The top-rated reputation and customer experience platform for local businesses.

Birdeye is the most-awarded and highest-rated Experience Marketing software for businesses of all sizes, and the #58 Best Software Product in the World.
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Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for healthcare practices of all sizes.

Top 100 Global Sellers 2025
Top 100 Highest Satisfaction Products 2025
Top 100 Best Software Products 2025
Top 50 Mid Market Products 2025
Top 50 Small Business Products 2025
Top 50 Marketing + Digital Advertising Products 2025
Top 50 Customer Service Products 2025
Top 100: Software Products Award 2024
Top 50: Product for Small Business 2024
Top 50: Product for Mid Market 2024
Top 50: Marketing and Digital Advertising Products 2024
Top 100: Highest Satisfaction Products 2024
Top 100: Global software companies 2024
Top 50: Customer Servies Products 2024
Top 50: AI products 2024
4.9
2,619 reviews
4.8
491 reviews

Why Birdeye is the market leader

Birdeye is an all-in-one customer experience platform. Over 200,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

2025 Awards
NEW

  • Winter
  • Spring
  • Summer
  • Fall
high-performer-australia
regional-leader
leader-ent
momentum-leader
Fall 2025

Chatbots

High Performer - AustraliaRegional Leader - Asia PacificLeader - ENTMomentum Leader - Overall

high-performer-australia
leader-ent
best-meets-req-ent
best-results-mm
Fall 2025

Local SEO

Regional Leader - CanadaLeader - ENTBest Meets Req. - ENTBest Results - MM

high-performer-anz
regional-leader-europe
best-results-ent
best-usability-ent
Fall 2025

Conversational Marketing

High Performer- ANZRegional Leader - EUROPEBest Results- ENTBest Usability - ENT

most-implementable-mm
momentum-leader-overall
fastest-implementation-mm
leader-overall
Fall 2025

Payment Processing

Most Implementable - MMMomentum Leader - OverallFastest Implementation - MMLeader - Overall

users-most-likely-to-rec-ent
best-relationship-ent
best-results-ent
best-usability-ent
Fall 2025

Social Media Suites

Users Most Likely To Rec - ENTBest Relationship - ENTBest Results - ENTBest Usability - ENT

momentum-leader-overall
regional-leader-europe
best-relationship-mm
leader-overall
Fall 2025

Feedback Analytics

Momentum Leader - OverallRegional Leader - EuropeBest Relationship - MMLeader - Overall

regional-leader-eur
best-results-ent
leader-ent
best-relationship-ent
Fall 2025

Online Reputation Management

Regional Leader - EUROPEBest Results - ENTLeader - ENTBest Relationship - ENT

high-performer-anz
regional-leader-ent
best-results-ent
leader-ent
Fall 2025

Conversational Support

High Performer - ANZRegional Leader - ENTBest Results - ENTLeader - ENT

best-est-roi
momentum-leader
regional-leader-europe
leader-ent
Fall 2025

Live Chat

Best Est. ROI - ENTMomentum Leader - OverallRegional Leader - EUROPELeader - ENT

easiest-setup-ent
regional-leader-europe
fastest-implement-ent
best-usability-ent
Fall 2025

Customer Advocacy

Easiest Setup - ENTRegional Leader - EUROPEFastest Implement - ENTBest Usability  - ENT

leader-ent
regional-leader-asia-pacific
user-rec-ent
best-results-ent
Fall 2025

SMS Marketing

Leader - ENTRegional Leader - ASIA PACIFICUser Most Likely to Rec - ENTBest Results - ENT

best-results-ent
high-performer-canada
best-est-roi
leader-ent
Fall 2025

Local Listing Management

Best Results - ENTHigh Performer - CanadaBest Est. ROI - ENTLeader - ENT

regional-leader-au
leader-ent
regional-leader-anz
user-rec-ent
Fall 2025

Social Media Management

Regional Leader - AULeader - ENTRegional Leader - ANZUser Most Likely to Rec. - ENT

leader-ent
best-relationship-overall
momentum-leader-overall
leader-overall
Fall 2025

Patient Engagement

Leader - ENT Best Relationship - OverallMomentum Leader - OverallLeader- Overall

regional-leader-uk
best-usability-ent
most-implementable-ent
best-results-ent
Fall 2025

Experience Management

Regional Leader - UKBest Usability - ENTMost Implementable - ENTBest Results - ENT

leader-overall
best-relationship-overall
momentum-leader
leader-mm
Fall 2025

AI Content Creation

Leader - OverallBest Relationship - OverallMomentum Leader - OverallLeader - MM

multi-location-marketing-platform
best-relationship-overall
leader-overall
leader-ent
Fall 2025

Multi-Location Marketing Platform

Easiest To Do Business With - ENTBest Relationship - OverallLeader - OverallLeader - ENT

fall-leader-sourceforge
FALL 2025

Fall Leader - SourceForge

marketing-comms-ai
FALL 2025

Marketing & Comms AI-
Powered Innovation -
Diamond Pinnacle

business-globee-awards
FALL 2025

2025 Business -
Globee Awards Silver Winner

2024 Awards

easiest-setup-enterprise
leader-asia-pacific
leader-mid-market
leader-fall
FALL 2024

SMS Marketing

Easiest Setup - ENTLeader - Asia PacificLeader - MMLeader - Overal

leader-canada
leader-fall
leader-enterprise
best-results-mm
FALL 2024

Experience Management

Leader - CanadaLeader - OverallLeader - ENTBest Results - MM

high-performer-ent
easiest-ent
leader-aus
easiest-business-ent
FALL 2024

Live Chat

High Performer - ENTEasiest to Use - ENTLeader - AustraliaEasiest to do Business - ENT

leader-europe
most-implementable-enterprise
best-result-ent
leader-enterprise
FALL 2024

Online Reputation Management

Leader - EuropeMost Implementable - ENTBest Results - ENTLeader - ENT

leader-europe
higher-user-adoption-ent
results-mm
high-performer-ca
FALL 2024

Local Listing Management

Leader - EuropeHighest User Adoption - ENTBest Results - MMHigh Performer - Canada

leader-enterprise
higher-user-adoption-ent
leader-anz
best-use-fall
FALL 2024

Conversational Marketing

Leader - ENTHighest User Adoption - ENTLeader - ANZBest Usability - Overall

leader-canada
high-performer-ent
user-recommend-ent
best-use-mid-market
FALL 2024

Local SEO

Leader - CanadaHigh Performer - ENTUsers Most Likely to Rec - ENTBest Usability - MM

best-use-mid-market
momentum-leader
most-implementable-mm
leader-aus
FALL 2024

Chatbots

Best Usability - MMMomentum Leader - OverallMost Implementable - MMLeader - Australia

high-performer-us
easiest-business-ent
fast-implementation-ent
best-roi-ent
FALL 2024

Conversational Support

High Performer - Americas ENTEasiest to do Business - ENTFastest Implementation - ENTBest Est. ROI - ENT

leader-emea
best-use-fall
leader-fall
most-implementable-mm
FALL 2024

Customer Advocacy

Leader - EMEABest Usability - OverallLeader - OverallMost Implementable - MM

leader-enterprise
best-use-mid-market
leader-asia-pacific
momentum-leader
FALL 2024

Feedback Analytics

Leader - ENTBest Usability - MMLeader - Asia PacificMomentum Leader - Fall

momentum-leader
high-performer-smb
high-performer-mm
high-performer-fall
FALL 2024

Payment Processing

Momentum Leader - OverallHigh Performer - SMBHigh Performer - MMHigh Performer - Overall

leader-anz
best-result-ent
best-relationship-ent
best-use-ent
FALL 2024

Social Media Suites

Leader - ANZBest Results - ENTBest Relationship - ENTBest Usability - ENT

leader-aus
leader-enterprise
easiest-ent
easiest-business-ent
FALL 2024

Social Media Management

Leader - AustraliaLeader- ENTEasiest To Use - ENTEasiest to do Business- ENT

best-relationship-mm
best-results-mm
best-use-mid-market
leader-enterprise
FALL 2024

Patient Engagement

Best Relationship - MMBest Results - MMBest Usability - MMLeader - ENT

Leader - Overall
FALL 2024

Multi Location Marketing Platforms

users-love-birdeye
FALL 2024

Social Media 
Management

social-media-tepkon-award
FALL 2024

Social Media tepkon Award

capterra-shortlist
FALL 2024

Capterra 
Shortlist

most-loved-award
FALL 2024

Most Loved Award

2023 Awards

best-meets-requirements-enterprise
best-relationship
users-most-likely-to-recommend-ent
best-results-ent
Fall 2023

G2 SMS Marketing

Best Meets Requirements - ENTBest Relationship - OverallUsers Most Likely To Recommend - ENTBest Results - ENT+6 more

best-results
leader-canada
leader-americas
leader-enterprise
Fall 2023

Experience Management

Best Results - OverallLeader Canada - OverallLeader Americas - ENTLeader - ENT+15 more

leader-anz
momentum-leader
leader-fall
easiest-todo-business
Fall 2023

G2 Live Chat

Leader ANZ - OverallMomentum Leader - OverallLeader - OverallEasiest To Do Business With - ENT+3 more

best-results
leader-canada
leader-americas
leader-enterprise
Fall 2023

G2 Online Reputation Management

Best Results - OverallLeader Canada - OverallLeader Americas - ENTLeader - ENT+9 more

best-results
leader-canada
leader-americas
leader-enterprise
Fall 2023

G2 Online Reputation Management

Best Results - OverallLeader Canada - OverallLeader Americas - ENTLeader - ENT+9 more

best-support-enterprise
leader-enterprise
leader-americas
leader-americas-enterprise
Fall 2023

G2 Conversational Marketing

Best Support - ENTLeader - ENTLeader Americas - OverallLeader Americas - ENT+12 more

best-usability-mid-market
momentum-leader
best-relationship-mid-market
leader-americas
Fall 2023

G2 Local SEO

Best Usability - MMMomentum Leader - FallBest Relationship - MMLeader Americas - Overall+7 more

best-relationship
most-implementable
momentum-leader
leader-enterprise
Fall 2023

G2 Mobile marketing

Best Relationship - OverallMost Implementable - OverallMomentum Leader - OverallLeader - ENT+5 more

leader-asia-pacific
most-implementable-mid-market
momentum-leader
leader-enterprise
Fall 2023

G2 Chatbots

Leader Asia Pacific - OverallMost Implementable - MMMomentum Leader - OverallLeader - ENT+8 more

high-performer-canada
leader-americas
users-most-likely-to-recommend-mid-market
momentum-leader
Fall 2023

G2 Conversational Support

High performer Canada - OverallLeader Americas - OverallUser Most Likely To Recommend - MMMomentum Leader - Overall+7 more

momentum-leader
best-usability-mid-market
leader-americas
leader-fall
Fall 2023

G2 Customer Advocacy

Momentum Leader - OverallBest Usability - MMLeader Americas - OverallLeader - Overall+4 more

momentum-leader
leader-americas
high-performer-enterprise
high-performer-enterprise-americas
Fall 2023

G2 Feedback Analytics

Momentum Leader - OverallLeader Americas - OverallHigh Performer - ENTHigh Performer Americas - ENT+10 more

momentum-leader
leader-americas
best-relationship
highest-user-adoption-enterprise
Fall 2023

G2 Local Marketing

Momentum Leader - OverallLeader Americas - OverallBest Relationship - OverallHighest User Adoption - ENT+13 more

high-performer
leader-americas
high-performer-smb
high-performer-smb-americas
Fall 2023

G2 Payment Processing

High Performer - OverallLeader Americas - OverallHigh Performer - SBHighest Performer Americas - SB

source-forge-customers-love-us
Fall 2023

The 2023 SourceForge

big-awards-for-business-2023
Fall 2023

Big awards for business

leader-source-forge-fall-2023
Fall 2023

SourceForge Leader

capterra-fall
Fall 2023

The 2023 Capterra Shortlist

ai-breakthrough
Fall 2023

AI Breakthrough

user-loves-us-fall
Fall 2023

G2 Social Media Management

2022 Awards

Group 68
Group 65
Group 66
Group 67
FALL 2022

G2 SMS Marketing

Momentum Leader- Overall Best usability - Overall High performer - ENT Highest user adoption - ENT +9 more

Group 68
Group 65
Group 70
Group 72
FALL 2022

Experience Management

Momentum Leader- Overall Best Usability-Overall Leader - ENT Best Meets Requirements- ENT +8 more

Group 75
Group 66
Group 76
Group 73
FALL 2022

G2 LIve Chat

Easiest admin - ENT High Performer- ENT Easiest To Do Business With- ENT Leader - Europe +7 more

Group 78
Group 77
Group 79
Group 70
FALL 2022

G2 Online Reputation Management

Leader- Overall Momentum Leader- Overall Leader- MM Leader- ENT +2 more

Group 78
Group 81
Group 82
Group 83
FALL 2022

G2 Local Listing Management

Leader- Overall Best Relationship- Overall Best Support - MM Users Most Likely To Recommend- MM +15 more

Group 77
Group 89
Group 66
Group 86
FALL 2022

G2 Conversational Marketing

Momentum Leader- Overall Easiest Admin - MM High performer - ENT Most implementable - Overall +6 more

Group 81
Group 65
Group 82
Group 73
FALL 2022

G2 Local SEO

Best Relationship- Overall Best Usability- Overall Best Support - MM Leader - Europe +18 more

Group 83
Group 86
Group 65
Group 97
FALL 2022

G2 Mobile marketing

Users Most Likely To Recommend- MM Most Implementable- Overall Best Usability - Overall Best Meets Requirements- Overall +14 more

Group 68
Group 78
Group 86
Group 117
FALL 2022

G2 Chatbots

Momentum Leader - Overall Leader- Overall Most Implementable- Overall Best Meets Requirements- MM +2 more

Group 83
Group 89
Group 101
Group 78
FALL 2022

G2 Conversational Support

Users Most Likely To Recommend- MM Easiest Admin -MM Best Meets Requirements - MM Leader- Overall +8 more

Group 65
Group 70
Group 77
Group 81
FALL 2022

G2 Customer Advocacy

Best Usability- Overall Leader - MM Momentum Leader- Overall Best Relationship- Overall +8 more

Group 65
Group 111
Group 70
Group 73
FALL 2022

G2 Local Marketing

Best Usability- Overall Easiest to do business with - ENT Leader - ENT Leader - Europe +21 more

Group 78
Group 81
Group 77
FALL 2022

G2 Feedback Analytics

Leader- Overall Best Relationship- Overall Leader - overall

Group 113
FALL 2022

Users Love Us

Leader Fall 2022 White
FALL 2022

Leader

2021 Awards

Sms Overall Leader
Sms Mm Leader
Sms Overall Best Results
Sms Mm Users Most Likely To Rec
FALL 2021

G2 SMS Marketing Awards

Overall Leader Award Overall Leader - MM Overall Best Results Users Most Likely to Recommend – MM +9 more

Xm Overall Leader
Xm Overall Best Relation
Xm Mm Best Meets Req
Xm Ent Best Meets Req
FALL 2021

G2 Experience Management Awards

Overall Leader Award Overall Best Relationship Best Meets Requirements - MM Best Meets Requirements - ENT +11 more

Lc Overall Leader
Lc Mm Leader
Lc Ent Easiest To Do Business With
Lc Smb Best Usability
FALL 2021

G2 Live Chat Awards

Overall Leader Award Overall Leader - MM Easiest to Do Business With - ENT Best Usability - SMB +6 more

Lc Overall Leader
Orm Ent Leader
Orm Overall Best Relation
Orm Overall Best Results
FALL 2021

G2 Online Reputation Management Awards

Overall Leader Award Overall Leader - ENT Overall Best Relationship Overall Best Results +9 more

Llm Overall Leader
Llm Mm Easiest Setup
Llm Overall Easiest To Do Bus With
Llm Mm Best Meets Req
FALL 2021

G2 Local Listing Management Awards

Overall Leader Award Easiest Setup - MM Overall Easiest To Do Business With Best Meets Requirements - MM +22 more

Cm Overall Leader
Cm Overall Easiest Setup
Cm Mm Easiest Admin
Cm Mm Easiest To Use
FALL 2021

G2 Conversational Marketing Awards

Overall Leader Award Overall Easiest Setup Easiest Admin - MM Easiest to Use - MM +7 more

Lseo Overall Leader
Lseo Ent Easiest To Do Bus With
Lseo Mm Best Results
Lseo Mm Best Usability
FALL 2021

G2 Local SEO Awards

Overall Leader Award Easiest To Do Business With - ENT Best Results - MM Best Usability - MM +21 more

Mobile Mkting Overall Leader
Mobile Mkting Overall Most Implem
Mobile Mkting Mm Best Est Roi
Mobile Mkting Mm Easiest To Use
FALL 2021

G2 Mobile Marketing Awards

Overall Leader Award Overall Most Implementable Best Est. ROI - MM Easiest to Use - MM +13 more

Cb Overall Leader
Cb Mm Leader
Cb Mm Easiest Setup
Cb Mm Users Most Likely To Rec
FALL 2021

G2 Chatbots Awards

Overall Leader Award Overall Leader - MM Easiest Setup - MM Users Most Likely to Recommend - MM +7 more

Cs Overall Leader
Cs Overall Best Relationship
Cs Mm Users Most Likely To Rec
Cs Mm Easiest Admin
FALL 2021

G2 Conversational Support Awards

Overall Leader Award Overall Best Relationship Users Most Likely to Recommend - MM Easiest Admin - MM +6 more

Ca Overall Leader
Ca Overall Most Implem
Ca Overall Best Relationship
Ca Overall Best Meets Req
FALL 2021

G2 Customer Advocacy Awards

Overall Leader Award Overall Most Implementable Overall Best Relationship Overall Best Meets Requirements +6 more

Lm Overall Leader
Lm Mm Best Relation
Lm Mm Best Results
Lm Mm Easiest Admin
FALL 2021

G2 Local Marketing Awards

Overall Leader Award Best Relationship - MM Best Results - MM Easiest Admin - MM +13 more

Tsr Top Saa S Ce Os
FALL 2021

Top 50 SaaS CEOs of 2021

Crozdesk Reputation Management Software Winner Badge
FALL 2021

Top 20 Reputation Management Software Awards 2021

2020 Awards

Efm Overall Leader
Efm Ent High Performer
Efm Overall Best Results
Efm Ent Easiet To Use
Fall 2020

G2 Enterprise Feedback Management Awards

Leader: Overall, MMHigh Performer, EnterpriseBest ResultsEasiest To Use+10 more

Efm Overall Leader
Llm Mm Best Support
Llm Mm Best Est Roi
Llm Overall Best Usability
Fall 2020

G2 Local Listing Management

Leader: Overall, SMB & MMBest Support, Mid-MarketBest ROI, Mid-MarketBest Usability+22 more

Efm Overall Leader
Efm Mm Best Usability
Sms Mkting Overall Best Relationship
Sms Mkting Mm Best Results
Fall 2020

SMS Marketing

Leader: Overall, SMB & MMBest Usability, Mid-MarketBest RelationshipBest Results, Mid-Market+5 more

Efm Overall Leader
Lc Overall Momentum
Lc Overall User Most Likely To Rec
Sms Mkting Overall Best Relationship
Fall 2020

G2 Live Chat Awards

Leader: Overall, SMB & MMMomentum LeaderMost Likely to RecommendBest Relationship+9 more

Efm Overall Leader
Lc Overall Momentum
Sms Mkting Overall Best Relationship
Orm Mm Best Relationship
Fall 2020

G2 Online Reputation Management Awards

Leader: Overall, SMB, MM & ENTMomentum LeaderBest Relationship: Overall, SMB & Mid-Market+7 more

Convo Mkting Overall High Performer
Convo Mkting Mm Highest User Adoption
Convo Mkting Overall Easiest Admin
Convo Mkting Mm Best Meets Req
Fall 2020

G2 Conversational Marketing

High PerformerHighest User Adoption, MMEasiest AdminBest Meets Requirements, MM+5 more

Efm Overall Leader
Orm Mm Best Relationship
Local Seo Overall Best Support
Local Seo Mm Easiest Admin
Fall 2020

G2 Local SEO

Leader: Overall, SMB & MMBest Relationship, MMBest SupportEasiest Admin, MM+19 more

Convo Mkting Overall High Performer
Chatbots Smb Easiest To Do Business With
Chatbots Overall Users Most Likely To Rec
Chatbots Smb Easiest Admin
Fall 2020

G2 Chatbots

High PerformerEasiest To Do Business WithMost Likely To RecommendEasiest Admin, SMB+2 more

Efm Overall Leader
Local Mkting Mm Easiest To Do Business With
Chatbots Overall Users Most Likely To Rec
Local Seo Mm Easiest Admin
Fall 2020

G2 Local Marketing

Leader: Overall, SMB & MMEasiest To Do Business With, MMMost Likely To RecommendEasiest Admin, Mid-Market+13 more

Efm Overall Leader
FALL 2020

G2 Mobile Marketing

Convo Mkting Overall High Performer
Fall 2020

G2 Conversational Customer Engagement

2019 Awards

G 2 All Segments Orm Q 3 2019
Fall 2019

G2 Online Reputation Management Awards

G 2 All Segments Orm Q 3 2019
Fall 2019

G2 Enterprise Feedback Management Awards

G 2 All Segments Orm Q 3 2019
Fall 2019

G2 Survey Awards

G 2 All Segments Orm Q 3 2019
Fall 2019

G2 Live Chat Awards

Appealie Badge 2019
Fall 2019

Appealie Award

SaasAwards2019
Fall 2019

G2 Live Chat Awards

2018 Awards

Leader Fall 2018
FALL 2018

G2 Online Reputation Management Awards

How Birdeye can help your business

As the market leader in our space, Birdeye helps businesses across all industries on every step of the journey from reviews to revenue. With Birdeye, businesses can get new reviews, monitor and respond from 150+ sites in a single dashboard, and easily share reviews on social media.


See why more than 200,000 businesses use Birdeye to drive growth and get new customers.

Birdeye results

Sunlight Financial

Sunlight Financial 151724260200635 Avatar 1581170252219
Brian Von BergenHead of Operations
6
GoogleReviews
1.7
3,489
GoogleReviews
4.5
Birdeye results

Bass & Hall Dental Implant and Periodontal Partners LLP

Bass Hall Dental Implant And Periodontal Partners Llp 150516242088790 Avatar 1560346180899
Cindy JohnsonMarketing Manager
2
GoogleReviews
5
589
GoogleReviews
5
Birdeye results

Ruth E. Bailey D.D.S.

Ruth E Bailey Dds 149394279435425 Avatar 1556683366117
Dr. Ruth BaileyDDS
2
GoogleReviews
3
455
GoogleReviews
5
Birdeye results

Jackson Creek Dental Group

John WilliamsonMarketing Manager
6
GoogleReviews
4.3
590
GoogleReviews
4.9
Birdeye results

Structured Foundation Repairs Inc

Structured Foundation Repairs Inc 148795152081160 Avatar 1581170093325
Heidi MorrisonOperations Manager
9
GoogleReviews
3.6
1,177
GoogleReviews
4.8
Birdeye results

Wilkinson Bradley W DDS

Wilkinson Bradley W Dds 150993467525597 Avatar 1581170148430
Dr. Bradley WilkinsonDDS
4
GoogleReviews
5
324
GoogleReviews
5
Birdeye results

Mike Bachman Plumbing

Mike Bachman Plumbing 149133970141539 Avatar 1581170223434
Chad RoylancesVP Operation
31
GoogleReviews
4.1
1,365
GoogleReviews
4.8
Birdeye results

Doctors Making Housecalls by Eventus WholeHealth

Alan KronhausM.D.
9
GoogleReviews
3.4
330
GoogleReviews
4.2
Birdeye results

Insulation Contractor - Energy Seal, Inc.

Stan NagelPresident
14
GoogleReviews
4.7
447
GoogleReviews
4.9
Birdeye results

Hankey Law Office

Carolyn Eck Marketing Coordinator
29
GoogleReviews
3.8
520
GoogleReviews
4.2