4.9
7794 reviews75 reviews have no rating
B.E. is helping my small business streamline one of the most important issues facing service businesses - getting reviews.
I am thankful to have a service that simplifies communication with patients. The ability to send mass emails as well as generate reviews has been essential for our practice.
">
Very happy with the BirdEye team and Onboarding Process.
So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.
Very thorough folks. They want to be certain we are satisfied. Rest assured, we are. Love it!
Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.
Excellent customer service and support team. Ankit is the best !
Great level of service. The reviews work!
"BirdEye makes managing reviews a breeze for Regional Managers" What do you like best about Birdeye? I love the advanced filtering options that BirdEye offers. The ability to identify specific reviews based on the source, time-frame and type of review is crucial to gain a true birds eye view on how your business is performing. I also appreciate the ticketing feature which allows me to assign reviews to various team members and ask for additional feedback if needed. What do you dislike about Birdeye? The inability to connect channels like Expedia Recommendations to others considering Birdeye: If you're considering BirdEye, I suggest reviewing the number of resources and solutions available on their website. The tool is impressive, but so is the amount of information available on their website which provides the latest insights on marketing analytics, suggested reports, videos, infographics, and whitepapers. What problems is Birdeye solving and how is that benefiting you? Communication is key and BirdEye allows businesses to communicate with guests that have taken the time to review your business, in a timely manor. Having reviews compiled into a central hub like BirdEye provides massive time saving benefits.
BirdEye simplicity makes it a breeze for our clients to provide us reviews. The responsiveness of our clients have triple since BirdEye was brought into our business. BirdEye is such a smooth experience for our admins as well as for our clients. I highly recommend BirdEye.
This was a very helpful and knowledgeable experience.
Ankit Sharma -at BirdEye is the man! Great experience so far.
Great app - increased our reviews! Pros: The feature I like best is the end user interface - really easy for our clients to complete reviews! Cons: There are nice reports but I'd like to see you add to this section. Overall: Well worth the $$!
Great Job BirdEye Pros: I love that our whole time can send out requests for reviews and that bird eye will tie the review to the agent. Cons: I just think it could be a little less expensive for what it is. Overall: I love the system. The employees are top notch. I would definitely recommend the service.