4.9
7807 reviews75 reviews have no rating
Lauren's Review Pros: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Overall: I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can.
Mayank was very helpful and knowledgeable in birdeye product. I am very grateful and recommend this product for those who like to rate good on google and other platforms.
Birdeye is the Number 1 for your business success!
Akash Roy has been outstanding. He has been extremely professional and very easy to work with for the on boarding process. Thank you so much!
Great service! The support team is helpful in every way possible! 10/10 recommend
Preet gave a very nice onboarding, well structured.
Excelente servicio y acompañamiento
Extremely helpful with my small business. The staff are amazing and manage everything so you don’t have to. So excited to have implemented Birdeye in my business!
Always a great experience with Birdeye. Our rankings with google keep moving higher as a result of our efforts with Birdeye. They have a great support team and we couldn't be happier!!
Preet was very nice to work with.
Great company. Sanghita was easy to work with during the onboarding process. She walked me step-by-step and met with me frequently. All questions were answered and Birdeye is delivering as advertised. I highly recommend Birdeye.
Great team always going above and beyond
Shraiya was very helpful and responsive throughout the onboarding process.
New tools on Birdeye are great and easy to use, like 123.
Loving both the platform and the customer service so far! Very excited!
Asmita has been amazing throughout this entire process. I should have switched to Birdeye a long time ago. Thank you for all of your support with my agency!!
Preet and the Birdeye team made the onboarding process easy and was happy to help us achieve our goals with specific requests! Thank you for a great experience!
Birdeye is the key to consistent reviews Pros: Review requests are my favorite thing about Birdeye. Also being able to track the contact journey is always helpful for clients. Cons: Sometimes the auto responses do not fire to all reviews that I have auto responses set up for. I wish it was always consist ant. Overall: overall experience with Birdeye is great. I like getting notified when a review rolls in for my client. It is overall a great platform.
Birdeye Is A Must! Pros: The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier! Cons: Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.
Amy helped me very great service today
Very easy to use Pros: It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. Cons: The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. Overall: I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners.
Great Product for small business owners Pros: -Ease of use -Negative review alerts -The support team has a great response time and is usually able to solve problems quickly Cons: We are not always notified when integrations break. So i will check on a client a realize nothing has been sent out for months. Overall: I use Birdeye through my job to help small business owners facilitate for reviews to help their businesses grow. It is an incredibly easy tool to have in your belt and facilitates great results.