Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7599 reviews75 reviews have no rating
- v
"very effective" What do you like best about Birdeye? I like birdeye because it really helps us improve on ourselves as a company. The reviews on birdeye seem to be real and it really helps to read other people's honest opinions. What do you dislike about Birdeye? Birdeye has been really helpful, nothing negative about it. Recommendations to others considering Birdeye: Birdeye is really helpful and much more honest than Yelp. Would highly recommend. What problems is Birdeye solving and how is that benefiting you? Birdeye helps point out what we need to work on as a company and it allows us to better appreciate and reward our good employees.
- d
"I think this is one of the coolest customer contact programs out there" What do you like best about Birdeye? The ease and convenience of using this product. Also, their customer service is top notch! What do you dislike about Birdeye? Nothing so far. Their responses are always timely and informative. What problems is Birdeye solving and how is that benefiting you? We are starting to get a lot more reviews which has helped us tremendously. Our potential customers respond positively. Birdeye has solved the problem of soliciting reviews.
- a
Birdeye has made my job easier and increased the customer feedback by 5-10 times more than previous applications and programs. They are a friendly and responsive company I highly recommend their services.
- j
"Amazing onboarding support!" What do you like best about Birdeye? I was incredibly impressed with the responsiveness from their entire team upon joining my new employer. This platform was going to be a huge part of my responsibilities in my new position and so I wanted to learn as much as I could about using it. I emailed our account manager, Lily Scribner, who reached back out to me to schedule a phone call right away. She was able to give me a short overview of the platform and then set me up with an extensive training time with one of their specialists. When Rajat Jain contacted me, he took me through all of the most important features of the platform and how to use them. I was very interested in all of the back-end functions available to me and he spent more than an hour training me on all of the modules he felt were most important. It was fantastic learning how powerful this tool really is. What do you dislike about Birdeye? Haven't found anything that I dislike yet. Recommendations to others considering Birdeye: Have just learned and started using this tool but already very excited about all of the possibilities with it! I have evaluated a lot of online platforms in my career and this one is super simple to use with a lot of powerful tools. What problems is Birdeye solving and how is that benefiting you? The way it seamlessly requests reviews was something our practice had been needing for some time. With this tool, we are finding that requesting reviews from our patients is incredibly fast and easy and has found a way for them to immediately post to our website and throughout the internet.
- i
Birdseye is great nice people to work with
- v
"Birdeye's multiuses has paid off tenfold versus the investment." What do you like best about Birdeye? Birdeye makes sure that your business is represented correctly in all social media, search engine and review platforms as it relates to address, phone, open and closed, website etc. Having this information correct on these various platforms is essential so that people know how, where and when to contact you or how to find you on the internet. What do you dislike about Birdeye? There is nothing that I dislike about Birdeye. Recommendations to others considering Birdeye: The Birdeye platform delivers everything it says it delivers in spades. Birdeye also provides numerous opportunities to learn about additional features of Birdeye and provides business related webinars that address other business issues other than just what Birdeye offers. Very professional company. What problems is Birdeye solving and how is that benefiting you? My business has increased its SEO ranking and visibility significantly. The amount of increased traffic is astounding!
- n
"A feasible solution for creating reviews and reputation." What do you like best about Birdeye? I like that the software is very simple and fast to use. I can read reviews from colleagues and customers with a very well defined utility, I can honestly create a unique line of reputation that help me understand certain aspects of the competition. The support works perfectly. It helps me to collaborate fully with my clients. What do you dislike about Birdeye? I don't like that it tends to update the software in very long periods of time, I consider that the program must be innovated with constancy. Recommendations to others considering Birdeye: I recommend the program to stabilize pro-product reviews and identify existing strengths and weaknesses. It has been exceptional and innovative in understanding all the necessary information. Without a doubt I consider it the most important software in reputation. What problems is Birdeye solving and how is that benefiting you? We are using the software to tilt the reputation in our favor with excellent opinions every time. It's extremely amazing and important to activate the fundamental collaboration between clients and company.
- e
"BirdEye is a fantastic platform for collecting, managing and promoting reviews!" What do you like best about Birdeye? BirdEye consolidates all of my data into one place, displays it in an easy-to-use interface, and provides insightful analytics that save time. What do you dislike about Birdeye? It can get pricey when you're adding up different marketing tools, but overall when you look at the value it brings - it's worth it! What problems is Birdeye solving and how is that benefiting you? I am saving time and gathering insights.
- c
Social Media Listening Made Easy Pros: I really like how easy Birdeye makes it to listen on social media. The main time saver for me has been responding directly to Google My Business reviews on the platform. I was able to save templates and use those to quickly (and correctly) answer any questions or thank people for their review. Cons: I do not have any problems with Birdeye! The software does what I need it to and has plenty of articles to reference if I have a question. Overall: Good! I am able to streamline my social media listening and saving time with responding to Google My Business has been great!
- v
"Fantastic!!!" What do you like best about Birdeye? Simple to use and great results. Really makes communicating with customers simple. I can see and verify that my employees are respopnding and communicating with customers daily. It has enhanced not only the number of reviews we receive but our total star rating has increased as well. What do you dislike about Birdeye? I haven't found anything not to like yet. What problems is Birdeye solving and how is that benefiting you? Reviews are so much easier to get from customers. It has made the communication with our customers so simple. The best part is if we do get a bad review it doesn't hurt us as bad as it used to because we recieve so many good reviews using Birdeye any bad reviews get buried beneath all of the good ones.
- c
"The best review platform ever!" What do you like best about Birdeye? It is so easy to use and the staff are so great and extremely helpful. I 10/10 recommend! What do you dislike about Birdeye? Literally nothing! I love Birdeye its the best review software. Recommendations to others considering Birdeye: The best review software ever! What problems is Birdeye solving and how is that benefiting you? All of my clients love using them and they have increased their SEO and business!
- s
"Love BirdEye!" What do you like best about Birdeye? I like the convenience of being able to have our reviews in one place to respond to. What do you dislike about Birdeye? Would like more choices for canned responses What problems is Birdeye solving and how is that benefiting you? Being able to respond in a timely manner; People like to see a quick response to reviews
- m
"BirdEye is a must to increase your Google score!" What do you like best about Birdeye? Birdeye reviews are extremely simple for our customers to complete, which makes them more likely to complete them. What do you dislike about Birdeye? Birdeye chat feature in our webiste does not send us notifications that someone is online realtime, so we can respond. Recommendations to others considering Birdeye: Commit to Birdeye now, you will not be disappointed. What problems is Birdeye solving and how is that benefiting you? Quick way for our customers to leave a review. Simple way to improve our Google Score and be found by more potential customers--increasing our sales.
- l
"Automatically helps us get more Google reviews" What do you like best about Birdeye? Once we determined our goals and set up templates, it was so easy to automatically ask each patient to share their experience on Google or Facebook. It's very easy to use, and customer support is great. What do you dislike about Birdeye? Some of the services are an additional fee (such as referral requests) and seem pricy as add-ons. We did not have a good experience with the referral feature. Also, the annual contract is strict, so if any changes are needed, be sure to provide notice before your agreement automatically renews and you are locked in to another year without the ability to remove services. Recommendations to others considering Birdeye: Even though several of the other programs we use have review requests included at no charge, we use Birdeye because it has made the biggest impact on increasing our positive reviews. It's great, because if there is a problem, our patient has the option to direct message us rather than blasting that all over google, and we have an opportunity to address their concern. What problems is Birdeye solving and how is that benefiting you? We needed more reviews and we were not consistently asking patients for them. With Birdeye, we automated that task and it's been great. In this crazy year, we have still gotten a lot of new positive reviews.
- c
Great platform for getting customer reviews and their customer service team is top notch.
- e
"BirdEye User" What do you like best about Birdeye? I like that all my review platforms are in one place. I can view, respond and see scores for each one. What do you dislike about Birdeye? I wish the competitors tab showed my local comps instead of the corporate comp rating. What problems is Birdeye solving and how is that benefiting you? I haven't experienced any problems thus far. The benefits save time by using one platform to monitor and respond to all sources. The report tab can save you money by seeing where your traffic is coming from, who clicked on your web page, requested directions and who called you.
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- n
We love Birdeye! Best decision we ever made!
- c
- s
Very happy with the service. Been working with them for almost a year.
- v
"one of the best marketing tools for SMB" What do you like best about Birdeye? all in one marketing tool to reach the general public What do you dislike about Birdeye? the app isn't the best. could provide much more functionality What problems is Birdeye solving and how is that benefiting you? saving time to generate reviews and interact with customers. Analyzing customer satisfaction, likes and dislike to be agile in performing better customer service
- v
"Birdeye is great to real reviews." What do you like best about Birdeye? Once Birdeye is set up anybody can use it . It does not take a computer expert. What do you dislike about Birdeye? I have not found anything to this point that I have had a problem with. What problems is Birdeye solving and how is that benefiting you? We struggled to get our customers to leave reviews before Birdeye. Now we send the link and we get about 10 - 20 % leave responses.
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"Birdeye is the best review platform I have used, and I've used a lot!" What do you like best about Birdeye? It's automated, and responding to reviews is easy. What do you dislike about Birdeye? I haven't found any issues I don't like. What problems is Birdeye solving and how is that benefiting you? The automation takes the need to remember to send a review request out of the day to day routine.
- v
"Amazing Service Software" What do you like best about Birdeye? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike about Birdeye? Right now I would not say dislike, but there are a few features that I think they should improve to make the work of any marketing associate a little bit easier. Recommendations to others considering Birdeye: Awesome Software. Easy to use and very considerable to get reviews from your customers. What problems is Birdeye solving and how is that benefiting you? I get to know much more about the experience that my customers had with my company service. Also I get to know much more about their opinion about my product. It is awesome because I know how my company is doing and I have the good and the bad feedback which is excellent to make a company improve every day a little bit more. Also the fact that I can manage my customer satisfaction in an easy and smart way.
- v
"Birdeye Review" What do you like best about Birdeye? Ease of use, and ability to respond in app What do you dislike about Birdeye? Can't think of anything - I guess I wish more people we request would actually respond What problems is Birdeye solving and how is that benefiting you? Increased reviews - easier to get and respond to reviews