Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7652 reviews75 reviews have no rating
- t
He had a great knowledge of the systems an how to fix my issues and walked me thru it. Very professional and willing to help with any other issues or concerns I had. Great Birdeye Rep.
- c
Praveen and Nidhi were very helpful in drilling down to the root cause of my issues. I did have to do a little additional troubleshooting but they were able to direct me to where to search.
- e
All three of my problems were solved with one call that Birdeye made to me... Can you help Facebook learn how to do this? :)
- e
So glad he called and help understand where the new support website is and all the training materials that are there! Super helpful!
- j
Customer response is great
- k
We love working with everyone at Birdeye. Our last experience was with OJ as our support representative. She is amazing. She is so patient and professional. She helped solve our issue and guided us through a few different steps inside of our platform. Great program. Thank you!
- k
They are always quick to help and very thorough. The product has helped us communicate with our customers better and improved our online presence in the short amount of time we have been using it.
- a
Praveen Reddy thank you so much like always for your prompt response
- a
Ojasvi Kapoor(Oj) was great help for tech support! Resolved in less than 24 hours
- j
Efficient and thorough
- j
Ojasvi is always helpful and thorough
- j
Ojasvi is always very helpful
- w
I opened a ticket, and the next response was, "We solved this." which is perfect. The team at Birdeye continues to impress us. Keep up the great work!
- m
Ankur was so helpful! Our meeting was quick and he made sure I knew how to work through the process on my own in the future should I need to. He was very friendly and thorough!
- c
Very fast response and solved the issue immediately
- j
Got a quick response after submitting ticket. Representative was very friendly and helpful.
- m
DB was quick to respond, his instructions were clear, and he was very friendly even when it became obvious that the problem was 100% user error.
- j
Fast and Efficient
- j
Fast and Efficient
- t
your representatives are always very friendly!
- c
Nidhi Verma is always so thorough, patient, and efficient in resolving problems and answering questions. It is a pleasure to work with her and she is a strong asset to the Birdeye team.
- g
They helped
- m
Praveen Reddy was so helpful in assisting me to set up Google Business Messages. He determined the issue preventing the messages to be enabled and solved the issue. Our business shows the chat option now and works perfectly!
- s
Great experience getting set up. All questions answered quickly.
- b
My representative was very impressive in how fast he was able to help in resolving the issue and had patience for all of my questions!