4.9
7770 reviews75 reviews have no rating
Amazing company that provides valuable services to our law firm!
It's easy for our patients/customers to walk out of their appointment and not even think to review their experience (especially when it was enjoyable). But with Birdeye, it's helped us to remind them to share their experience. We have seen a great response since implementing Birdeye and would highly recommend it to any service based company.
Every business needs Birdeye Use Cases and Deployment Scope - We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired. Pros - Multi-channel surveys -Automation -Review generation Cons - No Messenger integration with popular SMS tools like Front -Cannot use your business phone numbers -Expensive -No integration with marketing stack to segment contacts based on promoter status -Inability to use NPS scale in disposition check Likelihood to Recommend - Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD. If your business already has more than 1,000 online reviews, you might not need this tool. Users and Roles - Birdeye is mostly automated, so it doesn't require lots of people using it. We haven't yet begun the in-store surveying on it, but that's next. We will set up kiosks, as well as equip our sales team with tablets they can use to gather reviews. I prefer to manage the app so I can also be in tune with problems in the business, wherever they arise. Return on Investment - Positive social proof -Quantity of online reviews -Raised overall review average Alternatives Considered - Podium - We selected Birdeye because the feature set was almost identical, but Birdeye was more cost effective. Still expensive, but not as expensive as Podium. Other Software Used - Segment, Hull, dotMailer
Be are so excited to start using BirdEye! It was incredibly quick and easy to integrate.
Using BirdEye has helped boost the volume of patient reviews more than five-fold over our previous vendor. Moreover, the greater number of online reviews has measurably improved our 5-Star Rating just by reaching more Highly Satisfied and Satisfied patients. I highly recommend BirdEye.
great service. customer service is top of the line..
Great people!
Good customer service
Bird eye does a good job. Their service performs great. I recommend them!
BirdEye has helped our business double it's reviews. Very effective!
Fantastic service! BirdEye is an amazing tool and a perfect strategic partner. :-)
We are very happy with BirdEye service! Our dental practice received several reviews since we started using this company! Very user friendly!
Birdeye makes getting new reviews a piece of cake. Excellent.
Amazing service. It’s genuine way to get true response from patients, Thanks very much to all our patients for their kind words...
Nick has been very helpful and I am very appreciative of what he has done for me.
Highly recommend Birdeye! Donald Jennings & Barry Dickson are great to work with! We couldn’t be happier!!
100% would recommend Birdeye to any small business owner looking to become a big business owner!
Fantastic platform. Intuitive and user friendly! Quickly connect directly with customers for reviews.