4.9
7822 reviews75 reviews have no rating
My rep was great! Got the issue resolved lickty split!
So fast and so helpful!
Great Customer Support Pros: It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not. They work to make sure I get the full value of the software, as I sometimes forget about features or to send out review requests. Cons: Takes a while to get used to all the features when I don't have a lot of time to spend on it. Overall: Smooth and seamless.
Great people, great product.
It was a great implementation
Thank you Raj . you were polite , genuine and went above and beyond . you saw that there were all these positive reviews and comments on Charter Radiology but were not posted because patients either failed to give a rating or hit the wrong button . you went ahead and posted all those reviews on birdeye review site for Charter Radiology . thanks so much for your extraordinaire work ethic. wish you much success Dr Daisy Uppal
Very nice. Still new and loving it so far
Very patient & wonderful!!
After 3 people support people tried, Saurabh was able to solve my problem
Everyone has been very good. Some are outstanding - for instance, I just got off the phone shortly ago with Peter. He was fantastic. Could not have been any more understanding and supportive.
Got to me in a timely manner and resolved my problem quickly. Customer service is great!
New to Birdeye Pros: The product seems to be very promising...Just getting started so hope to have more to share in the very near future. Cons: Running in to some bug issues - but support is standing behind it I am utmost confident all will work out great. Overall: The support and training has been top notch. I cannot wait to really get up and running with this product and see what it can do for my clients.
Guy was great. Kind of disappointed with birdseye why does my link keep falling of track?
Trying to type a 9 above but it doesn’t seem to stick. I’ve had two experiences....spoke to someone in September about the address change and nothing happened. Now I made a request, this time through your system and it seems to be updating all the listings...thanks
They were very helpful and prompt with their replies! No complaints whatsoever.
Very informative and thorough. No suggestions at this point.
Awesome Customer Support Pros: Easy to use and it does result in more reviews. Plus the customer support has been great. Cons: Not able to integrate sharing of Yelp reviews. But that is more of a problem with Yelp.
The rep responded very quickly to my ticket. He also called a second time to follow up since he did not reach me the first time.
TtECH SUPPORT WAS VERY HELPFUL, AS OPPOSED TO THE ORIGINAL PERSON ANSWERING THE PHONE
Great Reviews Tool Pros: It is pretty user friendly once you get the hang of it. Cons: It does take just a few sessions to figure out how to use the tool, effectively. Overall: Great Support team and pretty cool reviews tool.
My rep, Jordan, was very helpful and informative. I look forward to working with him again next week.