4.9
7812 reviews75 reviews have no rating
So far, Ive been paying for services for 2 weeks. My onboarding call was rescheduled from today (when I am available) to a time I am not available. Im not sure what work has been done by Birdeye on my behalf, but I know I have done my part by paying their fee. I may change this rating once things get going and I see effort on their part and results, but as of now I am frustrated. I changed my review from 3 to 5 stars when I saw the response to resolve my concerns. I am very happy with their follow up and everything is going well. The on boarding took 3 meetings , but that was mostly because of tech difficulties on my end. However, Birdeye was quick to schedule our next meeting at the end of one.
Highly recommend Pros: Easy to integrate! Wonderful customer service! Cons: Pricey software. But worth the price we pay!
We hired Birdeye to help our business grow. So far, the communication has been great. Our rep, Abdul, is always quick to respond, explains everything with simplicity, and is here for me and my team for any questions we may have. We just started about a month ago, but so far I am very happy with this service and enjoy working with Birdeye.
I had issues with their implemetation, they contacted me quickly and although not resolved, multiple attempts have been made and I feel like they are trying hard to remedy the situation.
Great tenacity in resolving an issue for my business. Great customer service. Thank you!
Best review app available
Great company, very responsive and helpful to any issues that arise. Lots of new tools popping up easy to navigate the system as well. Can't go wrong with Birdeye.
Professional and Knowledgeable!
Kevin & Avis were very professional. We purchased 2 tires & they explained the warrantee to my satisfaction. I would highly recommend Mavis Discount Tires.
Awesome support team!
Great software and even better customer service. They have really gone above and beyond helping us roll out reputation management for our 400 plus apartment communities.
BirdEye is absolutely an excellent partner to work with. The onboarding process and most importantly their team members who make it happen are truly dedicated and have helped us understand and start to use the capabilities of this excellent software platform. Thank you so much!
Highly recommend PROS Easy to integrate! Wonderful customer service! CONS Pricey software. But worth the price we pay! VENDOR RESPONSE Hi Jennifer! We appreciate you taking the time to leave us a review. Replied June 2022
Great service, great results so far..! Thanks to all the team members who helped with my Onboarding, High five!!
The onboarding process is thorough and promising. The improvement needed is on the expertise of SEO. If they have SEO experts in the team, they would be unbeatable..
Birdeye has some great features! I recommend if you want the immediate interaction with your patients, you will find it here.
Using BirdEye has made a tremendous difference in the number of reviews that we receive- be it Google, Facebook or Yelp. It is one of the best investments we have made this year. We will absolutely be renewing next year. We could not be happier. Update- I'm going into my 3rd year with Birdeye. Just signed up for the survey option. Very very happy.
Love Birdeye, it makes requesting reviews a breeze. Raktim was fabulous with the onboard part of introducing me to all the features the software offers. I have a much better understanding now and I can always reach out to Raktim with customer service, if I need any other help. Thank you for the fine experience.
Mi experiencia Birdeye Pros: Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta Cons: Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial Overall: A sido buena asta ahora
Simplifies the process Pros: Easy to use - customer friendly and dynamic Cons: Have to get buy in from the employees to use it Overall: Great!
Birdeye Use Cases and Deployment Scope - We use Birdeye as a messaging option on our website. A chat feature pops up and it allows customers to message back and forth with someone from our sales team. We also use Birdeye for referrals, reviews, and SMS/Texting campaigns. Pros - User Friendly -Customer Service -Fast at adapting and making changes Cons - More options/ways to divide a subscribers list Likelihood to Recommend - Birdeye seems to be at the same level as their competitors and we have recently just switched to Birdeye. However, they seem to have more potential to grow and are more user-friendly. Most Important Features - Referrals -Reviews -Texting Campaigns -Chat feature on our website Return on Investment - Neutral. Just started using Birdeye. Alternatives Considered - Podium - We had used podiums before, but they were not as user-friendly as Birdeye. Also, Birdeye seems to fix its issues much faster than podium did and I feel that Birdeye is still growing and has more potential than Podium. Other Software Used - Podium