.
Do more with Birdeye Insights AI
Birdeye Score
Get a single metric to measure sentiment, reputation, and online presence across brands and locations.
Reputation Score
Maintain a strong and positive online presence with insights into star ratings, review counts, and responses across locations.
Listings Score
Improve online visibility and local SEO with accurate insights into your listings, Google Business Profiles, and keyword rankings.