4.9
7934 reviews75 reviews have no rating
Great company
My issue was addressed in a very timely manner. The service representative was very polite and walked me quickly through the changes that I needed to make in order to get things corrected.
Only in my second week with Birdeye, and my reviews have doubled and I am working with my first referrals. Birdeye is exactly the type of platform I was looking for to drive down my customer acquisition cost down by turning existing clients into marketers. The onboarding was pretty easy and the dashboard is intuitive. I am definitely glad I made the decision to partner with Birdeye.
Quick response when help is requested.
The team at Birdeye is top notch. I’ve done so many onboarding sessions over the years with various other products and Abdul and Birdeye were spectacular.
They do security for CR England and do an excellent job in all of our terminals
Birdeye's platform is easy to use. Their staff are so supportive and helpful. Highly recommend!
Nakul is fantastic! One reason we stayed with this company!
Once you understand the service, using it becomes much easier. At first, it feels a little bumpy, but if you stick with it, it begins to pay off. If you call in for assistance, be prepared to have to walk the rep through your situation to get to the real solution to the real problem. My experience was at the rep just answered the first question that I put out on chat, and the answer didn't reflect a complete understanding of the issue, therefore it was very unsatisfactory. But as we got through the conversation, and the rap understood the bigger picture, he was able to provide a better solution.
Excellent app. I've been very pleased with the setvice
Thanks to BirdEye, we are the most highly rated dental practice In our area. We have quadrupled our Google reviews in 9 months and still maintain a 5-Star rating.
Exceptional! Thanks to BirdEye, we are the most highly rated dental practice In our area. We have quadrupled our Google reviews in 9 months and still maintain a 5-Star rating.
We had considered Birdeye last year and passed. But in 2020 they added so many new features we decided the ROI was irresistible. Super professional sales help from Samantha. Superlative on-boarding by Nahul. Everything is working smoothly and as planned. So far - very good.
Love this!! Birdeye makes it so easy to get reviews and the app is so easy to manage it! Worth every penny!
Great experience. Highly recommend.
Love being able to connect with our customers while away from the computer. Would be 5 stars if there was a way on the app to keep my business info (store hours) up to date, but that can only be done from the main website.
Exceptional service! We have been with BirdEye for about a year and a half now. We use the chatbot on our website, text messaging services and review services. Before BirdEye, we had 5 reviews on Google. Now we have several hundred. This becomes a gift that keeps on giving, because new clients reference our online reviews as a reason for choosing us, go on to leave a review and continue that cycle. We installed the chatbot after revamping our website. The level of engagement we now have with our clients is superior. We are able to respond to inquiries within 30 minutes to an hour; leading to a higher lead capture rate. Our business has grown significantly. And while we did implement several different changes concurrently, BirdEye has been a greatly functional part of the results. Simply put, if your business is heavily customer facing, you shouldn’t do business without BirdEye!
Great app for a great product Easy to use . Everything you need to be successful with this awesome review product. Always being made better by the company . Highly recommend
Great app for tracking and obtaining reviews We primarily use the application in my company for tracking reviews on multiple sites. Otherwise it’s impossible to see how people are rating you everywhere, and manage it from a single app.
This is great on the go app and has really helped our little company turn around our online reviews. You do need the service for the app to work. The service is far better then other options in the Dental industry. I only wish this company would expand into other patient communication channels.
We have tried other platforms and have had horrible experiences. We have been with birdeye for over a year now and they have been awesome from day one! With every platform there are hickups sometimes, but, these people are committed to helping make sure that we are up and running quickly when there is one. Even if it is a weekend, they call in the emergency staff and they get things back on line quickly. We depend on this platform tremendously for communication with our clients and we are very thankful that we have a support team with birdeye. Try them! You will love them!
Simple for customers to use. No down time, consistently works smoothly. Our company has used this app for 3-yrs and will continue. We also take advantage of the texting app through the desktop version. Simple to add or remove employees, check status of reviews, and check how employees are doing with customers based on reviews. Highly recommend this review platform.