4.9
7793 reviews75 reviews have no rating
Thank you
Easy to understand. Really helpful
good follow up
Fast response.
Your support team is very good
It's been great! All my questions get answered. I love how receptive Birdeye has been.
Thank you Divya!!!!
Rob and the customer service team amazing
Divya is outstanding at caring for her resellers!
NIDHI Verman went over and above to help me solve my review issues. Very clear and concise with her language and communication skills. B
Thank you so much!
Responsive and patient.
Responsiveness, knowledge, courtesy.
They were extremely helpful and knowledgeable
THANK YOU ROHTASH!
Girish was quick to respond and detailed with directions to complete my request. Also, followed up on my concerns. Thanks!
A Solid Tool for Brand and Review Management Pros: Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from. Cons: For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.
We love BirdEye, thank you. Only reason you didn't get a 10 is because it took more than 1 call/email to get the issue fully resolved. Thanks for keeping at it and getting it fixed! We appreciate your help!!
Srijan was extremely helpful in showing us features that would positively impact our teams abilities to use Birdeye
Srijin is very good at understanding the issues and in responding to them. Hoping that the final item can be resolved, as discussed.
Very patient !!
Himanshu Sharma was very helpful. He responded in a quick manner. He was very respectful and resolved the issue quickly.
Nidhi Verma continues to be timely, attentive, and educational about the service. Very happy with their work.
Divya is always incredibly helpful. She most definitely is one of your best support staff members.
I appreciate the info passed onto me. Suggestion maybe in future is to have a way to opt patients out of reviews ourselves ...possibly down road. Otherwise everything great!