Best Reputation Management Platform Pros: I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[ Cons: Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well. Overall: I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.

Helping us to attract new clients for years! Use Cases and Deployment Scope - We use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business. Pros - They make it easy to capture reviews. -They have great customer service if you have any questions or concerns. -Their site shows up high when clients Google my name. Cons - I suppose it would be useful to be able to send multiple requests for reviews at the same time. -BirdEye could send reminders to clients if they haven't written a review (after a few days or so). -All in all, I am happy with their service. Likelihood to Recommend - It is suited in any sales business as clients are going more and more online to shop for services. They want social proof that you are treating your customers well and getting results. It would be less appropriate in a business that does not have a lot of online presence, but none come to mind. Users and Roles - The salesperson (or listing agent), the administrator, and the buyer's agents. The listing agent will use it whenever he/she sells a home, the buyer's agent whenever they help a buyer find a home and the administrator is just there to manage the process. Often the administrator will be the one actually sending the reviews to clients. Return on Investment - Clients are more easily sold on our service after they have seen reviews. -Clients are more apt to contact us directly online when they see reviews. -Not only buyers, but also sellers are online, so it's a win-win. Alternatives Considered - We haven't used any other software for reviews or reputation management at this point. Other Software Used - DocuSign, Dropbox, Google Drive