BirdEye has been an integral part of our marketing strategy over the years. BirdEye allows us to make it easy for happy clients to leave 5 star reviews but even more importantly when someone is unhappy we are quickly notified. Then our office manager is able to get in touch with the client and handle accordingly. We find that regardless if a potential client is referred to us from a past client, finds us online, or through local marketing they all to their research by looking us up online, reading reviews on website, and other 3rd party sites like Google and Facebook. One of my favorite new features has been the added service of webchat. I am constantly surprised at how many of our potential clients utilize this feature but also allows us to quickly communicate with past clients when they have questions and just need a quick answer. Overall our experience with BirdEye has been incredible, we are so thankful for the platform they provide for small businesses and their amazing customer service.