BirdEye has been an interesting experience so far. The onboarding and integration into our Customer Resource Management proved to be a little difficult at first but they were able to manage okay. Took quite a bit longer than what I was told it would take and there were some scheduling conflicts with setup and training calls. At this juncture, my organization has been with Birdeye for about a month. While we have seen a slight increase in Review traffic, we are left feeling a bit underwhelmed by the performance of the product itself. Now...to be fair, these things take time to develop and good things rarely come overnight. I was asked twice and sent an email all in one week to write a review on my experience...so...to date, this is what I have to work with. The program itself is easy to use, intuitive and customizable. Review requests are a breeze. Referral generation...I think it's gonna be a pass for us because we have seen absolutely no movement at all at this point on that front. Messaging is a really nice feature that we do love to use in our organization. The product itself is "Pricey" but I have found that it's pretty middle of the road and fairly marketed for this type of service. Can you do this kind of thing on your own...Yes, most definitely. Do you...probably not...else, why are you even reading this and considering hiring a company for it. Customer service is great. They're knowledgeable and quick to act. Sales was personable and not pushy at all. To be truthful the sales portion of my experience was probably my favorite. Joe was my rep and he was great. Overall...so far...it's been a good experience. However, at this time, i am unclear if we would choose to continue into a second contract. We're still trying to find our "sweet spot" and we're only a month in. All in all...what i have learned from hiring Birdeye is very simple...you WILL find holes in what you are doing independently and Birdeye will come along side and help to fill those holes in the review space.

Great customer support