"BirdEye helps us get the job done and with guest reviews and feedback" What do you like best about Birdeye? I like a lot of things about it. The platform is simple and easy to use. Alerts and reporting are simple to setup and route to multiple places. Their support is great. What do you dislike about Birdeye? There is not much that I dislike about BirdEye at this time. Recommendations to others considering Birdeye: I think this could be a benefit to business owners across many fields to help manage customer feedback and more. What problems is Birdeye solving and how is that benefiting you? It is nice to have all of the review platforms aggregated into once place. We can make actionable decisions on trends based on feedback that is instantaneously known across our team and different management channels.

Best in class! What are you waiting for? Use Cases and Deployment Scope - Birdeye is integral to the success of our multi unit brand. We see every day how our restaurants are performing. With hundreds to thousands of restaurants we need input from guests. Birdeye helps us benchmark greatness. Pros - The dashboard let’s us identify stars and opportunities. -Birdeye enables operators to take action daily and recover unhappy guests. -Birdeye identifies strengths and weaknesses for the brand and by site. Cons - Birdeye has been a best in class provider for years. They listen, respond and act. Likelihood to Recommend - I would recommend Birdeye for all multi unit brands. Best in class. Return on Investment - The ROI for Birdeye is nearly infinite. Reasonable cost yet limitless feedback. Alternatives Considered - We found Birdeye to be the most responsive and best firm to truly partner with us. They took our suggestions and implemented them. They respond well. They were always there for us. Other Software Used - Punchh, Compeat, with Ctuit Radar, Paylocity Usability - Easy to use Support Rating - Best in class.

I have been trying to cancel my account with no success. I cancelled in September 2020 and was told I would still get billed in October. But I was billed in November and December as well. I started at the beginning of January to try and cancel and have not had any luck. If I try to reset my password the site tells me there is no accounts associated with my email so I can't even log into the site but they continue to bill me. I received an email in January giving instructions on how to reactivate my account which would indicate I don't have an account but then a week later they charged me again. Horrible customer service. Update - I finally talked to them and they gave me the refund I was asking for so I am changing the rating from 1 star to 4 star.

Birdeye has been great for my business. They have made sure all of our reviews are visible to our customers and our business information is consistent on all search engines. We are very satisfied with their services.

I have been their customer since May 2018. My business was able to hear more from our customers and and the response has been overwhelmingly positive. Their support team helped us to got going quickly and was able to assist us whenever we needed help. Personally it has been one of the smartest decision I made running my dental practice. They have been comprehensive and transparent in their business operation and I have personally recommended Birdeye to my close friends.