Our reviews
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4.9
7684 reviews75 reviews have no rating
- m
Madhav has been awesome as well as Himanshu, thanks team!
- j
Himanshu provided top-notch support! He was attentive, explained alternative resolutions, and kept me, the client, at the center. Himanshu also took additional time to review other requests that I had. Excellent representative for Birdeye.
- j
The support team wants the client to succeed, they know the product, and have great attitudes.
- j
The support representative, Roshni Kapoor, was incredible! 1) She was polite and cheerful. 2) She understands the product. 3) She encouraged feedback. 4) She mentioned other features that I may benefit from that I am already paying for. She shared these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.
- a
The entire team at Birdeye is professional, friendly, and knowledgeable.
- m
Representative was quick and knew exactly how to resolve my issues
- m
I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!
- l
Nadhi was extremely knowledgeable and mannerly.
- l
Gulshan is so knowledgeable and such a good teacher. This is my 2nd consult with him and I am very happy to have him. Excellent!
- k
Girish was great!
- t
The agents are very helpful and receptive.
- t
- n
Honestly, Birdeye doesn't do what I need it to do specifically so I am always finding workarounds but your employees are top-notch and always willing to help! <3
- d
Patient and helpful support
- s
Extremely prompt, efficient & knowledgeable.
- t
My agent resolved the issue quickly which is important since our office is so busy and time is very valuable.
- t
I appreciate the quick and efficient response with the problem resolved. Thank you.
- d
Love your support reps. Very helpful.
- c
Thank you so much! So excited for this flagging feature to be implemented. Y'all are the best!!!
- p
This is first time I had to contact support for a system issue. The issue was identified and corrected immeditately. A support team member called me today to follow up and make sure everything is functioning properly. I like the extra "touch". Excellent customer srevice.
- j
Husain is always such a big help. He is very friendly and knowledgeable.
- g
Thank you
- c
Amazing.
- a
the representative was very quick to update the change I wanted for my account. I appreciated that I didn't have to submit a request and wait days and that it was just handled while I briefly held the line.
- p
I am so impressed with Birdeye! We have used them for many years and their customer support is the best ever. I never have to wait for help and they are professional and they know their business! Thank you Birdeye!