4.9
7770 reviews75 reviews have no rating
BirdEye Really Helped Our Company Get Reviews And More Business I'm happy to report that our experience using BirdEye has been Terrific! We are thrilled at all the feedback we have received after using this software. Pros The software really helped to get feedback from our customers. Our Google reviews have significantly increased since using the BirEye Platform Cons The software has been very helpful and I have not found any Cons or Flaws with this system.
Complete suite to build and boost online presence Pros 24 Hour Customer support Has almost all tools to boost the online presence for a business. They provide free quotation Cons Haven't noticed any glitch so far. I think its all good.
Good job
"Birdeye Works" What do you like best about Birdeye? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike about Birdeye? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering Birdeye: Birdeye is a great system and I recommend it to anyone What problems is Birdeye solving and how is that benefiting you? We have managed to increase our star rating tremendously with Birdeye
Love working with BirdEye. Things work seamlessly and easily. We are getting a lot more reviews since we started using them.
"Birdeye - Ellada Studio" What do you like best about Birdeye? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike about Birdeye? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering Birdeye: DO IT! What problems is Birdeye solving and how is that benefiting you? Instant reviews, lack of reviews is the problem that we solved.
Easy to Use, Flexible Pros: Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in. Cons: Using a third party software for installation, but they've fixed that.
"One stop shop to monitor online reviews" What do you like best about Birdeye? That I only have to log in once to see all our online reviews. What do you dislike about Birdeye? So far, I haven't run into anything on BirdEye that I haven't liked. Recommendations to others considering Birdeye: Take the time to set up your account fully so you can get all the benefits of BirdEye - seeing all social platform reviews in one place, emailing customers for reviews, etc. What problems is Birdeye solving and how is that benefiting you? I didn't think to reach out to people to ask them to leave a review but with BirdEye, it's really easy to request a review - as well as respond to reviews.
Wonderful customer service, quick and positive
Pushy channel sales development team but very responsive to customer reviews - which is good because it's their business. After posting a very negative review of my first experience with a salesperson who used questionable tone in his correspondence with me, I received a personal email and phone call from a manager who wanted to right the ship. I've since edited this review and walk back my first claims because they show a true interest in improving the customer experience. A testament to their brand's claims.
Always responsive! Thank you for all your help!
Impressive, instant response to my tech issue. Received a phone call from a human within 1 hour of submitting. Issue was resolved to my satisfaction. For this SLA, you get an S L A+!
This is so great. Really takes away trying to hunt down clients to get the reviews they promise!
Very easy to use!
I have loved our experience with Birdeye and has definitely helped us dominate in reviews for our business market. Keep up the good work 💪
I highly recommend this company. They did a fantastic job for us.
Boosting my biz Pros: Very easy to use and getting some great reviews. Already seeing more traffic to our website! Cons: That I cannot have reviews posted to other sites. IE - they review me on Google but it doesn't show up on The Knot or Wedding Wire. That would be very helpful. Overall: We are boosted in the Google search and seeing more hits on the website.
"Birdeye Reputation review" What do you like best about Birdeye? Birdeye gives us the ability to monitor all online reviews for our business at multiple locations. What do you dislike about Birdeye? At times the system lacks the ability to be flexible. Recommendations to others considering Birdeye: Great tool, checks all the boxes for reputation management. What problems is Birdeye solving and how is that benefiting you? The ability to monitor all reviews and respond in one place, along with reporting.
Great service. Birdeye has a terrific product that has been helpful to our business. They also provide outstanding customer service. They are very timely with follow up.
"Great Experience With BirdEye" What do you like best about Birdeye? BirdEye makes it incredibly simple for our clients to review our services. We are able to send a link via text or email that allows for our clients to quickly and easily write a review. This is convenient for our staff AND our clients. It is also very user friendly. What do you dislike about Birdeye? I have not noticed any downsides thus far and we have been using BirdEye for many months! Recommendations to others considering Birdeye: Strongly consider using BirdEye. It is very user friendly and convenient. What problems is Birdeye solving and how is that benefiting you? We found it difficult to get clients to write company reviews because the process was difficult and inconvenient for them. By being able to send a direct link we have eliminated the hassle that stopped clients from writing reviews before. We have noticed a huge increase in the number of reviews left.
BEST SERVICE EVER! Pros: BirdEye is so comprehensive and user friendly! It allows us to get patient feedback with ease and has really influenced our online ratings. I LOVE how sending reviews invites can be done in seconds! Cons: Love everything about this software! Highly recommend for all businesses!