New
Sep 10, 2026
Meet Front Desk agent: Your AI-powered front desk
Your front desk can now do more than just answer calls. Front Desk agents help you handle customer conversations across Voice Call, Web Chat, Text, and Email - from answering questions to managing appointments and following the procedures you define for your business.
Your front desk, configured around your business
Front Desk agents don't just respond to customers. You decide how they respond and what they can do.
- Manage appointments: Book, reschedule, or cancel appointments based on your synced providers, appointment types, and availability.
- Answer customer questions: Respond using the business information and workflows you configure.
- Follow your processes: Use system prompts and procedures to define how the agent handles different customer requests.
- Be available across channels: Connect with customers through the channels that work best for your business.
Make it yours
Start with a pre-built agent from the Library or create one from scratch. Customize its personality, tone, environment, languages, channels, and procedures to fit the way your business works.
Ready to put your AI front desk to work?
Go to Operations → Front Desk → Agents to create your agent.
For step-by-step instructions, see How to set up a Front Desk agent.