"Excellent reputation service for hospitality" What do you like best about Birdeye? The streamlined business listing ratings/reviews have been essential to meet thousands of comments our properties receive on a monthly basis. No need for multiple users to keep track of different credentials - BirdEye solves this by consolidating all ratings/reviews into one interface. Having unlimited users has helped with training and adding more individuals to the platform. The internal ticketing makes it extremely easy for us to collaborate around responses. At-a-glance reporting is an excellent way to manage on a micro and macro level across the enterprise. What do you dislike about Birdeye? One of the downsides to the service is the delay in response times. Since certain business listing publishers don't offer a dynamic API, it can take up to a day for some replies to be posted. Also it can be irritating when the API breaks due to business listing publishers making changes. Neither issue is BirdEye's 'fault', its simply the way this space works. Recommendations to others considering Birdeye: If you're looking to put an enterprise solution in place for your company to manage its online reputation, BirdEye is a great fit. Whether its a single business location or hundreds in a franchise, BirdEye has a lot of flexibility for any situation. Not only is it easy to use, but your internal users of the tool will 'enjoy' watching for ratings and reviews to reply to as well as pulling regular reports to see progress. Reputation management can make or break a business and BirdEye sets their clients up for success. What problems is Birdeye solving and how is that benefiting you? With Birdeye, we were able to attain a 95% negative review/response rate across 20+ casino resorts with over 150 venue locations. The platform is simple to use and easy to train any number of people.

"The feed back from our patient has been very helpful." What do you like best about Birdeye? I like that we can see the results - it's very helpful seeing the gratitude are patients feel about their care with us. It's also helpful to see where we need to improve. What do you dislike about Birdeye? I don't feel that there is anything to dislike about this product, it works! What problems is Birdeye solving and how is that benefiting you? We can read the results and if a patient was unhappy with the service we can reach out to try to solve it and reassure the patient that we will resolve it.

"Love it !" What do you like best about Birdeye? You can find reviews easily and all in one place What do you dislike about Birdeye? I think to dislike about this web portal What problems is Birdeye solving and how is that benefiting you? Leaning to see how to manage my parents

"Great program" What do you like best about Birdeye? The ability to keep in touch with complaints and compliments What do you dislike about Birdeye? Sometimes its difficult to navigate the screens. What problems is Birdeye solving and how is that benefiting you? Upset customers being contacted quickly.

"Wonderful tool for feedback" What do you like best about Birdeye? Great way of knowing how well your business is doing. What do you dislike about Birdeye? Nothing really. I haven't found anything I dislike. Recommendations to others considering Birdeye: Get familiar with the features. What problems is Birdeye solving and how is that benefiting you? Most of our feedback has been positive but the few times it has not been, it has not has given us an opportunity to improve.

"One of the best online review platforms" What do you like best about Birdeye? My agency, Marketing 4 Real Results works with many small business owners and the clients that use Birdeye are having huge success. Since Online Reputation Management is a huge part of online the digital marketing component, ratings, comments, blogs, and social media post matter. Birdeye offers the ability to respond quickly from one platform, as well as set up automated responses is great. Increasing trust & credibility is an important marketing tool for any company. What do you dislike about Birdeye? The cost is a bit higher than most, but the level of service and ability to post on so many platforms is justified. What problems is Birdeye solving and how is that benefiting you? The ability to quickly respond to online inquires. Saves time.

"I look at Birdeye Daily!" What do you like best about Birdeye? I review our reviews on Birdeye daily! The reviews that they gather provide valuable insight into every aspect of my business. The timely and relevant information that they aggregate allows me to notice trends with my products, identify potential quality concerns and even uncover customer pain points that will allow us to make better products. What do you dislike about Birdeye? Tho only downside does not even have to do with Birdeye- often times the best reviews come from 3rd party sites from which we cannot get in touch with the customer. When the reviews come through Birdeye it is great- we can reach back out to the customer to clarify any issues that come up. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us understand our end users better. It provides insights into how our customers are using the products and we are able to identify through the customers own words what makes them most happy or what frustrates them the most.