4.9
8016 reviews75 reviews have no rating
Birdeye has been exceptionally helpful in allowing me to better manage my mother's law office in terms of listings, social media presence, review generation, and much much more! Itishri Kakkar was our onboarding representative and she did a phenomenal job of guiding me through the various features and functionalities Birdeye has to offer! Thank you Itishri and Birdeye for allowing me to help my mom and her business!
Customer support is always prompt and immensely helpful. Piyush Agarwal was who assisted me.
Perfectly content. Gentleman was very descriptive and answered all of my questions.
Dear Asmita, Thank you very much for on boarding experience. You answered all my questions. Very professional and helpful during my experience of learning.
I love Birdeye! Working with Itishri Kakkaron their Implementation Specialist has made onboarding a breeze! Itishri is so knowledgable, patient, and beyond kind. I have loved every minute of working with her and the rest of the Birdeye team. Since using Birdeye, our practice reviews have drastically improved and we've received a lot of great feedback to help improve our overall patient experience. Additionally, I love how 5-stars reviews can be set our automatically post of our social media sites; it has made my job so much easier. Thank you again Itishri and Birdeye!
Itishri and her team were extremely helpful in not only setting up our services with their platform, but also gave very insightful tips and best practices for optimizing our website and customer outreach. I can't recommend them enough.
These folks do a great job
On boarding process was extremely easy, Akash was great, answered all the questions that I had was easy to talk to, and very helpful!
Great
The representative was very helpful and quick. We switched management software and he helped us link our schedule to Birdeye. I highly recommend their customer service!
Without a doubt, a Company you can count on and your team of customer service is fantastic when your team show patience and understanding besides helping us through to resolve through our issues with IT. Keep up the Good work! You will have me as a customer as long as I am in business. Thank You!
Such an amazing company that helps small businesses be seen and gain traction in the industry! I had such an easy and stress free onboarding process with Itishri Kakkar. She was so helpful and I left our meetings feeling very confident in running my personal Birdeye dashboard! 100% recommend this company to any business regardless of what industry they are in! Very satisfied with my experience with Birdeye.
Asmita was very helpful with my CRM integrations which made the whole process stress-free. Thankyou
It is nice to know that we not being taken for granted. That even as a long term customer we get calls to endure that we are satisfied and up to date
Easy Process, good communication. Would recommend.
Deepty made the onboarding experience very enjoyable and simple. I look forward to using Birdeye for reputation management and so much more!.
Asmita has been amazing in ensuring that I understand what is involved with the Birdeye software and always taking the effort to ensure everything runs smoothly.
I'm a new client with birdeye and so far the onboarding has been great and very professional. I'm looking forward to seeing results and return on my investment
Great software and does exactly what it says
very friendly, nice attitude, helping me to set up the system. Thank you
Birdeye is great Great customer service. PROS Generated reports is very helpful when figuring out our customer input. CONS Navigation can be tricky to figure where everything is at.
Easy as pie to use Overall it is really awesome and I enjoy using it daily. PROS I like the user interface the most. Everything is laid out perfectly. CONS When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send.
Birdeye is great! Has been an amazing experience. PROS Birdeye is a great way for us to send out review once a project is complete. CONS When we first got Birdeye it took me a bit to adjust and navigate.
Birdeye is Tops! PROS Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry. CONS All the features were a little overwhelming at first, but the training and customer support helped us out.