Our reviews
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4.9
7598 reviews75 reviews have no rating
- e
I appreciate the constant check ins to resolve the issue of the notifications not coming in correctly.
- h
Support was great and informed.
- m
Problem solved and representative friendly
- p
Gulshan Jha was very helpful and professional. A pleasure to work with.
- m
Nate has been awesome to work with. He is always very helpful and really takes the time to help me understand the program.
- a
Always grateful for AJ's expertise and help!
- l
The is was resolved
- g
The problem review was removed as asked! Easy Peasy.
- b
Your customer service is FANTASTIC! It's prompt, knowledgable, accurate, and thorough - can't be beat!
- t
My only issue is that you didn't contact us about the expiration of our security certificate as you have done in past years.
- t
Very knowledgeable and conveyed the information in an easy to understand way!
- k
Our rep did a nice job with answering any questions we may have and showing us the Birdeye site so we understood how to manage it.
- n
Tanmay was very helpful and make sure to take the time to ensure we full understood the system and next steps. We admittedly took a little bit longer to get launched, but he was very patient with us during the entire rollout period.
- j
I love the instant messaging and video chat the best but the review feature is great too
- n
Love the support I get from Birdeye. Sumeet has been there for me since Birdeye was first mentioned to me and Jarod, our account manager is superb.
- s
Always a great experience!
- b
love you guys
- t
Great support!!
- m
thank you for your speedy service, the issue was fixed less than 24 hours.
- k
Once again, the Birdeye team went above and beyond to help me solve an issue! The customer support staff are always so helpful and patient, thank you Birdeye!
- w
Very helpful
- k
Birdeye is a great platform that drives reviews and interactions for businesses.
- k
Needed help quick, got what i needed in a quick time frame.
- j
Been using BirdEye for several years now. Support has always been great, responsive and very helpful.
- a
We had integration troubles and a delayed response from a specialist in the Integration Dept. but our customer success manager, Jacqueline, and my experience with the second Integration Specialist, Rohtash, was wonderful1 They were both very quick to respond to my issue and Rohtash reached out directly to the DMS and then monitored the account to ensure it was working properly. I truly appreciate the time and professionalism of both Rohtash and Jacqueline!