Birdeye integrates with ServSuite to transform SMALL BUSINESS
We’re excited to introduce ServSuite by FieldRoutes, the ultimate field service management software designed to help small businesses reach new heights. ServSuite is a powerhouse—cloud-enabled, internet-driven, and networking-aware—streamlining job management and operations with ease.
Introducing Search AI: Stay Visible in the AI Era
The industry’s first platform designed to help multi-location brands get discovered on AI-powered search engines, such as ChatGPT, Gemini, Perplexity, and more. Built natively on our AI platform, Search AI gives businesses the intelligence they need to stay visible and competitive in the evolving AI search landscape.
Introducing the Lead Generation Agent
Never Miss Another Lead Again. The new Lead Generation Agent captures leads, qualifies intent, and keeps conversations alive automatically—helping your team focus on closing deals instead of chasing contacts.
Introducing the Review Response Agent
The Review Response Agent is designed to intelligently analyze incoming reviews and generate context-aware, brand-aligned replies. This agent reduces manual effort, ensures consistency, and helps you scale review management across platforms.
Introducing Contact Segmentation Agent
Smarter segments. Cleaner lists. Automated actions. Meet the Contact Segmentation Agent — an AI-driven way to build dynamic segments and reusable lists from your contact data. It reads contact attributes and history across sources (CRM, reviews, surveys, referrals, transactions), lets you save rich, auto-updating segments, and plugs them straight into campaigns and automations.
Introducing the Review Generation Agent
AI that drives more reviews by picking the right sites, the best send times, and high-converting message variations—powered by personalization, smart reminders, and auto-switching templates.
Introducing the Social Publishing Agent
Your social content creation and publishing – on autopilot. The Social Publishing Agent is a fully autonomous AI that plans, creates, and publishes social content across your channels. Drawing from a wide range of sources, it generates fresh, relevant posts and keeps your calendar consistently full, while giving you controls to customize and approve content when needed.
Introducing the Social Engagement Agent
Put your public engagement moderation on autopilot. The Social Engagement Agent helps businesses intelligently triage and respond to public engagements across social channels. With automated rules, AI-powered prompts, and goal-driven engagement, you can now scale on-brand responses while keeping your feeds clean and consistent.
Introducing the Media Library
A smarter way to manage and access your creative assets. Effortlessly organize your images, videos, and GIFs with our newly reimagined Media library (previously known as Asset library in Social). Now with folders, filters, and seamless Social integration, managing your visual assets has never been easier—or more powerful.