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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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While my floor turned out alright, I would strongly not recommend this company. First off, the sales rep came in with a crazy price and then when I explained I got quotes considerably less, they happen to do serious negotiating to come in around where the other companies were. The sales rep was very nice and professional but the workers from this company were ********! The morning of my install they arrived and told me my foyer floor boards have to go vertical (which would look ridiculous). People from the company fought wit... read more
We are filing a complaint against this business. First they advertise, next day delivery and installation. The sales person that came out was very good but said that it would be two weeks. I told them I couldn't do anything past two weeks. They make you sign a contract that you can't back out. On the morning of the 21st they said they had to cancel because of family emergency. They said it would be another month. I asked if they could do sooner. They moved things to do the job today. They just called and canceled again becau... read more
Most unprofessional company I have ever dealt with. A representative came to my house on 6/2/2021 in that visit I purchase carpet. In order to get delivery in 6/19/2021 I had to sign a 3 day cancellation waiver, so on my paperwork it states emergency rush installation. On 6/19/2021 I received an e-mail stating my install window would be 7:30am -12pm. 12pm came around and no carpet I called the install department and they said he was running late, again I called they said he was running 45 minutes behind that was at 4 pm. I c... read more
Horrible experience. They sent a guy who only spoke only spanish. He did not seem to want to work. I called customer service and spoke with ****** who was very rude and hung up phone on me. i asked for supervisor and was told supervisors do not handle escalations. ****** said she was supervisor. i had appointment Fri and *** and was told no one can come *** that they will do me a favor and send someone next Thursday. I asked to cancel order and was told I can not else more fees would incur. the installer wanted me to pay mor... read more
BUYER ******!!!!! Unfortunately there is no option to avoid selecting a rating star. So, for what it's worth, here is the review: As with any in-home carpet re-seller, the salesman goes out of his way to make you feel as though they are family. And as with similar companies, National requires an immediate deposit to reserve your 'special price'. In our case, that price was obtained by the salesman calling a fictitious 'manager' to 'approve' the deeper discount. No problem there, as the price quoted was cheaper than what we w... read more
Company is scam. ******** came to our house and sold the **** out of the carpet. Top quality material, great warranty, blah , blah , blah. Put down $800 cash deposit. Installers were polite and professional. 3 months later the carpet started to separate from its backing and lifting in corners and along where it meets the wall. They apparently seemed the carpet at the warehouse and the seam started splitting. The carpet is peeling away from the backing. They asked us to send pictures and once reviewed they told us we were on ... read more
They are the worst company I have ever had to deal with. They areVery professional until they have sold you the carpet, then you become invisible. If mistakes are made, no one will talk to you when you call. The installers came in a broken down van & wanted the check for the balance owed before they would start. They were here for 11 hrs. & made many mistakes. It was hard to communicate with them as they spoke limited English. At the end, they did not even have a working vacuum. When I called National Floors Direct, I was to... read more
Buyer beware.From sales person to customer service all are very rude and non cooperative. Several times called for manufacturers warranty paperwork, every time said sending it with email attachment but never received one. Quote never explain properly your estimate. Just get your esign deposit and they start behaving with you badly. Before hiring *** think twice. Check with other company or even retail stores which are much cheaper. One star only for good installer. Not suggesting to do business with ***.
DO NOT USE THEM!!!!!! Absolute worst company to ever do business with!!!!! I do not recommend them to anyone!!!!!!! Spend the extra money and go with a reputable business. They scheduled two installations and both times it was a no-show. They didn't even have the courtesy to call or email me as I waited for them to show up. Not to mention, both times I had to prepare all my rooms to be clear of everything and lost time from work. When I called customer service they were of no help whatsoever! ******** ******** ********"
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.