4.9
7813 reviews75 reviews have no rating
Excellent Team! Jaya Kumari was excellent! Highly recommended.
Loving my experience with Birdeye! We had a wonderful onboarding experience with Akash that made the experience seamless
Best decision I’ve made in a long while!
I have just started the Birdeye program. the support and on board calls have made it easier to get this product going for me. the support has ben wonderful and time will tell on how it works. I received 6 reviews in the first week. it is only as good as you make it is my take on it. excited to try.
Great one stop shop social media manager. Pros: It gave a good overview off all online standing in one place. Cons: Didn't always show that I had replied to all posts. Overall: Great one size fits all approach to social media management
I love Birdeye as a COMPANY and their AGENTS. They all are very well educated in this business and make things so much easy to accomplish. I highly recommend them for your business.
Highly recommend to this company.
This is the center to be at amazing fast and efficient service . Don’t forget there loving smiles and polite characteristics.
Sourabh was great with on-boarding process and did an amazing job answering all my questions.
I recently had the opportunity to use Birdeye for my business, and I couldn't be more satisfied with the entire experience. From the very start, the onboarding process was seamless and well-organized. The onboarding team took their time to walk us through the platform's features and functionalities, ensuring that we understood how to leverage the tools to enhance our online presence. What truly stood out was the personalized attention we received. The onboarding specialists were knowledgeable, patient, and genuinely invested in our success. They addressed all of our questions and concerns, providing tailored solutions that fit our specific needs. Furthermore, Birdeye’s customer service is top-notch! Whenever I’ve needed assistance post-onboarding, their support team has been quick to respond and incredibly helpful. Whether it was a technical issue or a general inquiry, they were always ready to go the extra mile to ensure that our experience was positive. Overall, I highly recommend Birdeye for anyone looking to improve their customer engagement and online reputation. Their onboarding process and ongoing customer support truly set them apart. Thank you, Birdeye, for your excellent service!
Very professional and great communication! The onboarding process has been very easy to understand and platform is already working great! Thanks Anjali!
Great for a review platformUse Cases and Deployment Scope - We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.Pros - Review generation -Follow up communication -Sharing on social mediaCons - System failures from time to time -Better communication of our contacts being added -Picture changes when sharing reviews to social media platformsLikelihood to Recommend - Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week.Return on Investment - SEO has increased due to online rep increasing -Review count has come up significantly due to having a platform that helps -The system puts reviews and where they are coming from into perspective to try and obtain more in other waysOther Software Used - LinkedIn Jobs, Meta for Business, Google Business ProfileSupport Rating - The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.Usability - It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.
Great Suport for Great Service
Best experience of my life!
Excellent company and great onboarding experience..we are new and so far happy with Birdeye!
GREAT COMPANY TO WORK WITH
Great customer service. Had no problems setting up my social account. Will always use Birdeye!!!
Praveen Reddy Thank you for your patience from the beginning in helping me connect each social page with birdeye I think that without your help I would not have succeeded. I would definitely recommend you!
They were on top of everything. They were professional and easy to work with. Very Efficient and helpful.
It was pleasure working with Itishri on boarding & she made whole process very smooth.
The property management company I work with signed up a couple of months ago and Ashish was assigned as our implemntation specicialist. The implementation and integration with RentManager went very smoothly and Asish was an absolute pleasure to work with. We have received tens more reviews since Birdeye was turned on than we got in the last decade and are now getting feedback surveys whcih are helping us to improve our customer service.
Their attention to detailed customer service is excellent. Mr. Gaurav Mugdal is the best! Props to him, Ayush and the rest of the team.