4.9
7813 reviews75 reviews have no rating
OPPERATION MGR WENT FROM A 3 TO A 4.75 IN LESS THAN 6 MONTHS Pros GREAT HELP IMPROVING OUR IMAGE EASY TO USE Cons THE CONFIRMATION SENT MADE OUR REVIEWERS WORK HARDER
Easy to Use Pros Simplicity in sending review requests. Patients have stated it was easy and fast to leave their thoughts! Cons At this point we are enjoying the product!
New to the platform, but so far everything seems great. Customer service is excellent.
Babette was outstanding at getting us set up and the service has been working very well!
So far, a great experience.
Amazing onboarding experience with Anne.
my experience with servpro was a great one. They are very professional and courteous quick to respond. I would highly recommend Servpro of Southern Delaware County
We were appreciative but skeptical of the advertised improvement in web presence. Yet, we found that the Birdeye pudding has been proven. The number of Birdeye reviews--in less than 1 year--has exceeded 80% or more of the number of reviews we were seeing after 3 to 5 years with a competing service. Wowzer!
Simple is great in business and you made this very easy to execute.
The Birdeye platform has been a great tool to improve our online review score and stay on top of any customer service issues. Their support is also great.
Fantastic product and service. Great and easy to use interface and client support.
Initially I was frustrated with this service. Bird Eye contacted me as soon as I posted a poor review and was responsive to my need.
Tech support rocks!!
BirdEye is a rare breed, an exceptional company. The executive staff should be the gold standard that other executive teams model their business after. Never have I seen an executive team so deeply dedicated to customer service and dedication to ensuring that each customer gets the product that works best for them. In addition, their team member who heads up implementation, Matt, is absolutely brilliant! He walks you through everything step-by-step and follows up. Bravo to Bird Eye. Everyone in business who needs reputation management MUST WORK WITH THIS COMPANY.
The associate that helped us was very knowledgeable. The process was quick. I highly recommend Birdeye.
I am just starting out with BirdEye, so customer support is of utmost concern in this early phase as it is an indicator of who you can expect the relationship will go. While using online chat I posted my questions - Peter with whom I was chatting did an outstanding job. Showed me screen shots and corrected my mistake on the fly. Very glad I selected BirdsEye
So far the Birdeye team has been very helpful in getting us set up. Our onboarding person replies immediately and sets up appointments as needed. If there are next steps, she gets them done quickly and lets me know. Pleased so far.
The product is excellent. It has helped us grow the number of reviews we receive. Their customer service is amazing! Would highly recommend Birdeye!
Birdeye has provided a unique solution, especially with their approach to SEO and automation. Birdeye integrates with JobNimbus for my roof contracting company and also has access to the review platforms our customers typically use.
Some of the best help out there for boosting your reviews!! Use Cases and Deployment Scope - BirdEye helps our company boost our reviews on the internet. Pros - Easy email process to send out links. -Quick process for customers to fill out the review. Cons - Make it easy for techs to use on their phone. It'd be nice to have a short cut. Likelihood to Recommend - It's a useful tool for companies that are interested in having people fill out reviews and getting a more in-depth look at their social media activity. In one instance, we had a customer call in who wanted to give our tech a good review. We took down their email and name and off it went. The customer responded right away with a wonderful review! Users and Roles - Administrative Return on Investment - Very helpful for improving our reviews. -Has helped us to climb in numbers. Alternatives Considered - We evaluated a few others but never implemented them. BirdEye has been all we need so far.