With this new update, businesses can Optimize listings for Google, Facebook and Bing based on their specific requirements.

The new mass texting report will be visible within the campaign report section under the ‘Reports’ tab.

These surveys can help get a more accurate response, quickly from customers.

Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.

Businesses can simply start video calls instantly on any device, from one unified inbox.

Inbox reports can be analysed by users and locations - allowing them to fix problems and address gaps in real time.

The enhancement will add complete transparency for campaign performance and will provide true evaluation of campaign efficiency.

Now, multi-location businesses can provide complete and accurate information for all their business’ locations and/or providers using Birdeye Pages.

You can now save more time and money, free up resources, enhance brand experience, and engage more customers and prospects with Birdeye’s managed and professional services.

Birdeye's AI-powered chatbot, Robin can now provide suggestions for partially understood chats and will also check if the customer's query was addressed.