Publishing agent analyses top posts, competitor content, and trending topics to inspire fresh social content, optimised by channel and scheduled for peak engagement.
Engagement agent instantly detects sentiment, intent, and priority in every social comment - even if it’s just an image - while filtering out spam. It then posts brand-compliant and approved responses to each interaction.
Set approval steps, triage rules, and brand guardrails. Whether you want full autonomy or a guided handoff, maintain control and consistency of AI Agent-driven execution.
The Social Publishing Agent takes the guesswork out of content planning. Choose your preferred sources like top-performing posts, holidays, competitor content, and industry trends. BirdAI generates brand-consistent, hyperlocal content tailored to each location and service line. You can set your brand style, content rules, and publishing preferences.
Whether you want posts added as drafts, sent for approval, or published automatically, the choice is yours. It even schedules at the best times for reach and engagement. This is social publishing designed to save you time, increase consistency, and grow your presence across every location.
The Engagement Agent monitors every comment, DM, and wall post. It detects intent, routes it to the right team, and drafts on-brand replies so nothing falls through the cracks.
Boost your visibility and customer engagement by establishing a unique social media identity for every location. Our comprehensive social media management tools enable you to create tailored content that resonates with local audiences and drives business growth.
Easily scale your social media efforts with bulk publishing tools that customise posts for each channel and location. Utilise personalisation tokens to automatically tailor content for every location, ensuring each post is both personalised and locally relevant.
Effortlessly create engaging posts with Birdeye Social's AI powered content generator. Tailor content specifically to your industry and customers, and receive contextually relevant image recommendations based on your prompts to bring your posts to life.
You can configure BirdAI to speak in your brand voice, understand your business goals, and follow your content rules—across every post and platform.
Schedule multiple posts across accounts and networks simultaneously and track them all through an intuitive visual calendar — filtering by date, status, channel, location, and region.
Get AI-powered suggestions on the best time to post on social. Maximise reach and engagement with channel-specific timing. Identify trends and optimise your content performance.
Build a library of pre-approved posts that can be quickly published by location managers. Repurpose proven posts to boost engagement and streamline your publishing process.
Seamlessly collaborate, review, and approve content in real-time, ensuring a flawless brand presence.
Be active on social in real time with instant notifications. Quickly answer questions, respond to comments, and drive engagement from a centralised inbox.
Track top-performing content, reach, engagement, response trends, and audience growth by location or region. Let Reportmate uncover the insights and trends you need to optimise your social strategy.
Get in-depth insights into your competitors’ social performance. Keep tabs on their audience growth across channels, their publishing behavior, and how their audience engages with their content. Use these insights to enhance your own social strategy.
“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
“We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.”
“I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!”
“Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.”
“From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.”
“We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.”
“Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.”
“Birdeye has revolutionised the way we engage customers and promote positive user-generated content online.”
“Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it.”
“You spend your time turning clients into evangelists, and then Birdeye will give them a platform to evangelise to the masses. It’s a perfect system. Everybody wins.”
Yes, Birdeye Social supports both Facebook and Instagram. You can create, publish and schedule posts for both the platforms. You can create Instagram Stories, Reels, and also link in bio from Birdeye dashboard.
BirdAI is the AI and NLP engine that powers the Birdeye platform and offers local businesses all the AI tools needed to attract, convert, and delight customers. It helps them optimise their customer feedback management, enhance their customer interactions, increase productivity and drive better business outcomes.
No, BirdAI is available at no additional cost.
Birdeye Social is just $50 per month for single location accounts. For multi-location accounts, we offer Birdeye Social at a significantly discounted rate — reach out to learn more.
Reference the importance of social reputation management. After search, social channels are the most popular source of brand research.
While there are many social media management tools, only one is attached to the leading, all-in-one online reputation and customer experience platform.
Social media gives local businesses a way to offer their customers a quick, convenient, and positive experience. With the right social media management platform, you can quickly respond to questions, concerns raised in direct messages and comments, and negative reviews to create a strong online reputation.
Local businesses who prioritise creating a strong social media presence unlock a great way to connect with their customers, engage new leads directly, and share their brand on today’s most popular channels.
