Our reviews

We're #1 but don't take our word for it. See what businesses say about us.

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4.9

7814 reviews
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

Amazing customer service! Quick and very helpful.

Lacey Pool
Wed, Jan 29, 2020 12:33 PMvia Google

5 Stars! :)

Macey Wilson
Wed, Jan 29, 2020 09:04 AMvia Google

Sumit and Elen were very helpful. Not only upgrading our service, but guiding us through the changes. They were able to help us smooth out the fine details. I truly appreciate their patience and expertise.

OE Dupage
Tue, Jan 28, 2020 02:18 PMvia Google

Samuel Glenn
Tue, Jan 28, 2020 01:17 PMvia Google

Ellen L was exceptional!! She took the time to review many of the features of Birdeye with me. Thank you

Richard Rapoport
Tue, Jan 28, 2020 10:20 AMvia Google

Chris in sales is top notch. He provided key pointers for reviews to boost marketing time and dollars. The actual on-boarding was ok. Response has been better than before. It is amazing that you can make it easy and people still don't do reviews. Birdeye really helps to breakdown barriers to responses. I sent in a technical question and it took several days to get a response. When I did get it was direct and concise and answered my question.

bradley voyles
Sat, Jan 25, 2020 03:30 PMvia Google

The staff at Birdeye has made our review and survey process seamless! They have been helpful and prompt.

Heather Schwenk
Fri, Jan 24, 2020 09:19 AMvia Google

Nils Hoegsdal
Thu, Jan 23, 2020 03:09 PMvia Google

Direct and Concise ! Thank you for your service! Highly recommended!

brian bush
Thu, Jan 23, 2020 12:45 PMvia Google

Robert Gatch
Thu, Jan 23, 2020 12:02 PMvia Google

Great program so far, only a week in and we can already see a difference!

T Cooper
Thu, Jan 23, 2020 06:58 AMvia Google

Great product with a great team who make multiple contacts with you through the implementation process to ensure you get the most value out of your investment. Very happy with my experience so far.

Cyrus Dickie
Wed, Jan 22, 2020 01:52 PMvia Google

Great Product! Pros: This software works seamlessly with my practice software. It is extremely user friendly! Cons: None. I haven't had any issues at all. Setup was simple and customer service was always available! Overall: BirdEye has increased my visibility on line and on social media tenfold.

Lisa G.
Tue, Jan 21, 2020 05:04 AMvia Capterra

Loving the feedback Pros: Sometime I get so caught up trying to do a superb job in the customer's home that I don't spend enough time after the work is completed to get honest feedback from my clients, but this software make that much easier Cons: I'm not real tech savvy, so it took me a little while to get comfortable with using it, but this is probably due to the fact that I'm older and my computer skills are limited. Overall: I liked that I was able to customize the questions, so I can get a better idea of my customer's overall experience, both their positive responses, as well as learning what areas we need to improve on. Pleased with the feedback

Keith D.
Tue, Jan 21, 2020 04:55 AMvia Capterra

BirdEye- great company to work with. The product is easy to use and the customer service is spectacular!

NIH Admin
Mon, Jan 20, 2020 12:31 PMvia Google

This company has proven to be one dedicated to ensuring their clients have an exceptional experience. Though I would never expect it or put down a company for not doing it, a birdeye employee called me on a SATURDAY to make sure I was having a good experience with the company. She then handled my concern and reported back to me via text and email. My trust in reasonable solutions between businesses is completely restored. Extraordinary service from Jennifer Campisi.

nate anderson
Sun, Jan 19, 2020 11:51 AMvia Google

I've cancelled this service for over a year and they continue to charge my credit card. However, after speaking with Jennifer, their customer service rep, she went out of her way to fix the issue. It is now resolved, thanks to her fine approach to service.

Sam Ferreri
Fri, Jan 17, 2020 02:01 PMvia Google

Great company with great support

Steven Deyo
Fri, Jan 17, 2020 01:52 PMvia Google

Very nice company. Support team is great. Love doing business with them.

S Singh (Angel)
Fri, Jan 17, 2020 11:26 AMvia Google

OK - I love this concept - and as a fast growing small boutique business, I can feel great that I can offer communication with my clients in new ways, and stimulate closer relationships with them. I hope my competitors don't catch on to this great little tool (shhhh...keep it a secret!)

EyeChicks Eyewear
Thu, Jan 16, 2020 04:33 PMvia Google

This service is affordable and easy to use.

Britt Pate
Thu, Jan 16, 2020 01:59 PMvia Google

Debra Fredrickson
Wed, Jan 15, 2020 02:17 PMvia Google

"Great avenue for receiving positive Reviews from clients" What do you like best about Birdeye? Ease of use - love that I can send an email or text to a customer for reviews. What do you dislike about Birdeye? Need to have links to FB, Instagram, BBB, etc - not just Google. Recommendations to others considering Birdeye: links to BBB, FB, Instagram etc What problems is Birdeye solving and how is that benefiting you? All companies will receive bad reviews from time to time...with Birdeye we are able to obtain a lot of positive reviews so the bad reviews are rare.

Verified User in Real E.
Wed, Jan 15, 2020 02:57 AMvia Birdeye

Awesome Company! Helped me double my reviews within 30 days.

Parcel Plus Austin
Tue, Jan 14, 2020 04:26 PMvia Google

Luis Montanez
Tue, Jan 14, 2020 11:01 AMvia Google